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“Dark, no atmosphere, staff could be friendlier”

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Ace Backpackers Youth Hostels
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Dark, no atmosphere, staff could be friendlier”
Reviewed 19 April 2012

I stayed here for the last 3 nights of my 2 month trip to South America and it was definitely my least favourite hostel. On arrival we were told our room would be 30 minutes so to wait in the cafe which we did very willingly since standard check in wasn't due for 30 minutes anyway. An hour and a half later our room wasn't ready but no one had bothered to come and give us an update or apologise. I chased it up and was told 10 minutes. If we'd been approached then I would have minded the delay less.

Generally the staff were always busy and I never once found that when I wanted to ask something about either the hostel or recommendations etc that the they were free. They seem overworked and have a harassed air about them. Even when I went to ask for toilet paper this seemed to be a complicated request! The location however is good as it's really close to the subway and Botafogo seems really safe.

The hostel itself is dark and the rooms don't have windows. The bed linen on my bed was brown and had white stains on it so I slept on my own blankets. The bed wasn't particularly comfortable but I expect that with hostels. The air con was actually really effective but leaked some of the time. Also, I had a private double room but there were two sets of bunk beds in it so there was hardly any floor space, not a massive issue but I did wonder if 6 people ever stay in the room at once as it was tiny!

Finally, probably the biggest issue for me was that there was absolutely no atmosphere here at all. If you were travelling on your own and ended up here you'd probably get really depressed! If you can help it don't stay here (I left it late and couldn't find many other places) but if you're with a fun group any way and need a place to crash really short term and can put up with a little bit of dirt then you could do worse I guess.

  • Stayed April 2012, travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Natamou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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110 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
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English first
Sofia
Level Contributor
158 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 22 February 2012

A good location, very close to a subway station (Botafogo). People working there are helpful and friendly. There is an extremely useful guy, Pedro, who is aware of all the carnival events (if you are in Rio during the carnival). Good breakfast, but nothing worth mentioning here. Rooms have AC, but are a bit gloomy and most of them lack windows. It is very safe, cause you have a personal locker (better carry with you a padlock of your own - then it is free), 24/7 there is someone at thee reception, wi-fi only in common areas and some signal on other floors.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank nocturne27p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum, Mexico
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 21 October 2011

Little or no effort on behalf of staff to be helpful, mostly a take it or leave it attitude. No communal vibe at all, mostly just a few folks vegging out in front of a TV.

The showers are wretched electric ones that don't work half the time, and the showers have no privacy. Communal showers are not cool, so there was a bit of a wait in the mornings cuz folks wanted to let those showering have privacy and so effectively only one person showers at a time. The bathroom has no ventilation, so steam builds up fast and makes everything damp, including the rarely cleaned toilets.

The building facade was being worked on, so the bar area was really dark. They have the WORST brazilian beer, Sintra, and no other option. A sip of the stuff makes for a horrible hangover.

Everything about Ace is about squeezing out the last dime.

The only bright spot is the mattress. They are thick and pretty comfortable.

  • Stayed September 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
donnamarcinha, Proprietário at Ace Backpackers Youth Hostels, responded to this review, 26 October 2012
Hostel has change everything, from staff to renovation.
Not really what you see.

Kind regards,

Marcia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Rio de Janeiro hotels

Wellington, New Zealand
1 review
Reviewed 6 April 2011

I stayed here with my partner in a private ensuite room for around 120R. The room was quite dirty as i could spot hair on the floor... the bathroom was very dirty and small....they kept turning the water off for some reason without notice. In two occasion I was in the shower all soaped up and they turned the water off; a couple of good things about this hostel is the location as it is very close the metro station and that it is very safe. They lock the door all the time and have a 24 hr service, breakfast was nice as well.....If you are more than 120R for a private room that you are getting ripped off...lower price is ok for what you get.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Krizh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Africa
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 December 2010

Although we met nice people, the vibe wasnt that nice. They have very good breakfast and the nicest coffy i ever had. The service not the best but there was. The location is very nice and close to every thing. We stayed in a dorm and there was no door on it. The lockers is not in the room but in the livving room. They have a nice bar.

  • Stayed September 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jhpistorius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 November 2010

It´s in Botafoga, right in the middle between Sugar Loaf (Pao de Acucar, you can walk to the station) and the Corcovadeo (Christ Statue). Metro station is just 2 minutes walk away and takes you to any place in the city and to Copacabana in a few minutes. More than 20 Busses run just 2 minutes from the hostel.

It has a good international crowd and a small bar in the hostal.

The rooms are small, but ok. Don´t expect miracles for this price. More than enough showes.

Breakfast is rather limited. Unfortunately no fruits or fresh juices served, but there is a fruit store just around the corner and a supermarket ca. 500m away.

Good kitchen with plenty of pans.

Free wireless. PC available, but slow. Better go to an internet cafe close by if you dont have a laptop with you.

Rio is just great!

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Roli-on-tour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galway
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 September 2010

Great hostel very secure staff more then helpfull, great place to meet people if you are a solo traveller. Metro station right beside it. Very cosy relaxing place charming. If you plan on staying there I would ask to be put in a room upstairs not on the main floor as we were in the Copa room and the TV lobby area is right beside it or I shud say the dorm was in the reception/lobby/ kitchen area so the noise level was a bit annoying late at night especially if you planned on getting an early night and not a good sleeper. Other then this I would highly recommend this hotel in Botofogo.

  • Stayed September 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AZZAM1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ace Backpackers Youth Hostels

Property: Ace Backpackers Youth Hostels
Address: Rua Sao Clemente 23 1st. Floor | Botafogo Beach, Rio de Janeiro, State of Rio de Janeiro 22260-001, Brazil
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro > Botafogo
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
Ranked #260 of 783 Speciality Lodging in Rio de Janeiro
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ace Backpackers Youth Hostels 2*
Number of rooms: 18
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Also Known As:
Ace Backpackers Youth Hotel Rio De Janeiro
Ace Backpackers Youth Hostels Rio De Janeiro, Brazil

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