Myself, my husband and our 3 children aged 10, 8 and 2 have just returned from a fortnight at the Marina Palace but I have to say what was in general terms an enjoyable holiday was wrecked as we were checking out at 3.30am in the morning by the hotel receptionist who threatened to call the police when I refused to pay a 400 Lev minibar bill on the grounds that I had already paid for our consumption once and that the minibars in our 2 rooms had only been filled once when we arrived at the hotel and not on a daily basis as they were claiming!!!!! . My advice to anybody staying there would be to exercise caution when using the minibar because although they do not refill it, they will try to charge you as if they have when you check out and threaten the police if you dispute the charges!!!!. They'll also try to insinuate that you have a drink problem but I would have had to have been permanently drunk to have run up a 400 lev minibar bill in 2 weeks and I only ever drink the occasional glass of wine with dinner!!!
Yes, I admit we did use it in both the rooms we had, my husband thought we were given the vodka and whisky gratis but I paid for our consumption at the end of our first week on realising that this had happened as we were holidaying on a very tight budget and the one thing I wanted to avoid was very large hotel bills, also as I've already said the minibars in our rooms were not refilled once during our stay so we couldn't have consumed their contents on a daily basis as they suggested!!!! It seems strange to me also that this problem arose at the end of our stay, when we were leaving in the middle of the night , with young children in order to catch a flight home and that they have a leaflet in the hotel rooms which says that complaints made after departure are not justified!!!!! My complaint arose at 3.30 in the morning when we were leaving, so I've contacted the holiday operator to complain because obviously after all this and being threatened with the police at 3.30am in the morning, I just wanted to get home!!!!
Other than this the holiday was ok though. Nessebar is a beautiful town or at least the old part is,( the new part is a bit of a dump!!!!) people stop you in the street and ask you to buy things but don't bother you if you just say no thank you. I'd avoid the Romantika restaurant there though it was very expensive and I had food poisoning after we'd eaten there!!!!! The hotel was clean if very functional but meals were a bit bland and as other people have said not very warm. They seem to cater for mainly German tastes but in fairness, I have to say that even with 3 very fussy children we managed to eat there on a regular basis and the food offered was perfectly edible, also nobody became ill after eating there!!!!.
The kids enjoyed the trip to the Aquapark in Sunny Beach ( Much better than the one in Nessebar!!!) and to the blue mountains at Sliven. but the pool on the roof was often too cold for them to spend much time in!!!! I was disappointed that the SPA services were not available and nobody seemed to know when they would be. Also there was a lot of conflicting information re times of meals and trips etc and the staff did not seem to be very well informed about things like this which caused confusion.
All in all although we enjoyed our trip apart from the debacle when we were checking out, I'd probably go back to Nessebar again but not to the Marina Palace. Also it is a myth that Bulgaria is a cheap place to visit. Not anymore, we found it to be quite expensive. Its no longer a place to go for a cheap holiday!!!!!
- Official Description (provided by the hotel):
- The four stars Sol Marina Palace hotel is located between the new and the old part of Nessebar, only a few steps away from the most preferred Bulgarian beaches and is among the best hotels of Nessebar. With its unique location and quality of services, Sol Marina Palace is a very good choice for relax, holiday and business events. Modern conference rooms for formal meetings, elegant restaurants and bars, comfortable rooms with stunning view will make your stay unforgettable. At the disposal of the guests are 123 double rooms, 1 single room and 4 apartments. Most of them have unique sea view and are equipped with satellite television, information system, cable Intrenet, mini-bar, individual safe, central air conditioning system and ventilation. There is an underground paid parking and Wi-fi in public areas like lobby, sky and day bars. ... more less
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- Also Known As:
- Marina Palace Nessebar
- Marina Palace Hotel Nessebar