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All reviewsstaff was very friendly and helpfulexcellent locationshopping malleasy accessnice viewbusiness hotelnice hoteloptionsbalconyamenitiesaccommodationscapitalminibartaxiairportcity
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Reviewed July 22, 2017 via mobile

The staff was very friendly and helpful during the entire stay. The rooms were clean and decorated with modern decor.
The breakfast was very good with many items to select from.

The hotel is conveniently located next to a shopping mall that offers several restaurants for dinning out. Taxi cabs are stationed and the front door and are available at a moments noticed.

The only complaints I have regarding this hotel is the constant noise of room doors slamming due to a construction flaw that made every door on the 13th floor hard to close.

Also the rooms have a synthetic wood floor that causes a loud vibration noise when chairs are moved across the synthetic wood grain.

This sound resonates from every room that surrounds your room. This could be easily remedied by installing felt on the bottom of the legs of the desk chair.

Also the bells of the elevators echoes through the halls. Again sound proofing in the halls could dampen this constant sound of dinging bells.

Stayed: July 2017, travelled on business
Thank Wil_N2_diving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 1, 2017

Neat service, good drinks, nice view from the rooftop, staff smiling and welcoming, orders come in fast, food and appetizers are varied and different, accessible menu and tasty wine selection. Would recommend again!

Stayed: July 2017, travelled on business
1  Thank eidtwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ahmpinto, Manager at Grand Mercure Brasilia Eixo, responded to this reviewResponded July 3, 2017

Dear Guest,

I am very happy to hear that our staff made your feel at home!
This is really one of the things that we try to maintain at the Grand Mercure Brasilia hotel.
Thank you and take care!

Pierrot Semaan
Gerente Operacional / Operations Manager
Grand Mercure Brasília

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 26, 2017

Very comfortable and large room. Nicely placed working desk. Very nice shower and good bathroom. I stayed in the 11th floor so I had a nice view of the western end of the City. Breajfast is great with an enourmous number of choices. Its location is also very good with restaurants options in the vicinity as well as a shopping Mall a few meters away.

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank roberto_duha66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ahmpinto, Manager at Grand Mercure Brasilia Eixo, responded to this reviewResponded June 26, 2017

Dear Traveler,
Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home!
This is really one of the things that we try to maintain at the Grand Mercure Brasilia hotel.
We are always pleased to be your second home when you're in Brasilia.
Thank you and take care!
Pierrot Semaan
Gerente Operacional / Operations Manager
Grand Mercure Brasília

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 25, 2017 via mobile

I already stayed in this hotel as Mercure and now I can feel the difference with Grand Mercure : new luxury clean suites, and new professional staff like John and Lucas they are always happy to help me with a Big smile. I will come back.

Stayed: May 2017, travelled with friends
Thank Souxou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ahmpinto, Manager at Grand Mercure Brasilia Eixo, responded to this reviewResponded June 26, 2017

Dear Guest,
Thank you for staying with us again!
We appreciate your loyalty and your continued trust in our hotel and our staff.
Rest assured that we will do everything it takes to make us deserving of your loyalty. Please feel free to call us if there's anything we can help you with for your next trip.
Thank you and take care!
Pierrot Semaan
Gerente Operacional / Operations Manager
Grand Mercure Brasília

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 12, 2017

Stopped over the hotel to check out the Peruvian Festival they were hosting. There were some interesting facts and memorabilia displayed, and the restaurant was offering a thematic Peruvian meal, with typical dishes and drinks. It was an amazing dinner experience, excellent food and service.

  • Stayed: May 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank gnramos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ahmpinto, Manager at Grand Mercure Brasilia Eixo, responded to this reviewResponded June 13, 2017

Dear Guest,
Thank you for taking the time to give us your feedback about the Peruvian Gastronomy Festival at our hotel! and very happy to hear that it was an amazing dinner experience!
I hope we can welcome you back to Grand Mercure Brasilia very soon.
Yours sincerely,
Pierrot Semaan
Operations Manager
Grand Mercure Brasília

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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