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All reviews breakfast staff recommend this hotel great hotel restaurant staff hotel is clean stay there again comfortable room convenient location front desk staff staff was friendly fitness center excellent stay easy access business trip enjoyed my stay hgi lobby
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16 - 21 of 488 reviews
Reviewed July 22, 2018

No continental breakfast. Definitely not worth the money. Upon check-in staff was rude. The bathtub dripped all night and kept everyone awake. I was charged a higher rate than what was advertised online.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank cindyrpr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent L, General Manager at Hilton Garden Inn Birmingham / Lakeshore Drive, responded to this reviewResponded July 23, 2018

Thank you for taking the time to review the hotel. I will look into your comments and address the concerns mentioned.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 21, 2018

The Property was very clean and had excellent service from all staff. The property was very convenient to many restaurants
and shopping centers. The beds were very comfortable and
nice large 42 inch tv was perfect with premium coffee maker

Date of stay: July 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank clarence06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent L, General Manager at Hilton Garden Inn Birmingham / Lakeshore Drive, responded to this reviewResponded July 23, 2018

Thank you for taking the time to review the hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 20, 2018

Food service left a lot to be desired.

Dinner closed more than hour before posted time. Breakfast better than continental but not much. Wait was generally behind. Finding a clean table or having silverware avail was a problem during busy mornings.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank brianS6807SQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent L, General Manager at Hilton Garden Inn Birmingham / Lakeshore Drive, responded to this reviewResponded July 23, 2018

Thank you for the review. We will review everything with the food and beverage deparment and find better ways to serve our guest moving forward.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 17, 2018

The A/C was not working and the staff went above and beyond to make good on our stay. The front desk tried everything he knew to resolve the issue and in the end pro-rated our stay. I definitely recommend starting at this Hilton Garden Inn.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Otis618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent L, General Manager at Hilton Garden Inn Birmingham / Lakeshore Drive, responded to this reviewResponded July 19, 2018

I am sorry to read your stay wasn't perfect, but happy to hear the staff on property did everything within their power to make it right - and when they couldn't make it perfect, adjusted your rate.

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Reviewed June 29, 2018

We were on a 30-day road trip thru parts of the US and stopped here over night on our way to Nashville. Great place to stop, staff was great, hotel was clean, and the location was very good. Several great restaurants in the area

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Edward Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent L, General Manager at Hilton Garden Inn Birmingham / Lakeshore Drive, responded to this reviewResponded July 5, 2018

Thank you for taking the time to review our hotel. We love reading about great stays and how our team made it a great stay. Hope to see you again on your next road trip.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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