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All reviewssky barrooftop poolinclusive barold townsunny beachb and bsun deckall inclusive optionall inclusive guestsbed and breakfastoverlooking the sealovely hotelparty boatkept spotlessly cleanhigh floorcouple of nightspool was cold
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Reviewed May 31, 2015 via mobile

We have just returned from our third stay at this hotel and have already booked our fourth. The hotel could not be in a better location. 5 minutes to the old town or 5 minutes to the new town. We stay bed and breakfast and the place is always spotlessly clean. We always ask for the same room and we love it when we are handed the key, even if this year it's in the form of a wristband.
The staff are very friendly and polite, always available.
The rooftop views are stunning and even on B&B you are free to use the pool bar station for drinks, at no cost.
We don't stay all inclusive because there are so many places to eat and drink at incredibly good value that we would feel tied down.
If you're looking for a lively hotel with kids clubs, bingo and elvis impersonators you need to look elsewhere but if you just want a great base for a relaxing holiday this hotel is perfect.
Of course all reviews are personal and everyone has an opinion. Mine is simple, if your looking to stay in Nessebar you can not do better than the Marina palace.
Can't wait until August and we are back again !

Stayed: May 2015, travelled as a couple
13  Thank tonylep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolMarinaPalace, Guest Relations Manager at Sol Marina Palace, responded to this reviewResponded July 8, 2015

Dear tonylep,

Thank you very much for finding the time to post such a wonderful review for our hotel.
The nice words you wrote about the cleanliness and the staff are very motivational for us.
And I am shure that the information that you left about the location and the jews would be very helpful for other people who also want to visit us.
As always, there will be nice room prepared for you and we are looking forward for your fourth visit to our hotel.

Best regards,
Zlatimir Krastev

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 12, 2014

Location great, a short stroll to the lovely town of Nessabar . We stayed 21st- 28th September, the hotel was not full an advantage in that we never had to wait for a table at dinner. Our room was clean and well equipped and had a balcony and a side view of the sea.There was a good selection of quality food at breakfast, lunch and dinner. The all inclusive option was wasted on us as we don't drink much and went out for full days most of the time. Nessabar has so many lovely cafés, bars and restaurants that all inclusive is not necessary. The pub at the hotel is the one area that is not up to standard, dark and dingy with no atmosphere, morning coffee and afternoon tea were poor on the couple of occasions that we visited. Staff were helpful and spoke good English. I would stay at the Sol Marina Palace again if I returned to Nessabar.

Room Tip: We requested a quiet room with a view and achieved both. Free wifi available in the foyer.
  • Stayed: September 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
9  Thank Denise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolMarinaPalace, Guest Relations Manager at Sol Marina Palace, responded to this reviewResponded July 8, 2015

Dear Denise B,

First I would like to thank you for reviewing Sol Marina Palace on tripadvisor.
I am am very happy to hear that you enjoyed a nice quiet and relaxing stay at our hotel.
And also we acknowledge your opinion on the irish pub. We have made improvements and we will be very happy if you decide to be our guest again.

Best regards,
Zlatimir Krastev

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Reviewed September 30, 2014

Whilst this is a lovely looking hotel, in a fabulous location, the standards at the Sol Marina Palace were very poor. The hotel on the surface looks immaculate, and indeed the rooms were cleaned daily, but the rest of the hotel was just plain dirty. Dining room toilets were not cleaned well and I watched one cubicle for a week, to see if a suspicious stain on the wall would be cleaned or not. Only when a conference was being held was it cleaned appropriately.
The outside terrace is lovely, and we ate out there as much as possible, however a family of kittens, whilst being very amusing, walked all over the tables, which were rarely cleaned. Again spilt coffee stains on the decking werent cleaned off in the entire fortnight.
The food, whilst plentiful was not good. We had fish fingers on offer twice throughout our stay. If you dont like Pork, you would starve. I will eat most things, but as our stay (which was at the end of the season ) got poorer day by day.
Staff, some were very good, but they need a crash course in customer service, and whilst I appreciate many Bulgarians are very serious in their demeanour, some were just plain rude. Youngsters working 14 hrs a day, sleeping in windowless rooms, does not make for happy staff. They were positively miserable by the end of our stay.
The rooftop pool was freezing, the drinks on offer were help yourself coffee, water beer. Often not replenished in a day .
This wasnt a cheap hotel, and certainly wasnt worth the money. However its location and views are the only good thing about it.

  • Stayed: September 2014, travelled with friends
    • Value
    • Rooms
    • Service
2  Thank mfor28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolMarinaPalace, General Manager at Sol Marina Palace, responded to this reviewResponded October 31, 2014

Dear mfor28,

I appreciate your feedback, so thank you very much for taking the time to let us know your experience in Sol Marina Palace.
I am sorry that we could not reach your expectations in regards to the standards of cleaning and dining!
On the other hand I am happy that you liked the location and views!

We really hope to have the opportunity to welcome you again at Sol Marina Palace!

Best regards,
Emilia Kostadinova
General Manager
Sol Marina Palace

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Reviewed September 29, 2014

Back again for the 2nd September in sucession, once again very happy with our stay, with very friendly service from the staff, nothing too much trouble for them and we found them most helpful, very clean spacious rooms with A/C, towels were changed daily, also liked the glass elevators. Visit the SKY BAR at top of hotel for beautiful sunset views over nessebar

Room Tip: Ask for a sea view on the top floor, superb views over Nessebar
  • Stayed: September 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank simon e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolMarinaPalace, General Manager at Sol Marina Palace, responded to this reviewResponded October 31, 2014

Dear simon e,

Thank you for choosing Sol Marina Palace for your holiday break for a second time!
It is good to know that again you enjoyed your stay with us. Thank you for the nice words about our staff and services. This makes us really happy!

Wish you all the best and really hope to see you next year for a third time!

Best regards,
Emilia Kostadinova
General Manager
Sol Marina Palace

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Reviewed September 28, 2014

Stayed at the Marina Palace from 15th to the 28th September 2014. First impressions of the hotel are very good. An impressive setting with the glass elevators in the foyer and nice clean surroundings. The hotel receptionists are all helpful and speak good english. The rooms are clean and as it is a 4 star hotel the rooms are cleaned every day and fresh towels are put into the room. All the rooms have air conditioning and free wi-fi is available in the foyer. The food in the hotel is edible but nothing startling and is served cooler than I liked but a microwave is available in the dining room to heat food if required. There are several bars in the hotels where you pay for drinks, the Sky Bar which is on the roof of the hotel and the Cocktail Bar which is on the ground floor. Compared to the UK the drink prices are reasonable.

For all inclusive guests there is the "Irish Bar" where you can get hot, cold, soft and alcoholic drinks. The bad points are that there is no entertainment in the hotel and all the music played is modern and heavy on the bass. The staff in the "Irish Bar" do not interface with the customers and there is absolutely no atmosphere in the bar.

Would I stay in the hotel again, YES without a doubt. The location is ideal and just a short walk from Old Nessebar and if you want to see Sunny Beach you can get a bus from Old Nessebar for a small amount (1.30Lev) and can visit other towns around the area.

  • Stayed: September 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank RobertSweeney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolMarinaPalace, General Manager at Sol Marina Palace, responded to this reviewResponded October 31, 2014

Dear RobertSweeney,

Thank you very much for your feedback, sharing your impressions of our hotel, service and staff.
I am happy that you found our location ideal as well as our staff friendly and helpful.
It is also great to hear that you will visit us again!

We wish you all the best and look forward to welcoming you again next summer

Kind regards,

Emilia Kostadinova
General Manager
Sol Marina Palace

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