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Antonio M
Concorezzo, Italy

Business dinner

Review of Hotel Unique
2.0 of 5 bubblesReviewed Jun 17, 2019via mobile
Great environment, but poor friendly approach.
About food, there is a clear evidence about a tentative to generate something terrific but sometimes to be focus on simplicity is better.
One time is enough, no more.
Date of stay: June 2019
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa O, Gerente geral at Hotel Unique, responded to this review
Responded Jun 28, 2019
Dear Sir,

Thank you for your visit to Skye and for taking your time to post this review. Our apologies for our service not having been perceived as friendly. We are actually very well known for welcoming all of our guests and customers very dearly. I will share your opinion with the team. Same goes for our gastronomy - chef Emmanuel Bassoleil actually aims to focus on simplicity, and to revive the cosmopolitan aspect of our city in all of the dishes - from Japanese to Brazilian cuisines.

We are very sorry we did not fulfill your expectations during your visit, but will be more than glad to welcome sometime soon and make sure you have a unique experience.

With kind regards,

Melissa Oliveira
Managing Director

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed May 26, 2019 via mobile

prejudice is seldom positive. one should have the experience before having an opinion.

I had the wrong impression of unique being a successful “boutique hotel” with more form than substance.

what a great surprise it was to stay there for a weekend and not be surprised by the modern good taste decor but, surely be positively surprised by the warm and attentive service that you find at few great hotels.

after my stays, I strongly reccomend it for both business but also family stays.

Date of stay: May 2019
Trip type: Travelled with family
2  Thank alvaropachecojr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa O, Gerente geral at Hotel Unique, responded to this reviewResponded May 28, 2019

Dear Alvaro,

On behalf of the whole Unique team, I'd like to truly thank you for your words. Our hotel was conceived from sketch in every way - not only did we dream of a uniquely designed building by a talented, local architect (Ruy Ohtake), but we also wanted our guests to have a completely different stay, compared to other hotels. We have been offering Veuve Clicquot champagne to our guests at check-in for a toast since day one. Along with the champagne, come the legendary dadinhos, the traditional São Paulo peanut butter candies. The simple and the elegant. This is our way. Instead of traditional hotel slippers, Brazilian branded flipflops. Instead of a simple chocolate at turndown service, a different treat every day made carefully by our pâtisseurs. São Paulo-themed pictures in all rooms, to remind everyone of our city's beautiful landmarks. But, most important of all - we have also, since day one, learned day by day how to deal, impress, serve and ameliorate our guests' experiences. We are a team of proud ladies and gentlemen, serving the likewise, with passion. This is part of our mission as a company. Thank you so much for perceiving our soul, and for having chosen us to celebrate Ana Luisa's birthday!


We all hope to welcome you back very soon!


Regards from the whole team,

Melissa Oliveira
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 18, 2019 via mobile

Stayed here 2 weeks ago for 5 nights during a business trip. Our entire group enjoyed the hotel. Great hospitality from check in (champagne and room tour!), and we appreciated the explanation of the hotel purposely being designed for a sensory experience (why it is so dark) in honour of a blind family/friend connection. The lobby is open, airy and had a very grand feel to it. It had a cool sideways sofa that many took photos in. The rooms were modern and comfortable. HBO channel was a bonus for GoT fans. The best part was the rooftop lounge. We were there every day for breakfast and late night drinks. Clearly a hot spots for locals! Acai smoothie for breakfast was delicious. We will certainly return on our next trip!

Date of stay: May 2019
Trip type: Travelled on business
2  Thank Carole C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa O, Gerente geral at Hotel Unique, responded to this reviewResponded May 20, 2019

Hi Ms Chan!

Thank you so much for taking your time to post a review on TA. I am very glad you and your colleagues enjoyed our property. It's very rewarding when our guests not only recognize our hospitality, but pay close attention to the purpose of our hotel, and all of the details in our architecture and services.

I hope you all return for a new stay - we'll be happy to welcome you back!

PS: I also hope you enjoyed the ending of GoT :)

Kind regards,

Melissa Oliveira
Managing Director

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Reviewed May 16, 2019 via mobile

Top notch service and smiles in a uniquely built hotel reminding of Noah’s Ark. Situated in hot spot Jardins in the middle of lush gardens and mansions, lovely restaurants and buzzing bars. Crowned with a second to none roof top bar overlooking the impressive São Paulo skyline. Not to mention the red pool.

Date of stay: May 2019
Trip type: Travelled as a couple
1  Thank BoybytheLake
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa O, Gerente geral at Hotel Unique, responded to this reviewResponded May 20, 2019

Dear sir,

Thumbs up for your perception of our building! First time someone noticed it as reminding Noah's Ark! :)

Thank you very much for your stay and review! We're very glad you enjoyed Skye, our bar and restaurant on the top floor. The views of our beloved São Paulo are truly amazing.

We all hope you come soon for a new experience and a dip in the red pool!

Kind regards,

Melissa Oliveira
Managing Director

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Reviewed May 11, 2019 via mobile

We have just stayed at the hotel for a few days. Very funky and unusual hotel with good attention to detail. We held a dinner party at the Skye restaurant, which offers unparalleled view of São Paulo, in addition to excellent food and service. A special thanks to the concierge Samuel, who was extremely attentive and helpful!

Date of stay: May 2019
Trip type: Travelled as a couple
1  Thank Greatdane1955
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa O, Gerente geral at Hotel Unique, responded to this reviewResponded May 20, 2019

Kaere Hr. & Fr. Gullestrup,

We were very honored to welcome you and Mrs Gullestrup for your recent stay! I'd like, once again, to apologize for the inconvenience you experienced with our car service before you checked in. However, I am glad Samuel, with his usual competence and hospitality, extended a warm welcome and apology to you both.

Your kind recognition of our services, especially at Skye, are very much appreciated. I hope my team and I are able to welcome you back in the near future!

Venlig hilsen,

Melissa Oliveira
Managing Director

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Reviewed May 6, 2019

I stayed at Hotel Unique for work from Feb 23 -March 2. The hotel lobby is beautiful and the staff was very accommodating. The room was super clean and had an amazing view, I especially enjoyed the turn down service and tasty treat every evening. The staff goes above and beyond to make sure you enjoy your stay. Danilo was amazing! He even took the time to help me find a vendor that sold hand made leather sandals in Sao Paulo! Thank you, Danilo for your help! I will definitely stay here on my next visit.

Date of stay: February 2019
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
1  Thank chelsza
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa O, Gerente geral at Hotel Unique, responded to this reviewResponded May 20, 2019

Hi Chelsea!

Thank you for your stay with us! So rewarding to receive such kind comments, especially from a long stay guest! Your recognition of Danilo is very much appreciated!

We'll make sure that you enjoy extra treats during turndown service next time you're with us!

Hope to see you soon,

Melissa Oliveira - Managing Director & The Unique Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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