This hotel is in a great location within walking distance of Nessebar old town and with lovely views out to sea. We requested a room with a shower and were given a suite which had both bath and a walk in shower, just a shame we did not have a sea view but it was very comfortable. Everywhere was very clean. The first 10 days of our holiday were excellent, the very hot weather helped,. The food was very good, large selection and food trays were replaced as soon as food ran out. There was always fresh bread rolls too. The last 4 days was different when the rolls were often stale and if dishes ran out they were only replaced after a long wait and with inferior food. Friends would tell us about 'the lovely fish' or the 'really good roast potatoes' but when we went in there was an empty tray and eventually they would bring out a Spanish omelette type dish. NO - we were not very late going in, about half way through the sitting. For the first 10 days there was a man in the lobby bar and, once you got his attention away from his mobile phone, he served you with a smile and if you asked for a vodka he would ask 'how much' . For the last 4 days he was replaced by a very surly girl who looked down her nose at you, poured your drink into a measuring cup and practically threw it at you. I asked if I could have a double measure, she said I could but she did not advise it as alcohol is not good for you !!. The girl in the pool bar was excellent, always had a smile and would chat even though she worked 16 hours a day, 7 days a week. The entertainment team were also very good, trying to keep everyone entertained but they did not push you to join in if you didn't want too
. Overall a good holiday and we would return but probably not so late in the season, just before we came home they took all the sunbeds and umbrellas off the beach and if the bars ran out of anything they were not restocking them in the later days. Only other thing we can fault them on was their attitude when the lift broke down, I walk using a wheeled walker and really struggle with stairs and the just said to use the panoramic lift, but that did not stop on the same level as reception, we could either go to the indoor swimming pool but walk down 8 steps to get the lift or go along the pool terrace and go down half a dozen steps, they did not offer to help, thankfully other holiday makers did help me up and down the steps until the lift was repaired.
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- Also Known As:
- Arsena Hotel Nessebar