I picked this hotel based on the predominantly Dutch reviews on the site Zoover.nl, and I have been seriously wondering if they have been provided free alcohol to be intensely intoxicated during their stay not to notice anything, because it was quite bad. The first room we were provided was in the 4000 section and had the most grubby bathtub-thingy in the room. The sheets were still tagged, however, that didn't say they were new: they were quite grubby.
We went to the reception and got a new room after complaining. Room 1609 was a improvement on the earlier room, however, it was still quite bad afteral. The doorpost on the outside was completely loose (see video), on which I reported (in Portuguese) to the reception. 10 days later still nothing happened.
Room 1609 is situated in front of the kitchen. Normally, not such a problem but the staff were (rightfully) taking their breaks oftenly and they probably didn't have a separate place for taking their breaks, so they did this in front of our place. This limited our idea of privacy because you can hear them talk and they were almost sitting in front of our porch.
The 'atmosphere' light in the bedroom was nothing more than a destop lamp, only without any lamp at all. Also, this was reported in the beginning of our stay and nothing happened in these 12 days we were there.
The appartment had a flatscreen tv, that had CNN on for the first 2 days but that channel dissapeared during day 3 and we were only provided with Brazilian and other Latin American channels.
The appartment wasn't cleaned well (see videos), only in a superficial way. The wardrobe could only close on one side which left the other side open (you were able to choose which side you wanted open, though)
The pool was quite grubby too.
Breakfast was good, but not consistent. My favourites (maracuja) dissapeared at day 6-8 and I think some more things were not to stable.
As for lunch/dinner: we loved it the first time...I had the crab pastries and my partner the hamburger. Nevertheless, this wasn't consistent either because the 3rd and 4th time the hamburger was not well done (almost rare) and I believe my partner had food poisoning afterwards.
I also want to question the issue of safety. One time my boyfriend left the place to get some food, and I wanted to have access to our room with another key (normal hotel provide most guest with 2 keys because not every couple is glued together). They didn't have one but she gave me the key of the cleaning lady, which, had access to every room available. I wonder if she will be that easy handing over the key to other guest, which would leave me worried about my properties and travel documents in my room.
Also, the advertised 10 minute walk to the beach? Well, you have to be a marathon runner to get to the beach that fast...a fast pace of WALKING would take 20 to 25 minutes.
All of these things didn't make our stay as wonderful as expected, so we switched hotels before our official stay was over. We couldn't stand the hotel anymore.
The only reason I gave it 2 points instead of 1 was the friendliness of some members of the staff.
- Official Description (provided by the hotel):
- Rooms Description Apto Standard Apto Superior jacuzzi Suite Máster ... more less
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- Also Known As:
- Pipa Ocean View Hotel Pipa
- Hotel Sun Bay Praia Da Pipa, Brazil