You see the pictures on booking.com......you find the most beautiful setting then you come across the hotel with the least service anywhere !!!! The place is like a ghost town!! No one to be seen most of the time.....few staff and no other guests.
The room overlooks the sea.....stunning views....however a huge room furnished with just a bed....unusable sun loungers on balcony.....and luckily two fairly comfy chairs too!
The bathroom has seen better days....rusty spots where things have fallen off the wall....trickling water ,and a shower head that aims out of the cubicle spraying everywhere except your body!! Next to no toiletries and only half a toilet roll.(don't have upset tummy!! )
Rooms only cleaned every other day.....unusual for this part of the world.
There is no atmosphere at all.....the whole place is quite eerie and gives you an uncomfortable feeling.
The restaurant which has the most amazing setting serves really poor food.....the only time on our whole trip that I was ill ,,,?? All the staff are lolling about..pretty disinterested in their clients. At lunch time it is quite bussy with people off the beach ....but totally deserted in the evenings which leaves you to believe that all guests if any are sourcing their food elsewhere!!
To top it all today we leave....hurrah.....it is tipping down with rain....but reception do not even have an umbrella to offer!!
This hotel has great potential....but lack management ......we would never recommend it .

I went and stayed at Haad Son Resort.
My room was way up in the resort.
One of the small Bungalows.
Quiet and Clean for the money.
Steep stairs to go up...Must be hard if you had one too many drink :)
Spend most of my bungalow time on the small terrasse.
Just a nice retreat to rest.

This is a beautiful property with scenic view along the coast where the resort is situated, gives a much needed break to the party scene @ koh phan gan, but the service is below average and only obligatory.

Pros:
Great Views
Good Restaurant
Resort is beautiful
Beach just off the resort
Transfers to full moon party provided.

Cons:
Almost no service provided!
No intercoms, if light goes out in the middle of the night you may have to walk all the way to the reception where a guy will be sleeping inside a locked door! I mean comeon!
Towels changed every two days! You are a beach resort guys!!
Breakfast was cold