I’d like to start with the positives because I always feel so bad leaving a negative review. The only reason I am doing this is so that people have reasonable expectations.
The food was DELICIOUS. Everything we ordered was top quality, fresh, amazing. Unfortunately, the four nights that we had dinner there, the fastest we got our dinner was one hour after ordering it. One night it took an hour and a half. We recognized that this might be a cultural difference, but it was surprising to us, and so I feel it’s worth a mention.
Check-in process was non-existent - we were told to put our bags in the corner and when our room was ready we were walked upstairs. No one told us where the reserved tables were for guests, no one reviewed NOT to use water for tooth brushing, etc, until it came up days into the trip. We didn’t know that there was snorkeling equipment, or a foot washing station until we were there for days. No one said beach towels could be exchanged for new ones. There was a drying machine in our room that we had no idea how to use until we googled it because our clothes started smelling because they weren’t drying due to the humidity. It would have been helpful for someone to mention what it was, and how to use it. There were three different women who worked at reception. There was such a difference in the level of helpfulness. We asked one how we could get a boat to the local Village. We were told it was very busy and we could walk down the beach and try to find one. A few days later, when we asked a different reception person for help, a boat was called for us, and our return trip was arranged as well. There were lots of charming little things about the hotel, but there were also ways that it fell very short. The hallway to our room had multiple sheets of plywood and a small mattress wrapped in black plastic the entire time. By the time we left, two more mattresses had been added. Our room was clean, but very basic. We have stayed in basic eco-resort type accommodations multiple times before. This was the first time that we felt uncomfortable with the first impression. Had we expected something different based on the TripAdvisor 5 rating, maybe the hotel wouldn’t have been disappointing, but overall it was. There is a lot of potential there. But they’re not quite there yet. I’ll end with the island itself is beautiful with a very cool vibe and some of the staff were really wonderful. I’m giving this a four because I feel bad and with the right expectations, it could still make for a wonderful trip.