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Reviewed June 25, 2016 via mobile

I have stayed at other Sofitels and Accor hotels and this one is definitely the worst Sofitel and probably worse then many Formule 1/Ibis budgets!

Stay away!

My group was 7 people and we checked in at 10 pm and there was only one person! The clerk did not call someone else to help him for some 10 minutes and thus our checking took about half an hour!

They had a special at the bar of a hamburger so that is what we decided to order... It took 1.5 hours!!!!!

The AC/heater in the room made a LOT of noise. The maintenance guy himself said "must be difficult to sleep with that noise" but said there was nothing he could do...

The carpeting and curtains are old!

The only reason I didn't give it was star was the staff. They were all very polite and helpful (except for first clerk at reception). They were always helpful and had a big smile...

Stayed: June 2016, travelled on business
Thank RichardL318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
danilo s, Gerente geral at Novotel Florianopolis, responded to this reviewResponded June 27, 2016

Bomjour;
Thank you very much for taking the time to share your experience at the Sofitel Florianópolis. Constructive comments and feedback are always the best way to overcome our guests’ expectations.
We apologize for all the inconveniences you have experienced with us regarding the check-in and bar.
This is certainly not the kind of service we aim to provide to our guests.
At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Kind Regards;
Danilo Scheibler - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 14, 2016 via mobile

Rooms werent bad, but location other than for business is not worth staying at. People working concierge were AWFUL. Slow, not helpful and down right negative. I will try my best to never stay at a Sofitel ever again.

Stayed: June 2016, travelled as a couple
Thank Dave M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
danilo s, Gerente geral at Novotel Florianopolis, responded to this reviewResponded June 15, 2016

Bonjour;
Thank you very much for taking the time to share your experience at the Hotel Sofitel Florianópolis. Constructive comments and feedback are always the best way to overcome our guests’ expectations.
We apologize for any inconveniences you have experienced with us.
This is certainly not the kind of service we aim to provide to our guests.

We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.

Kind Regards;
Danilo Scheibler - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 24, 2016

This hotel is one of the best in town. Having said that I was very disappointed by their room service options, and even more by their very bad internet connection. Other than that the hotel has nice rooms and a very good gym and location.

  • Stayed: May 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Rafael_Rio_37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
danilo s, Gerente geral at Novotel Florianopolis, responded to this reviewResponded May 27, 2016

Bonjour;
We very much appreciate your comments regarding your stay at the Sofitel Florianopolis.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Kind regards;
Danilo Scheibler - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 19, 2016

One of the best hotels in town. This hotel has very confortable rooms, most of them overlooking the bay and sea. Well located, with many restaurants and shops in the area where you can walk to.
Deffinitely recommend.

Room Tip: ask for a room with a view of the bay
  • Stayed: October 2015, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank ALEKLABU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
danilo s, Gerente geral at Novotel Florianopolis, responded to this reviewResponded April 20, 2016

Bonjour!
Thank you for your feedback regarding your stay with us at Sofitel Florianópolis.
It is always a pleasure to receive positive feedback.

We were truly pleased to welcome you and look forward to your next stay at Sofitel Florianópolis.

Kind Regards,
Danilo Scheibler, General Manager

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Reviewed April 14, 2016

  • Stayed: February 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
danilo s, Gerente geral at Novotel Florianopolis, responded to this reviewResponded April 15, 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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