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All reviews family vacation main buffet nice beach conference area exclusive beach kids activities tapioca perfect place to be buenos aires pool bar many options peak season ocean view pools vitoria apartment pescador
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Reviewed October 4, 2017

The hotel is well located by the beach in a quiet place. The service at the reception it is not good, but the rest of the staff does their job good! The room was spacious and had nice views. It was a basic room, but was enough for what we where looking for. The food served was good but the drinks from the all include cheap drinks, you had to pay extra to get something from better quality. We had a pleasure stay.

Date of stay: September 2017
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Christian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
COSTAORESORT, Atendimento ao Cliente at Costao do Santinho Resort Golf & Spa, responded to this reviewResponded October 9, 2017

Hello,

We really apreciate your feedback. It is really important to us to know our guests' opinion in order to always improve our service. We are really glad that you had a very pleasant stay! We hope to see you again at any time soon. Hugs from all the Costão team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 28, 2017 via mobile

The hotel had the following positives:
- staff attention
- food quality, taste in general
- nice location by the beach
- nice pools
- heated pools either inside but also outdoors
The negatives are:
- reception staff: inefficient and not nice
- cheap liquors in all inclusive and no additional option
- dinner reservation restaurants have bad meal: Japanese restaurant specifically was alwful
- heating of the pool by the international complex could be heated since our of the summer season the water is so cold that this area usually you see nobody

-

Date of stay: September 2017
Trip type: Travelled with family
Thank Adelino N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
COSTAORESORT, Atendimento ao Cliente at Costao do Santinho Resort Golf & Spa, responded to this reviewResponded October 4, 2017

Hello Adelino,

We are glad that you took some time to leave us a comment. We understand how important it is to us our guests´feedback, as we can improve our service from the eye perspective of our guest. We are already taking a look at the mentioned points by you. We hope to see you at anytime soon. A big hug from the whole Costão team.

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Reviewed September 24, 2017

Wonderful landscapes and immense friendliness staff. The coast of Florianópolis is one of the most beautiful places in southern Brazil. With mild temperatures, its greenish waters invite contemplation.

Room tip: Avoid rooms on the ground floor.
Date of stay: September 2017
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Silvana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
COSTAORESORT, Atendimento ao Cliente at Costao do Santinho Resort Golf & Spa, responded to this reviewResponded October 9, 2017

Hi dear Silvana,

We all from Costão do Santinho are really proud of our location and biodiversity, thanks a lot for such wonderful comment, we hope to see you again at any time soon!

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Reviewed September 19, 2017

I've been in the hotel for an event last week. First of all, the front desk service is terrible, They didn't know who was in which room, tried to accomodate a third person in my room, and didn't know which rooms were available or not. Then, the service in the restaurant is terrible, the waiters don't bring cutlery or napkins on time (you have to go and get them because the waiter never sees you). Food is horrible, so as drinks. I orders lemonade, and it was impossible to drink, even with a lot of sugar. The hotel is huge and everybody goes to the same restaurant, so it's super noisy. Then we went for breakfast. Even breads and cakes are horrible. They taste like old and reheated. All coffee machines are broken or taste terrible. In the event area, food is better, I guess the Chef de Cuisine is another one, or the cuisine team is totally different for events. But coffee break was horrible too.
But the good part: the event coordinator Lia and the event waiter Zeildo are awesome people. They are super attentive, they do whatever it takes to keep the event going and make the client happy. I'd like to say thank you for all and say tis was the best part. Thank you.

Room tip: As I've seen, all rooms have ocean view, but they are too old.
Date of stay: September 2017
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank brucavi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
COSTAORESORT, Atendimento ao Cliente at Costao do Santinho Resort Golf & Spa, responded to this reviewResponded October 4, 2017

Dear Bruna,

We do appreciate your time in leaving your feedback to us, Costão do Santinho is a great resort and we are always working hard to keep up the good work, we do apologize to you regarding the bad food service reported, we will be attentive to those items, specially because we know how important it is. Attentiously, Costão do Santinho.

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Reviewed August 10, 2017

We stayed at this all inclusive resort as part of a scientific conference. The facilities for the conference (300 people) were excellent and I would highly recommend for this application. The property is enormous necessitating the large number of buses transferring people to and fro (especially for the uphill climb to the reception/conference area). The food in the Ondas restaurant was quite good, especially considering that it was all buffet. Each day they provided a new special of Brazilian cuisine. The morning tapioca was fresh made as either sweet or savory and the afternoon/evening tapioca in red wine with cream was delicious. The caiparinhas were pretty good, not the best we've had but acceptable. We stayed in the international hotel which was right on the beach with a view that was outstanding. The sunrise was fantastic each day. My wife loved walking up and down the beach each morning. The sand was soft and very appealing. The middle of the week was actually quiet, but come the weekend, the resort really became busy. There were multiple pools and restaurants/bars. For every two days at the resort, one could book one of the restaurants other than Ondas. We went to the one in the international hotel and that was good, not great. Our room had a very comfortable bed, a nice sitting area and a separate balcony with a stunning view. The bathroom was good with a shower and a large bath tub. Unfortunately, the air conditioning did not work, but since this was winter, we got a nice ocean breeze that cooled off the room. I always find it annoying when one must use the key card to get electricity, but if one takes any credit card sized object and slips it into the slot, the electricity stays on. The wireless was miserable.

Date of stay: August 2017
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank aagourmet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
COSTAORESORT, Atendimento ao Cliente at Costao do Santinho Resort Golf & Spa, responded to this reviewResponded August 23, 2017

Hello,
First of all we would like to thank your time for sharing the experience you have had with us, we are glad that everything went well, and that you could enjoy the beautiful beach, our amazing view from the international hotel , our drinks and our food, everything we do is to please our client to the extreme. We are sorry regarding the wi fi connection, the hotel did face some problems through a couple of days. We would like to see you again, thanks for choosing Costão do Santinho for you conference, we were really glad to have you here.
Hugs from all the Costão team.

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