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“Its a Ok hotel, I don't recommend it”

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Hotel Marsol Beach Natal
Ranked #4 of 92 Hotels in Natal
Certificate of Excellence
GreenLeadersBronze level
Recife, PE
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Its a Ok hotel, I don't recommend it”
Reviewed 25 April 2011

The hotel is pretty and a very quiet place to rest. The breakfast is good and the rooms are clean. However the reception staff is incompetent, usually impolite and not very helpful (there was even a guy in the reception that made a joke when we complained about the fact that he putted me and my college into a room with a shared bad ¬¬... he gave us a hard time to change rooms with separated beds). The lunch and diner at the restaurant were also not good . Also I was disappointed by the fact that they charged for the towels that we used at the pool and also for the internet! Therefore, this is a Ok hotel, but I don't think that it is worth the price.

  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ninaccioly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Lisbon, Portugal
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 18 October 2010

Visiting the hotel website in March 2008 and selecting a standart room, me and my boyfriend went to Marsol Hotel (All-Inclusive) with great expectations. We arrived at the hotel about 22h30 with more than 8 hours flight and at the ckeck-in we found our first problem: the restaurant was closing and if we wanted to eat we had to pay it because they would not make an effort to get a meal for us, despite the all-inclusive. We accepted because we were tired and did not want to discuss. When we came to our room the second issue was the beds:it's ok for us to think that two single beds togethers make a doublebed, the problem was that one of them was higher than the other. The other issue was the noise of the air conditioner and the water falling. The next day we ask for another room and we had to reinforce to get it .
The rooms were not modern but confortable (second room), with a mini-fridge and same of them had a swing. The bathrooms were clean. All the rooms need to be refurbished.
As portuguese we thought that the language will not be a matter... but we were wrong because the staff spoke always with us in spanish.
The food was definitely the huge problem: The breakfast was good, even the snacks in the afternoon were delicious but the lunchs and dinners were a nightmare. The dinner seemed to be the overplus of the lunch with other sauce, the food was basically the same everyday without any variety.
The beach was pleasing but with a problem: the sunshades were few for so many guests, if we went to the beach after 8 a.m. we could not get any. The water is warm and clean.
The staff struggled to animate the guests with beach soccer or even with aqua aerobics. The evening shows were funy and nice.
The place where the hotel is, it's very beautiful. At the hotel you can find a freebus that can take you to the Natal shopping or to the city center. Be aware because sometimes the freebus is late or forgets to pass by the hotel.
If you have not a late check-out and have to leave the room and wait for the transfers at the hotel until the evening, you can enjoy the beach or even the pool because the hotel offers you a changing room commom with other guests but where you can take a shower. That was our case and because we ask to talk to hotel manager we had permission for lunch and for the snacks despite the check-out.
We made some tours around Natal and we booked with a young man on the hotel beach because the hotel staff said that was safe and because has much cheaper.
We visited Natal without any problem, the drivers of public buses pay a special attention to tourists don't let them mix with the residents.
Except the food problems, all other concerns were always resolved.

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnaMaria-Lisbon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisbon
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 October 2008

The most terrible hotel I've ever stayed at. The food is awful, the staff incompetent and not wellcoming at all. The rooms are so bad, nothing works. If you stay in a bungallow, the jacuzzis don't work and the nets outside are teared because of the sun and wind. There is no maintenance and the person in charge of leisure is never arround. Rooms with view to the ocean? That's a joke...and so is the hotel's private beach. No maintenance at all, empty, the bar is closed all day, dirty. My evaluation has to be negative.

  • Stayed October 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
2 Thank JadeLisbon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Recife
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2007

Very nice Hotel
The bangaloo was exclent , very pleasant.
Jacuzy in front of the room with ocean view Great !!!!
All inclusive regular .
The price was acessible compared other in Natal.

  • Liked — The view and the confort
  • Disliked — Distance from reception
  • Stayed August 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank MrPhilRecife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Azores, Portugal
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 July 2007

the site in the internet looked super, but the jacuzzi that we payed was cold with only 1 springler and no sun in the jacuzzi
the beach near by is very dangeraus
but the worse is the food; it tastes terrible, me and my husband went away almoust every day at least 1 meal because we couldn t stand to eat both meals there

  • Stayed October 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank belinha78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Marsol Beach Natal

Property: Hotel Marsol Beach Natal
Address: Via Costeira Senador Dinarte Medeiros Mariz 1567 | Via Costeira, Natal, State of Rio Grande do Norte 59090-002, Brazil
Region: Brazil > State of Rio Grande do Norte > Natal
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Natal
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Marsol Beach Natal 3.5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Hotel Marsol Beach Natal Brazil

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