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“Great hotel but terrible location” 4 of 5 bubbles
Review of Ouro Minas Palace Hotel

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Ouro Minas Palace Hotel
Ranked #3 of 118 Hotels in Belo Horizonte
Certificate of Excellence
GreenLeadersPlatinum level
Tokyo, Japan
Level Contributor
58 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Great hotel but terrible location”
4 of 5 bubbles Reviewed 26 January 2012

Maybe a 3.5 or 4 star premise, nice hotel but just the wrong location. The shopping across the street is quite ok though, that's a plus.

  • Stayed January 2012
    • 4 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JapanTravelExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OuroMinas, Assistente de Marketing at Ouro Minas Palace Hotel, responded to this review, 8 September 2014
Dear Guest,

First, we appreciate your comment and your considerations. They help us improve our services and products continuously.

We've just passed a major revitalization: the hotel has gained a new facade and new spaces for events. The rooms are more comfortable and modern as well and our health center is shiny new!

In Belo Horizonte, we are the closest to the Confins Airport, 7 km from the center of BH and 9 km from Savassi region. In addition, we are strategically located on the way to the historic cities of Minas Gerais, Inhotim museum, and to natural attractions such as caves and the Serra do Cipo.

We look forward to welcome you again soon so you can check the changes we made from comments like yours.


Kind regards,
Rebecca Freitas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,777 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
SAO PAULO
Level Contributor
31 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 bubbles Reviewed 6 January 2012

Rooms with filthy and stinking pilllows and noisy air conditioning. For breakfast on the Mezzanine floor, there is so little space between tables that you may wonder how you can go from the buffet back to your table. Room service is of low quality and bathroom amenities very poor. As for the bar I have seen better ones on the street.

  • Stayed January 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank ALEX N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
natalie p, Manager at Ouro Minas Palace Hotel, responded to this review, 12 March 2012
Paulo thank for your comment.
You probabilly stayed through an event that happens on Hotel. Our breakfast is on coffee shop. And we have the eighty items available to be tasted keeping all of our guests satisfied.
The category of room that you stayed has been revitalized and the amenities will be changed too.
After the changes, come back to the hotel and enjoy knowing the other services of the hotel.

Best regards,
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 31 December 2011

First, by EU and North American standards its not a five star hotel. None the less what is most important is the staff believes it is and largely strives to live up to it. Upon arriving the bell staff was immediately available and the check in was quick. The young man behind the counter spoke English, and was professional. The room, a lower class of room had an LCD television, and a comfortable bed with nice linnens. The furnishing was older, but clean. The shower was large, with great pressure and plenty of hot water. Perhaps in more deluxe rooms there is more chic furnishings but that was not important to me. The breakfast was great. Period. The lobby bar needs updating. Just a part of the Resturaunt with darker tables. What this hotel is known for is events, and has a good reputation locally for that. The room rate was approx. $150US, which was ok for a reasonable guarantee of quality after a long two weeks in rural Minas.

  • Stayed December 2011
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PBHerold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
natalie p, Manager at Ouro Minas Palace Hotel, responded to this review, 16 February 2012
We thank you for your comments. They are always important for the improvement of our services and to make sure that we are doing the best for our guests. We are going to analyze all points submitted and we take this opportunity to invite you to know our other categories of rooms.
Best Regards,
Ouro Minas Palace Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC
Level Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed 20 December 2011

I stayed at this Hotel for 4 days while I was on Business in Belo. I choose the this hotel because of the location close to the airport and close to Centro. Also there is a mall across the the street from this Hotel, so I would have different food options.

The Receptionist and most of the staff spoke English

I dont have anything bad to say about the hotel it is just a little dated and for the room rate there are better options in Savassi.

Room Tip: the internet can be paid for by the hour or by the day. I chose the daily option. The wireless por...
See more room tips
  • Stayed November 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank GAntonio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
natalie p, Manager at Ouro Minas Palace Hotel, responded to this review, 16 February 2012
Thank you for the comments. We think it is important to receive this kind of feedback to improve our services and this way receives our guests every time in a better way. We'll check about the internet. About the rates, our rates are dynamic, so they can vary. It may be good if you checked the rates before to booking in other hotels and have the guarantee of the bests services. Again, thank for your comments and we are available for your needs.
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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 19 November 2011

Super food and service. Especially the buffet breakfast. Loved it. Friendly staff and were very welcoming. I hope to return soon.

  • Stayed August 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Flamengista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
natalie p, General Manager at Ouro Minas Palace Hotel, responded to this review, 16 February 2012
We thankful for you comments! It’s always our pleasure to receive guests and know that we managed to have you satisfaction reassured in our hotel.
We hope seeing soon you too.
Ouro Minas Palace Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belo Horizonte, MG
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 27 October 2011

I was in Business travel and this is one of the worst hotels to stay.
Bad service, old Installations and not functionals, expensive and if you miss to check your bill some extra charge can be added.
Aditionally my colleagues get bed bugs bites, you can see dust on the air conditioned and I need to complain 2 times to get some people to clean my room, even you can find big fungus spots in the bathroom.
Carpets full of dust and spots and you can see a beautiful grey color on the courtains that use to be white some years ago, I hope.

Room Tip: If you like noise, listen to your neighbor, dust and fungus, any room its OK
See more room tips
  • Stayed October 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Luis G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
natalie p, Public Relations Manager at Ouro Minas Palace Hotel, responded to this review, 26 April 2012
Thank you for your comments.
The Ouro Minas palace Hotel considers very important the cleanliness of the hotel.
The chambermaids clean all the apartaments one time a day and are available for the eventual needs. For guaranteeing the cleanness we use the best cleaner avalable.
And about the air conditioned, they are cleaned periodically and as the carpets as well.
But if you prefer the hotel has apartaments without any carpets.
The process of cleanning is carefuly made. If you want, you can visit us to follow the process.

Bests regards,
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California,USA
Level Contributor
110 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
1 of 5 bubbles Reviewed 25 October 2011

This hotel can be describe with 4 words: very old and very dirty!.
The standard rooms are like a 2 stars hotel ( very small and with furnitures of the '70s). They are dirty and seems to be impossible to believe that somebody claim that this is a 5 stars hotel!! This is a joke! The frigobar is an old refrigerator 20 years old ( at least...) , the bathroom was nice times ago but now the mold grew up....
I was supposed to stay 2 night at this hotel but....I will leave tomorrow as soon as possible!!!

  • Stayed October 2011
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank giogio42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
natalie p, Manager at Ouro Minas Palace Hotel, responded to this review, 12 March 2012
Thank for your comments.
They are important to us.
The category of room that you stayed in has been refurbished and the furniture will be changed.
Soon the hotel will be totally renovated.

Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ouro Minas Palace Hotel

Property: Ouro Minas Palace Hotel
Address: Avenida Cristiano Machado 4001, Belo Horizonte, State of Minas Gerais 31160-413, Brazil
Region: Brazil > State of Minas Gerais > Belo Horizonte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Belo Horizonte
#1 Romantic Hotel in Belo Horizonte
#1 Luxury Hotel in Belo Horizonte
#1 Business Hotel in Belo Horizonte
#3 Green Hotel in Belo Horizonte
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Ouro Minas Palace Hotel 4.5*
Number of rooms: 346
Reservation Options:
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Also Known As:
Ouro Minas Palace Hotel Belo Horizonte, Brazil

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