This review is in regard to my booking experience with Casa Mosquito. I booked a room at this hotel through Mr. and Mrs. Smith for the Olympics in 2016. I paid the 50% deposit with my credit card, and days later realized that the deposit amount was refunded to my card (though not the full amount as the refund was ~$22 less, likely due to exchange rates).
Casa Mosquito nor Mr. and Mrs. Smith reached out to let me know about the cancellation. I then spent one frustrating week trying to get information about the cancellation and was finally told by Mr. and Mrs. Smith that the hotel is not available for my requested dates due to a prior contract. That is understandable, but someone definitely should have contacted me to let me know about the cancellation. I was then told that a Casa Mosquito manager would assist with finding alternate accommodations. I have not been contacted with alternatives, and that was two weeks ago. Lastly, I am still waiting for a promised check to cover the difference between the original deposit charge and the refunded amount.
Poor service from both Casa Mosquito and Mr. and Mrs. Smith!More