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ALTA
Amsterdam, The Netherlands

Not a real Hotel.

3.0 of 5 bubblesReviewed Sep 3, 2015via mobile
This place has a great location. Rooms are acceptable. The problem is the management. It's not a real hotel management. They don't have all services in a proper way. I would rather go for Golden Tulip , Marriot or other decent Chain , group hotels.
I was in fitness room. , it was dirty , no towels and all broken equipment around.
All in all. Don't stay here. There are better options in surrounding.

Date of stay: September 2015
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Transamérica G, Gerente at Transamerica Prime International Plaza, responded to this review
Responded Sep 16, 2015
Dear Sir,
We regret your impression. Our goal was to meet your best expectations during your stay.
We provide a restaurant, 24-hour room service, messenger, valet parking, laundry, business center, as well as a bar located on the 30th floor with panoramic view of Paulista Avenue and Jardins region. We usually do not receive complaints, but we will check what happened with the items you mentioned during your stay with us.
In relation to cleanliness, the equipment in our fitness center has been acquired recently. We also maintain a cleaning staff at the place. Nevertheless, they will receive further instructions and we will increase our frequency of supervision.
We hope to have the opportunity to welcome you again and that we can improve your impression regarding the quality of our services.

Customer Relationship - Transamérica Hospitality Group
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,037)
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Reviewed September 1, 2015

This hotel has especially good location in the city. It's right next to Avenida Paulista and close to many restaurants and shops. Hotel is not very spacious, though at least my room was quite large for one person. A slight disappointment was the quality of materials and finishings in the room, especially in the bathroom which was very old-fashioned and very small. Hotel is quite clean though.

Hotel has a restaurant/bar, gym, backyard with a swimming pool, and the Sky Bar with quite fachinating view above city. Equipment at the gym is not up-to-date, sun doesn't shine at backyard because of other high buildings (perhaps in mid-summer it's different) and the water in pool is far too cold at least for me. Nice extra is the sauna next to gym.

Breakfast is just ok - nothing fancy and the same stuff every morning. Fresh fruits, bread, scrambled eggs, salsicha, juice, coffee...

I had my room at 3rd floor with a view to the alley which wasn't nice. Waitress left my window open every morning after cleaning, hence someone could have come in via roof right next to my room! That ended after informing the front desk.

Room tip: Room at the 3rd level was a bit noisy. The upper you go the better view.
Date of stay: August 2015
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank MarkhamJulson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Transamérica G, Gerente at Transamerica Prime International Plaza, responded to this reviewResponded September 3, 2015

Dear Mrs.,

We are pleased to welcome you and to know that you enjoy our location and services. We are located in one of the main avenues in the city, where you can easily find plenty of entertainment options in the surrounding. This factor is considered a differential for many customers and we are happy to have met your needs.
Regarding our infrastructure, we are going through a retrofit process for replacement and improvement of some items.
Appreciate the compliments and hope you have other opportunities to be with us soon!

Relationship - Transamerica Hospitality Group

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 30, 2015

A great place to stay in Sao Paulo. Great location, great staff, great cleanliness. I stayed here on business for a week recently. I would recommend this hotel very strongly it is well located, very safe and very good value for money. All of the staff were very helpful and efficient. Many people often complain about Wi-Fi in Sao Paulo but the Wi-Fi here is very good. I will most definitely stay here again.

Date of stay: August 2015
Thank Ian A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Transamérica G, Gerente at Transamerica Prime International Plaza, responded to this reviewResponded August 31, 2015

Dear Mr.,

We are pleased to welcome you and to know that you enjoy our location and services. We are located in one of the main avenues in the city, where you can easily find plenty of entertainment options in the surrounding. This factor is considered a differential for many customers and we are happy to have met your needs.
Appreciate the compliments and hope you have other opportunities to be with us soon!

Relationship - Transamerica Hospitality Group

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 22, 2015

The room is amazing, everything you might need. I loved specially the red sofa. The bed is incredibly comfy, really nice and clean, good lightening in the toilet too. The localization is also really great.

Date of stay: July 2015
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
Thank pensummers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Transamérica G, Gerente at Transamerica Prime International Plaza, responded to this reviewResponded July 23, 2015

Dear Msr.,

We are pleased to welcome you and to know that you enjoy our location and services. We are located in one of the main avenues in the city, where you can easily find plenty of entertainment options in the surrounding. This factor is considered a differential for many customers and we are happy to have met your needs.
Appreciate the compliments and hope you have other opportunities to be with us soon!

Relationship - Transamerica Hospitality Group

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 16, 2015 via mobile

Great room good spot in Sao Paulo.Good varieties for breakfast .Unfortunately I stayed here only one night .Need to move because of my meeting was too far to travel every morning.So need to relocate for the meeting .

Date of stay: June 2015
Trip type: Travelled with friends
Thank PennyPRO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Transamérica G, Gerente at Transamerica Prime International Plaza, responded to this reviewResponded June 18, 2015

Dear Mrs,
We appreciate your comments and we are delighted to welcome you.
It is very important for us to have you join us and to know how much you value our services and location.
The various entertainment options in the surroundings add value to our stay.
We hope you return to stay with us and that we may have the opportunity to serve you better.
Always count on our team!

Relationship - Transamerica Hospitality Group

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 31, 2015 via mobile

The location is great, with lots of good restaurants around and the hotel is close to Avenida Paulista.
Unfortunately the management of the Hotel does not work, leaving guests waiting at check in or check out even hours to be attend .... terrible ..... It is very far from being an international hotel with a few stars ....

Date of stay: July 2014
Trip type: Travelled on business
Thank luisjun
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Transamérica G, Gerente at Transamerica Prime International Plaza, responded to this reviewResponded June 10, 2015

Dear Mr. Luis,

We are thankful for your comment, with compliments and comments, which will certainly contribute to our development. Our location and entertainment options nearby please the most of our customers, and we are happy to receive you.
With regard to our service, we regret the incident and will check what happened on the date of your stay, because it is consistent with the quality we cherish.
Our intention is to provide comfortable and practical stays and hope to have the opportunity to welcome you again to improve your impression


Relationship - Transamérica Hospitality Group

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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