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Siyana

Not a clean one.

Review of Rostov Hotel
2.0 of 5 bubblesReviewed Apr 23, 2024
The hotel has great location, that’s the only plus.
First of all the lady that checked us in had no clue how to create an invoice, that’s quite important for a business trip. After it took us 10-15 minutes to check (after some travelling that counts for more time taken from your life) we went to the rooms they had prepared for us. They were small and cozy, but..
The mattress was old and uneven, the mini bar was unplugged from electricity (a few months ago, judging by the smell inside) although there were two bottles of water and three old bottles of juice, so it’s not a big deal. The walls are thin, you could hear the phone notification ringing from the room next door, so “bye, privacy, my old friend”. The bathroom wasn’t really cleaned in quite some time, there was no “sanitized” sign, the shower was leaking, the towels smelled like they may have been washed.. once.. some time ago.. There was no hairdryer in the room, when we got one from the reception there was only one place in the room to plug it, next to the tv AND the refrigerator, which means you can choose the one you need most and use it (this includes charging your phone, laptop etc. ONE place to plug electronics in the DOUBLE room). The phone that could help you reach the reception desk, without going a few floors up and down wasn’t working either, but that’s like a free gym card included, isn’t it? I understand Pleven is not a huge city, but this place should stand up to the standards of a FOUR STAR HOTEL IN THE CITY CENTRE.
Date of stay: April 2024
Room Tip: Don’t recommend for more than one night, or even one if you have standards.
Trip type: Travelled on business
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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      Reviews (64)
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      1 - 6 of 64 reviews
      Reviewed September 22, 2022

      Receptionist was very good and friendly. Smiled all the time. The room is nice, overlooking the city, historical location. Fridge and ac included. Very nice lobby. Souvenir soap. The room is well maintained and up to standard. Great for business trips.

      Date of stay: August 2022
      Trip type: Travelled solo
      Thank Akoko22
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed January 24, 2022

      Good central location, panoramic views and I found the staff were decently helpful.
      But the poor soundproofing really made my stay worse. I stayed two nights. On the first night I was repeatedly woken up first by noise from next door and later from the hallway. The following night, I was delayed getting to sleep because of noise from the room above mine.

      Date of stay: January 2022
        • Value
        • Sleep Quality
        • Service
      Thank cr947
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed June 1, 2021

      The Rostov hotel is at top location in Pleven. But, for what price to stay at this hotel? The Service was at the lowest level I have ever seen. The room was not clean enough for 4-star hotel. Why the towels smell like cigarettes even when they were “deeply cleaned”? The breakfast was disgusting- how can you serve clients breakfast in a bag, which is been using for a garbage bag? Is the breakfast for 4-star hotel a banana, water and “kifla”? If you want to safe 35 EUR, please don’t go and don’t recommend that hotel anymore!!!

      Date of stay: June 2021
      Trip type: Travelled solo
      Thank kristiqnt2021
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed November 13, 2019

      Old hotel and very used. The bed wasn’t as comfortable as we expected. Towels smelt of cigarette smoke. Breakfast wasn’t overwhelming at all. :( Not many options, especially for vegetarians! Also WiFi was terrible- both speed and connection.
      Never back here !!!

      Date of stay: November 2019
      • Trip type: Travelled on business
        • Value
        • Sleep Quality
        • Service
      Thank Sabrina T
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed November 5, 2019 via mobile

      Very good accommodation! Perfect location! Excellent stuff! Good restaurant with delicious food and perfect service! Early served breakfast. Every time I stay to Pleven, I wont miss it! Good luck, folk's!

      Date of stay: November 2019
      Trip type: Travelled on business
      Thank 135kamen
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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