Check in was fast and friendly. As I got to my room (1006) I noticed internet was not working either on my phone or tablet. I called the lobby and they tried to reset the password 3 times, connect, disconnect. Had to explain that it wasn't my device, since I had 2 different ones with different opperational systems. My devices worked fine in the lobby. After 3 hours of this Bruno, a very friendly and efficient staff, offered me to change rooms. I packed my bag and moved to room 810. I unpacked, internet was working fine and as I left the room and checked the door I noticed anyone could open it from the outside without a card! I went down to reception, got Bruno to help me, who couldn't believe it, he was very ashamed.
He asked me to get in and lock from the inside and still managed to open from the outside. I packed my bags again and sent to another room, where everything worked but there was no hair dryer, so I had to call maintenance after my shower.
Also, my first room was a better one, with a balcony and the rooms I was changed to were a bit more simple. Anyway, I understand the hotel was busy that day. Bruno was superb and really helpful.
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- Also Known As:
- Estanplaza International Hotel Sao Paulo
- Estanplaza International Sao Paulo, Brazil