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“Nice location, not 5 star!”

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Prodigy Beach Resort Natal
Ranked #29 of 93 Hotels in Natal
Reviewed 16 December 2011

Pestana Natal is located in a fantastic beach setting: Ponta Negra. Staff is friendly but not able to deliver a 5 star service. The property needs to be refurbished as soon as possible, specially the rooms.

If you think of this hotel like a great 3 star property, than you will certainly have a great time.

The views are nice (make sure you stay above 3rd floor).

Room Tip: Rooms above 3rd Floor.
See more room tips
  • Stayed: December 2011, travelled as a couple
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1  Thank PedroLisbon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, General Manager at Prodigy Beach Resort Natal, responded to this reviewResponded 27 January 2012

Dear Guest,

Many thanks for the comments concerning your stay.
We would like to inform you that Pestana Group is constantly acting to keep the hotel updated in order to offer better services and quality o our guests.
We hope to welcome you back for a new experience.

Best regards,

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Reviewed 21 May 2011

The lobby of the hotel is together with the wellness center the best part of it. The hotel once may have been a 5 star venue but Natal nowadays offers better opportunities to stay and at competitive price levels. Our room had a (hard) king size bed which was composed of 2 full size beds. We were suffering from a pee-smell which we after some analysis recognized as ammonia which only could originate from the air-conditioning system and did not go away. The furniture was worn out , smelled moulded and the rooms need a drastic upgrade - one gets the impression that since the inauguration in 2002 no money was spent on maintenance and upgrading to current standards. The television was fine and there were enough stations to watch. The breakfast was mediocre for as well a hotel with the ambition to be 5 stars and good Brasilian breakfast traditions: only small selections of fruit, chewy and soggy bread, fried eggs with anasty taste and terrible coffee. The expreso machine requires constant attention from the staff, they are not able to fix it and then finally leave their guest without a solution. In general the staff seems not to betrained to be attentive and to act as a host for their guests. Of course they are friendly, like most Brasilians, but that is only one aspect of service criteria for hotel personnel. We checked out after 3 nights because annoyance stayed adding up. The girl at the front desk knew that we intended to stay longer but not even bothered to ask us why we left early....

  • Stayed: May 2011, travelled as a couple
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2  Thank Joao_Lagoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, Gerente geral at Prodigy Beach Resort Natal, responded to this reviewResponded 22 September 2014

Dear Guest, Thank you for choosing the Pestana Natal Resort Hotel and for your comments regarding your stay.
We are sorry to learn about the inconveniences you experienced whilst staying with us.
Your information regarding our levels of service were worthy of our utmost attention, and the necessary actions are being taken in order to prevent similar situations from happening in the future.

We hope that you will give us the pleasure of welcoming you back when you next visit at Natal.
Kind regards,
Rodrigo Mendes
General Manager

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Reviewed 1 April 2011

The hotel is outside Natal so is not convenient if you want to use the city services. I found the decor in the rooms hideous. There is a hard floor in the hall outside the room so you can hear everyone walking/tramping up and down the hall all through the night. This woke me up a number of times. Breakfast is slightly below average.

  • Stayed: March 2011, travelled on business
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7  Thank Businesstravellerr8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, Gerente geral at Prodigy Beach Resort Natal, responded to this reviewResponded 19 September 2014

Dear Guest,
Thank you for choosing the Pestana Natal Resort Hotel and for your comments regarding your stay. We are sorry to learn about the inconveniences you experienced whilst staying with us.
Your information regarding our levels of service were worthy of our utmost attention, and the necessary actions are being taken in order to prevent similar situations from happening in the future. We hope that you will give us the pleasure of welcoming you back when you next visit Rio Grande do Norte. Kind regards,
Rodrigo Mendes
General Manager

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Reviewed 2 September 2010

i am every jear in this nice hotel. i am airliner and it would be nice to get discounts or upgrates. the management was allways helping .......asspesialy vor internet access........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

  • Stayed: June 2009, travelled solo
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1  Thank thomas-adli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, Gerente at Prodigy Beach Resort Natal, responded to this reviewResponded 10 January 2011

We appreciate the Pestana Natal Hotel and we are honored by your comments. Your satisfaction is our demonstrated greater joy and represents to us the certainty that our efforts to ensure quality services are achieved.
Our family of employees continue to work with commitment and passion to do more pleasurable and memorable stay.
We present our best wishes.

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Reviewed 22 May 2010

This property is located by the sea.It is 8 years old and the rooms are spacious but not fancy.
Breakfast choice is reasonable as well as the lobby is spacious.
The swiming pool is indeed very beatifully designed.
So you have a good choice if attending a meeting at the Natal convention center as it will take you two minuts to get there by car, from the Pestana Hotel.

  • Stayed: May 2010, travelled on business
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1  Thank EyeDocBrazil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, Manager at Prodigy Beach Resort Natal, responded to this reviewResponded 24 May 2010

Dear Customer
Thank you for choosing the Pestana Natal Beach Resort during your trip to Rio Grande do Norte. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.
We do hope you give us another chance to serve you, if you happen to visit Natal in the future.
Very truly yours,
The Management

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Reviewed 15 November 2009

I stayed in this hotel for 3 nights and despite the quality of the hotel in general, I don't think that it really worths the price.
As long as this hotel is classified as 5* hotel, I could expect more services included such as: free Wi-Fi access or at least an internet cafe available for free for a limited time for the guests. Furthermore, all the beverages inside of the bedroom's freezer are charged and they are all expensive.
For the quality of the rooms I could say that it's quite good, despite the mirror which was rusty and blurred to see my face clearly to put on a make-up, for example.
I felt quite disappointed, because considering that this hotel management comes from a foreign enterprise, we should expect a similar quality in hotel around the world which are much better and offer more amenities.

  • Stayed: October 2009, travelled as a couple
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1  Thank lukikuchi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, MANAGEMENT ASSISTANT at Prodigy Beach Resort Natal, responded to this reviewResponded 8 February 2010

Dear Customer
Thank you for choosing the Pestana Natal Beach Resort Hotel and for sharing with us your opinion about our Hotel.
We regret, however, that some of our services did not reach your expectations. Certainly your comments are very important, so that we can always improve the quality of our product.
We hope that you give us another chance to serve you.
Very Truly Yours,
The Management

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Reviewed 23 October 2009

We were there during four nights. The location is very good and the pool area is lovely. But, that's all. The beach and pool services are very bad - nobody asked us if we wanted something to drink. The pools' restaurant is very bad, too : you need to wait a long time to eat and the food tastes terrible. It was impossible to have lunch there. The main restaurant was so-so. In the first and second day, there was no towels in the bathroom. We asked for it many times and need to wait 3 and a half hours to received it. We need to clain with one of the manager of the hotel, Miss Marly, to receive towels in the other days. And, finally, worse and worse.....a big cockroach in our room......

  • Stayed: October 2009, travelled with friends
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6  Thank Tourist_SaoPaulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, MANAGEMENT ASSISTANT at Prodigy Beach Resort Natal, responded to this reviewResponded 8 February 2010

Dear Customer
At first we would like to thank you for choosing the Pestana Natal Beach Resort Hotel and for sharing your opinion with other travelers.
We regret, however, that some of our services did not reach your expectations, especially the Beach and/or Pool services as well as the conservation of your room.
We can assure you that measures are being taken, so that this situation will not happen with other guests.
Please accept our apologies for any inconvenience, which for sure, does not reflect the consideration and attention we devote to all our guests.
Thank you for your comprehension and please do not hesitate to contact us if we can be of any further assistance.
Very Truly Yours,
The Management

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Additional Information about Prodigy Beach Resort Natal

Address: Via Costeira, 5525 | Via Costeira, Natal, State of Rio Grande do Norte 59090-002, Brazil (Formerly Pestana Natal All Inclusive Beach & Resort)
Region: Brazil > State of Rio Grande do Norte > Natal
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Natal
#7 Spa Hotel in Natal
#8 Luxury Hotel in Natal
#13 On the Beach Hotel in Natal
Price Range: $100 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Prodigy Beach Resort Natal 4.5*
Number of rooms: 188
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Also Known As:
Pestana Natal Hotel Natal
Pestana Hotel Natal
Natal Pestana Hotel
Prodigy Beach Resort Natal Brazil

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