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Damien S
Ixelles, Belgium

amazing place in Sao Paulo

Review of Hotel Unique
5.0 of 5 bubblesReviewed Feb 18, 2019
The Unique hotel is really amazing place, with few equivalents in the world. The outside architecture, like a boat in the city, is striking and its even better inside. The lobby bar in the atrium is 3 floors high and the roof top; with the swimming pool and the skyline view is wonderfully. But the best asset of this hotel is the staff, always happy to help. We were welcomed by Mike who did the check in for us and showed us our room. He really did the extra mile and dealt with our request to change of room for a higher floor with great professionalism. A great place to go, difficult to forget !
Date of stay: February 2019
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa O, Gerente geral at Hotel Unique, responded to this review
Responded Feb 28, 2019
Cher Damien,

Thank you very much for your recent stay with us! It was a pleasure having you and Monsieur Jallud.

On behalf of the whole Unique team, I'd like to thank you for your very kind and detailed review. It is very rewarding to read such warm compliments from our dear guests.

Not only are we an architectural landmark of our beloved city, but we also strive to provide flawless, warm and personalized hospitality.

We hope to welcome you back very soon!

Kind regards,

Melissa Oliveira
Managing Director

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed February 13, 2019

Nice breakfast rofftop restaurant, excelent view and open to public.
But be ready to leave a kidney here to be hosted - prices going from 1.500 BRL to 20.000 BRL a night. Thats right - twenty thousand a night, That is not a typo.

Date of stay: March 2018
Thank Daniel N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa O, Gerente geral at Hotel Unique, responded to this reviewResponded February 28, 2019

Dear Daniel,

Thank you for your recent visit and review! We are glad you enjoyed a romantic escapade at our rooftop restaurant.

Our presidential suite prices may range at around BRL 20,000 a night. However, we invite you to come visit this magnificent room and the services we provide. Naturally, our hotel has many other types of rooms, which, as you mentioned, may have prices at around BRL 1,500.00. Nonetheless, we assure you that a stay at our hotel will be spotless and not only a stay, but a great experience. You will truly be pampered by my team :)

We hope to welcome you back sometime soon!

Kind regards,

Melissa Oliveira
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 12, 2019 via mobile

Traveling extensively, I like to stay in hotels having a certain personality. I first stayed at the Unique in São Paulo in 2016 and since then I return at the Unique on a quarterly basis.
I appreciate the whole building special design, looking a boat alike, the very characteristic rooms, with their round windows, giving view on the “Jardins” a green oasis in the center of the city.
It is a different hotel from the others.
Staying there you feel pretty isolated from the crowd of the city, just overlooking it.
This impression is emphasized at the exclusive “Skye” bar along the 25 meter heated pool on the 8th floor. Best visited at night, you will simply enjoy there the best view of São Paulo: surrounded far away, beyond the Jardins in the middle of which you are located, by the Illuminated skyline of São Paulo.
The hotel service is very personalized and you will notice that all the staff is highly qualified, exceptional in Brazil.
The restaurant team knows it’s clients and carefully attends all the requests, even if sometimes they are not in the menu...
Last but not least, I cannot conclude without mentioning the expertise of the two Concierges Sergio and Samuel on whom I rely to be informed on all the cultural opportunities that exist during my stays. Whether you are looking for an opera at the Municipal Theatre, a special play by a new author, want to eat in a small restaurant with “música ao vivo” or fancy to attend a show from a world class group performing in São Paulo, they will know what is on, make personal recommendations, will advise you and will arrange the bookings for you. Don’t hesitate, it is a must in this city, there is always something going on and worth being seen!
Enjoy your stay, it will be U..... !

Date of stay: February 2019
Trip type: Travelled on business
2  Thank OlivierTrelex
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa O, Gerente geral at Hotel Unique, responded to this reviewResponded February 28, 2019

Olivier,

It is always a huge pleasure having you with us! Thank you for your continued loyalty. We are all very honored to serve you as a very dear guest.

Your mentioning of Sergio and Samuel is highly appreciated. They are true assets, and their exceptional concièrge skills are very valued.

We truly hope to be able to welcome you back many, many more times. Not only are we very fond of providing all of our guests a "unique" experience, by extending the warm Brazilian hospitality with a local touch, but we also love to take extra care of our long time guests, who over time have become a part of our family.

Thank you very much for your review - we will see you soon!

Kind regards,

Melissa Oliveira
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 16, 2019 via mobile

During our New Years trip to Brasil we stayed at hotel Unique twice, five days total.
Best thing in this hotel are the people who work there. Never experienced such a welcoming and warm atmosphere. Big thanks to Mik and he’s colleagues from front desk! The general hotel facilities are on point, specially breakfast and pool are outstanding.

Date of stay: January 2019
Trip type: Travelled with friends
Thank MiikaKem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa O, Gerente geral at Hotel Unique, responded to this reviewResponded January 22, 2019

Hyvää iltapäivää Miika!

It was a pleasure having you and Sami with us in the end of the year and right in the beginning of January. I am very delighted to have received such kind compliments to the team and Mik. We are always entitled to provide natural hospitality above all, so that our guests can completely be embraced by the Unique experience we want to provide.

We all hope to welcome you back soon!

Kitos and have a great 2019!

Melissa Oliveira
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 27, 2018 via mobile

Fernanda was extremely helpful and kind! I will stay at this hotel next time for sure! This place is well located and convenient to everything - especially plaza de mayo and Cafe Tortino. You won’t regret it!

Date of stay: December 2018
Trip type: Travelled with friends
Thank Jaisha11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa O, Gerente geral at Hotel Unique, responded to this reviewResponded January 16, 2019

Dear Jaisha,

On behalf of the whole team, as well as Fernanda, I'd like to thank you for your recent visit and kind review!

We all hope to welcome you back sometime soon!

Kind regards,

Melissa Oliveira
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 25, 2018 via mobile

Indeed a Unique lodging experience in SP. From arrival to departure, you are pampered by the staff.
Chef Bassoleil provides you a feast to the palate - try the gluten free pasta or the PF risotto for an authentic Brazilian culinary experience.
Bed is heavenly, and don’t forget to
Visit the spa.

Date of stay: November 2018
Trip type: Travelled as a couple
1  Thank lfll777
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa O, Gerente geral at Hotel Unique, responded to this reviewResponded December 3, 2018

Dear Sir,

Thank you for your recent stay with us! My team and I are very glad you felt pampered throughout your stay - that is exactly what we love to do, as well as to provide a "unique" experience to each and every guest.

We are also happy to hear that our bed was very relaxing after your Skye and spa experiences :)

Please come back soon! It will be a delight to welcome you back!

Best regards,

Melissa Oliveira
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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