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“Reasonable business hotel, but lacking service quality and at best 3.5 star”

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Hilton Rio de Janeiro Copacabana
Ranked #15 of 282 Hotels in Rio de Janeiro
Certificate of Excellence
GreenLeadersPlatinum level
Australia
Level 3 Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Reasonable business hotel, but lacking service quality and at best 3.5 star”
Reviewed 4 April 2012 via mobile

Overall stayed at hotel for nearly a month. First experience checking into hotel was not good as manager was extremely unhelpful had to drive around for 15 minutes Trying to get cash to pay taxix as hotel would not exchange my currency. The room had nice view but had to pay a lot for slow Internet connection which didn't always work. Overall staff were not that friendly and English speaking lacking. Tried to overcharge me for bill at checkout. Laundry charges exorbitant. Spa experience was also mediocre. The one good thing was the breakfast.

Overall hotels in rio were also very disappointing for a city hosting Olympics and world cup shortly.
Overall hotels in rio are extremely disappointing for a big city.

Stayed January 2012
Helpful?
4 Thank lafa08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (329)
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Ontario
Level 5 Contributor
73 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 1 April 2012

Sitting on a prime location right across from Copacabana beach, the hotel is very well managed, with fast check in, squeaky clean if somewhat small rooms, and a very good breakfast buffet.

The hotel feels more like a Grand Central Train station. Hordes come in & out all the time, filling the lobby with tons of suitcases, airline crew, Tour buses, spewing 100's into the lobby, lending an uncomfortable somewhat claustophorbic feel to the lobby.

Howvever you are not in Rio to linger in the hotel. The beach is right across; Ipanema is a leisurely 15 minute walk, and everything else is a short Taxi ride away with Sugar Loaf a10 minute drive, and Cocovardo and Santa Theresa 30 minutes.

A great Concierge service, with special thanks to Dario who was great in making reservations at top quality restaurants.

If you are on a business trip then you can't get better. However of you are in Rio for a Vacation, then go somewhere else!

Room Tip: Ask for beach front!
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  • Stayed March 2012, travelled on business
    • Value
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    • Sleep Quality
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Helpful?
1 Thank CanadianThunders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai
Level 5 Contributor
64 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 17 March 2012

Stayed here for ten days in Jan this yr. The rooms are a bit underwhelming compared to the lobby and a trip around three different tiers (i eventually ended up in a superior deluxe i think) showed that the price differential was only for a change in view (beach or not...), the rooms themselves are all practically identical. Once used to that its ok - a pretty efficient and clean place with a great location right on the beach and ok-ish restaurants inside. Breakfast was good - the fresh fruit excellent - but evening buffer was so so. But a couple of very good local restaurants around the block made this not an issue. The gym was ok but the roof top pool was excellent. All in id stay there again but don't expect a Four Seasons!

Room Tip: Get a view !
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  • Stayed January 2012, travelled on business
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Helpful?
Thank Princesslucia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 15 March 2012

Great place to stay in Rio, convenient location, recently renovated, and fantastic staff. Spa was average but everything else was top notch. Staff was great always there to take care of all your needs. The beds weren’t the greatest, but then again, who’s sleeping in Rio. I would definitely book this hotel again when in Rio.

Room Tip: Get a corner room so you can see the beach and up and down the strip.
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  • Stayed March 2012, travelled with friends
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    • Cleanliness
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Helpful?
1 Thank CCBP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 March 2012

What a great location! And from the roof the view was wonderful. The staff were great; very helpful and friendly. Minus points were a very average evening buffet in the 4th floor restaurant, and all the facilities were so much less than the price would suggest. Definitely stay, but don't pay full price.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Exmerlinboss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 4 Contributor
45 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 28 February 2012

Super clean rooms, excellent breakfast, great service, very good location, you have to pay for internet, but, when you're oceanfront in Rio, you really shouldn't be online too much anyway. I enjoyed my stay, would consider again.

Room Tip: Oceanfront at this hotel means you have to cross a busy street to get to the beach, just fyi.
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  • Stayed February 2012, travelled on business
    • Value
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    • Service
Helpful?
Thank maxjeffjen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mersin, Turkey
Level 2 Contributor
5 reviews
4 hotel reviews
Reviewed 13 February 2012

the reception is not fast.I have waited on the reseption about 2-2,30 hours.The hotel reception have told me ,please wait 1 hour to clean the room.But we have waited more than 2 hours.The room was good and bed was large enough.But the lobi was not good and furniture was like a dirty and old.The hotel assitant were helpful and kindly.I was happy about it.The breakfast was good but not enough for 5 star hotel.It must be more fruits and cheese and olive and olive oil of kind.The swimming pool is small.The fitness center is very good.The hotel was good but i think the hotel's class cannot be 5 star.!
The price was expencive i think The price must be more cheap!

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bartan33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Rio de Janeiro Copacabana

Property: Hilton Rio de Janeiro Copacabana
Address: Avenida Atlantica, 1020, Rio de Janeiro, State of Rio de Janeiro 22010-000, Brazil (Formerly Windsor Atlantica Hotel)
Phone Number:
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Rio de Janeiro
#2 Family Hotel in Rio de Janeiro
#2 Business Hotel in Rio de Janeiro
#2 Romantic Hotel in Rio de Janeiro
#7 Spa Hotel in Rio de Janeiro
#10 On the Beach Hotel in Rio de Janeiro
#14 Luxury Hotel in Rio de Janeiro
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Rio de Janeiro Copacabana 5*
Number of rooms: 545
Official Description (provided by the hotel):
Enjoy the ultimate vacation on the world-famous Copacabana Beach. Hilton Rio de Janeiro Copacabana is the biggest hotel in town and offers 545 guest rooms - 85% of them with ocean view, 36 flexible meeting rooms, two sparkling swimming pools, a full-service wellness spa, restaurants and bars, and beachside service at Copacabana’s waterfront. In addition, the hotel provides an enviable location near, local attractions, multiple dining options within walking distance, downtown and international and local airport. ... more   less 
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Also Known As:
Windsor Atlantica Hotel Rio De Janeiro
Iberostar Rio De Janeiro
Iberostar Hotel Copacabana
Hilton Rio De Janeiro Copacabana Brazil

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