Most of the staff on reception couldn't speak English. We had booked the hotel in November, for a trip in April- and specifically requested twin beds. After travelling for 25hrs, we were told that they didn't have the room with twin beds available until the next night. The manager was extremely rude saying that there was nothing that they could do about it- even though, some of the bungalows with twin beds were available. They refused to upgrade us, even though it was their mistake. Totally unhelpful and unfriendly.
The rooms were clean, and perfect size with a nice bathroom. Cleaned everyday but lovely cleaning staff. The pool was great and right on the beach. Great location, pool and rooms- shame about the unfriendly reception staff.
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- Also Known As:
- Erawan Palms Hotel Ko Phi Phi Don
- Erawan Palms Krabi