This review is in regard to my booking experience with Casa Mosquito. I booked a room at this hotel through Mr. and Mrs. Smith for the Olympics in 2016. I paid the 50% deposit with my credit card, and days later realized that the deposit amount was refunded to my card (though not the full amount as the refund was ~$22 less, likely due to exchange rates).
Casa Mosquito nor Mr. and Mrs. Smith reached out to let me know about the cancellation. I then spent one frustrating week trying to get information about the cancellation and was finally told by Mr. and Mrs. Smith that the hotel is not available for my requested dates due to a prior contract. That is understandable, but someone definitely should have contacted me to let me know about the cancellation. I was then told that a Casa Mosquito manager would assist with finding alternate accommodations. I have not been contacted with alternatives, and that was two weeks ago. Lastly, I am still waiting for a promised check to cover the difference between the original deposit charge and the refunded amount.
Poor service from both Casa Mosquito and Mr. and Mrs. Smith!
- Official Description (provided by the hotel):
- An address of huge houses and gardens infused with a discreetly elegant atmosphere. Saint-Roman was an aviator and writer born in Toulouse. That made us realise that we were in the right place’ recalls Planes. They bought the house number 222 and carried out a comprehensive restoration and decoration. Their success and good taste lead them to manage, besides the hotel, a real estate agency named Rio Exception® that, in addition to finding hidden treasures in the city, delivers restoration and decoration services for its customers. Sitting on a hill, the property comprises a large living room filled with books, allowing full circulation into the dining space that leads to an outdoor garden - which has a beautiful fountaind with carps – where breakfast is served. CASA MOSQUITO offers nine rooms, each one of them has its own balcony and unique decor with pieces “digged” in Paris, Rio de Janeiro and Sao Paulo, besides furniture by Sergio Rodrigues . ... more less
- Reservation Options:
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- Also Known As:
- Casa Mosquito Rio De Janeiro, Brazil