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Sylvia B
Dobrich Province, Bulgaria

Average

Review of Hotel Balkan
2.0 of 5 bubblesReviewed Jun 4, 2017via mobile
Renovated room with AC:
+/pros:
- renovated room is a decent one;
- non stop hot water;
- A/C: operating;
- DBL room with 2 single beds: beds very big (for 1.5 persons, almost double);
- city view from 10th floor (and all others), also Pleven Epopee visible from here;
- window could be opened (just partly - because of security reasons) allowing fresh air to enter;
- snow white and clean sheets and towels;
- enough lighter blankets, snow white again;
-wi-fi and digital tv programs, flat screen tv;
-plenty of park lots in front of the hotel and around it free of charge, also a paid one behind the hotel.
- nice hotel location: 10 min walk to centre, Medical University opposite the hotel;
- receptionists polite, nicely dressed.
- very close: a small supermarket, a vegetarian restaurant 'Hummus' and a pizza 'Napoli' serving great dishes and excellent service!
- bathtub (a metal one)- not bad;
- soap, hair shampoo, hair dryer, big towels;

-cons:
- old hotel
- when booking on the phone no one informed me there was a noisy restaurant on 14th floor, I visited the hotel on 25-26 May, the week of graduation of high school students and the two nights I stayed were awful after 21.00, loud music and basses, my whole room was vibrating, celebrations were on. As if the party was next door.
- many children groups visiting the non-renovated hotel rooms, screaming, fighting, jumping, no control over them, cause stress;
- very high price considering above facts.
- no fan in the bathroom, could not dry out;
- not very clean room, especially in the room corners;
- small hotel type refrigerator in the wardrobe below TV, compressor-free, do not rely much on it, not very cooling.
Date of stay: May 2017
Trip type: Travelled on business
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        Reviews (38)
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        7 - 12 of 38 reviews
        Reviewed July 23, 2016

        We stayed one night at this place and so far it’s been the worst experience we’ve had as travelers! However, being rated as a 3-star hotel, one would expect clean carpets in the room, good ventilation in the bathroom, no sewage water leaks from the toilet bowl, all lights to be in working order and most importantly – air conditioning, especially in the summer season. We had none of that and to top it up, there was a disgusting odor in the room. So, it was an overall horrific experience. Upon check out the next morning, the receptionist told us that the hotel in fact had air conditioned rooms but because we didn’t ask, they had given us an economy room. We were astonished by the cheeky remark! Apparently they have to train their staff in giving adequate customer service too.

        To sum it up: stay well clear of this pit hole of a hotel! It’s old, dirty, smelly and expensive for what it offers compared to other 3-star hotels and/or guest houses in Bulgaria!

        Date of stay: July 2016
        • Trip type: Travelled with family
          • Location
          • Rooms
          • Service
        Thank FelixRA84
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Reviewed May 23, 2016

        We have stayed at the Balkan several times and this time was a bit of a disappointment. We had a room on the 10th floor and there was some sort of disco music going on until 2am. Not a good night. It is not a bad hotel and we stay here for the location, but we have stayed at better hotels for less money.

        Date of stay: May 2016
        • Trip type: Travelled on business
          • Value
          • Rooms
          • Service
        Thank rocTheWest
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Reviewed May 17, 2015 via mobile

        We spent a nice weekend and slept on the 11th floor with great views towards the developing thunderstorm. The rooms were nice and hot water in a second. Easy access to the center by walking. Free WiFi anywhere.

        Date of stay: May 2015
        Trip type: Travelled with friends
        1  Thank Ogy_Kovachev
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Reviewed May 15, 2015

        If you are from some places west of Bulgaria you might not consider this a "very good" hotel but I rated it very good because it is better than average by the standards of this part of the world. It is the tallest hotel in the vicinity which makes it easy to find if you are walking around. It is the standard cement communist era building style so common in this part of the world. And in a way that is a charming part of the experience. The views from the upper floors are quite nice. The rooms are clean and in pretty good repair. Biggest bath towels we have seen in Eastern Europe. The included breakfast was fairly nice.

        Room tip: Ask for a room on the upper floors and on the west side for the best views.
        Date of stay: May 2015
        • Trip type: Travelled on business
          • Sleep Quality
          • Cleanliness
          • Service
        1  Thank rocTheWest
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Reviewed September 19, 2014

        The name fits: this hotel is Balkan all the way. Built in the style of the Communist era and could count as a period piece: pseudo-elegance gone a bit shabby with time. The staff are friendly, polite and helpful, speak some English. The room and bath were clean enough and everything was in reasonable working order. The hotel is quite conveniently located. I had breakfast, included in the room rate. On Saturday and Sunday it was adequate, but on Monday, my last day, the pickings were sparse indeed even though I came to breakfast fairly early. There is another large hotel in Pleven and if I ever come back, I might try that one. Wifi was available but rather poor.

        Date of stay: September 2014
        • Trip type: Travelled solo
          • Rooms
          • Cleanliness
          • Service
        4  Thank GenieL
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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