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“Excellent hotel but beware of the salemen selling the Spa treatments”
Review of Horas Spa

Horas Spa
Ranked #9 of 19 things to do in Nabq Bay
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Owner description: Horas is a luxury spa based, which is based inside Royal Albatros Moderna hotel.
Reviewed 9 September 2015

Visited this hotel in March and then again for two weeks in August, it's a fab hotel and I have already booked my November break there.
Can always find some food to eat, staff are helpful and hotel is cleaned to a high standard.
The Spa salemen are very pushy and Abdo tracked my husband and I down and pestered us terribly with a very hard sell, we ended up paying for a pedicure each, a haircut for my husband along with a face shave and we paid for eyebrow tint for me, Abdo assured me that it would be a blond tint to blend in with my blond hair.
We arrived for our 6pm appointment and we were sat around waiting for over an hour but of course we had already paid for the treatment and couldn't leave, we had our pedicures and my husband had his face shaved, they then gave me thick black eyebrows and I expressed my anger, the lady working there was shocked by look of these horrific black brows against my fair skin and hair, my husband asked for his haircut and was refused as it wasn't on the order, we had certainly negotiated this with Abdo at the point of sale, we complained to the manager but he still wanted more money to cut hubbys hair and fix my eyebrows.
We then had to go to the chemist outside the hotel and buy a home hair colouring kit and dye my naturally blonde hair dark brown, the next day I saw Abdo and he tried to sell us a massage, I told him in no uncertain terms what I thought of him. The salesmen are way too pushy and the workers in the salon are not skilled in their field, it really dampened our holiday as the rest of the hotel is great

2  Thank Suelinton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 August 2015

I just loved this spa, all of us in our party just kept going back. We had a series of massage, facial and pedicures. The staff are absolutely experts. The pedicures were out of this world. We also received a free return with some of the treatments and enjoyed top up pedicures on the day of departure. Thank you to all the staff xx

Thank JanFarrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2015

Loved he chocolate massage from here!
Cost me £30 and was well worth the money!!
Defo recommend this to everyone.
They cater to your every need - I advised them
I was pregnant and they were so good!!

Also got a pedicure but wasn't that great!!

Thank 258lailaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2015 via mobile

We did the spa booked 12 massages over 4 U.S., the first one we went to they didn't give us half the stuff we were supposed too after questioning it we got it but had to come back the next day

Second time was fine and lovely our third one was supposed to be chocolate oil massage (no chocolate oil to be seen anywhere) and when questioned with reception they make any excuse they can - the woman who wears the head scarf is awful and has a major chip on her shoulder

Then went to the beauty salon for manicure and pedicure, pedicure was lovely manicure was not so good to the point they re did our nails and even then wasn't any better, wouldn't recommend manicure

2  Thank katalia6117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 8 May 2015

great facial and massage bit disappointed we could not use the adam & eve room was in the process of being refurbished but we still enjoyed it

1  Thank james b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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