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Reviewed March 23, 2018

This is the perfect hotel for our family trip! Super helpful and friendly staff. Every member of our family really enjoyed our stay! The hotel design and facilities are marvelous. Thanks again for the generous upgrade.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank berryinsydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon K, General Manager at Alila Yangshuo, responded to this reviewResponded March 23, 2018

Dear Berryinsydney,

Thank you for sharing your experience in Alila Yangshuo.

We are delighted to learn that you and your family had an enjoyable stay in the hotel and appreciated the hotel's designs and facilities.

The primary goal of all of us at Alila is to provide our guests with the best possible services, and it is of course immensely gratifying to know when we have succeeded in meeting the expectations.

Looking forward to welcoming all of you back in the near future.

All success!

Yours sincerely,

Simon Kong
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 20, 2018 via mobile

Breathtaking view and idyllic! Great for getaway and enjoy a zen yet awesome holiday.
Chinese architecture of the hotel has a historic feel....adding the modern design and facilities makes it luxurious and comfortable at the same time.
Service is impeccable with a good atmosphere at the restaurant top.

Stayed: February 2018, travelled as a couple
Thank Sylvia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon K, General Manager at Alila Yangshuo, responded to this reviewResponded February 21, 2018

Dear Sylvia C,

Thank you for sharing your experience in Alila Yangshuo via Tripadvisor.

I was most delighted to learn that you are impressed with our hotel achitecture and that you have enjoyed the services during your stay with us. Nothing ever gives me greater pleasure than sharing encouraging comments such as yours with our staff.

We look forward to welcoming you and your loved on back to the beautiful Alila Yangsuo.

Happy Chinese New Year!

Yours sincerely,

Simon Kong
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 18, 2018 via mobile

The hotel that converted from old sugar factory given the flavor of some background story to the nice architecture of hotel. Very creative and artistic idea blend in with China tradition decoration. Friendly hotel staff with good service made me felt like a princess during my stay. This is definitely the place that I’ll come back with my family for the get away from the busy work schedule.

Stayed: February 2018, travelled solo
Thank KongL30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon K, General Manager at Alila Yangshuo, responded to this reviewResponded February 19, 2018

Dear Kong L,

Thank you for taking times to share your experience at Alila Yangshuo via TripAdvisor.

We are thrilled to learn that you have enjoyed your stay with us and is intended to share the experience with your family in the future.

We aim to offer our guests with the best possible services, and it is of course immensely gratifying to know when we have succeeded in meeting the expectation.

From all of us in Alila Yangshuo, we wish you and your family a very Happy Lunar New Year and look forward to welcoming you back with your family in the near future.

Your sincerely,

Simon Kong
General Manager

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Reviewed January 23, 2018 via mobile

There's no doubt that the complex is beautiful and unique, however we don't feel the service is adequate given the price. Perhaps because they have only been open since November, the staff and service seemed inexperienced, and we have encountered numerous minor issues from administration to dining. The hotel is wonderful in terms of infrastructure, however, overall the service could be improved. Maybe after some more time it'll work out.

Stayed: January 2018, travelled with family
1  Thank Candice C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon K, General Manager at Alila Yangshuo, responded to this reviewResponded January 24, 2018

Dear Candice C,

Thank you for sharing your review of your recent stay with us.

We are delighted to learn that you have enjoy the beauty of the resort but encountered some lacking with our services. Do rest assured that we are continuously extending various trainings to our team members, and as you have generously acknowledged, times will improve the familiarity and professionalism.

Once again, we thank you for taking the time sharing your stay experience, and we hope to seeing you and your loved one in the near future.

With best regards,

Simon Kong
General Manager
Alila Yangshuo

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Reviewed January 22, 2018 via mobile

We were just attracted by the photos of swimming pool of the hotel in their website. And it didn’t disappointed us! The interior there are super modern yet they keep the traditional Chinese’s architecture! U will just keep wowed by them! In hotel there are so many activities that you won’t get bored! We have nothing to complain and this was such an amazing experience for us!! Oh abc just a reminder! Don’t forget to visit the spa centre coz you will be surprised!!!

Stayed: January 2018, travelled with friends
Thank Kit Ping C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon K, General Manager at Alila Yangshuo, responded to this reviewResponded January 24, 2018

Dear Kit Ping C,

Thank you for this wonderful review of your recent stay at Alila Yangsuo.

It always make us proud to read how must your guests have enjoyed their stay and we will share this with every team members.

Alila Yangsuo looks forward to welcoming you and your loved one back soon!

With best regards,

Simon Kong
General Manager
Alila Yangshuo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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