Booked 2 massages each for myself and my wife paid £40 each per session. First one was brilliant, professional medical massage and spa treatment booked a 45 min massage but probably got an hour plus spa time fantastic.
Went back for our second session and the receptionist lady (who was actually really rude) told us she had no record of us booking a second visit even though my wife had watched her write it in her book! Eventually we got our massages but one of the masseuses was clearly not actually trained as it was far inferior to the first session and my wife's masseuse talked to mine literally the whole time and constantly stopped to explain things to him. Didn't receive facial treatment at all and spa 'experience' consisted of taking us to the sauna putting us in and forgetting about us completely! We had to eventually request some Jacuzzi time which we were grudgingly given - water was stone cold. Very, very poor It was a Sunday and they were clearly understaffed but that shouldn't be our problem.
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