We had a thorough research on which hotel to stay on phi phi island and chanced upon this one. We booked the hotel for 3 days, regardless of the comments that are frightening to our eyes like the rooms being not up to par, toilets being dirty and staff being rude.
The hotel, like every other ones on the island send their bell staff to pick the guests up at the ferry pier. It was an appreciated, warm and welcoming touch esp after a long almost 2 hours ferry ride. The bell staff were extremely friendly and NOTHING like what previous complaints had said of. Of course, a few baht tips wouldn't hurt considering the fact that the guy had literally pushed the heavy trolley filled with your bags from the other end of the island to the port. We were greeted with a small glass of refreshing fruit juices while waiting for the reception staff to check us in. The lady cut to the chase with whatever the charges were and that we had to pay 1000baht deposit for our keys. She left after that without saying a word and left us wondering what we were suppose to do next and left a key on our table that we were seated at. It was the bell boy that brought us in to our bungalow. I'm guessing lots of mis-communications between guests n reception staff would not have caused the hotel a bad name if their English was half as good as their bell staff and waiters at their carpe diem cafe. I've been a hotelier myself and as the saying goes, the receptionists are the face of the organization(hotel) that they represent. Lets move on to the room, it was all clean and renovated, we stayed in the luxury deluxe villa which was a bungalow near the swimming pool without the sea view so don't expect to see any sceneries from your rooms. The bed was so comfortable and so were the pillows. It was nothing like the pictures Ive seen from other travelers so I'm guessing they renovated the rooms. The bathrooms though really could use some lighting(as we were literally showering in the dark) and some tiles would've added a cleaner touch instead of just concrete slabs. We requested for an extra bed from the moment we booked the hotel from 3 months earlier. However the bed only arrived after we went to the reception for the 4th time to ask for it. Overall, the rooms were spacious and very clean and comfortable.
There was a massage cabana within a distance from the pool, where you can literally get a massage by the beach with the full view of the mountains and the deep blue sea. Impressed by the view, we opted for a 400 baht massage. The moment i lied down to relax and enjoy the moment, the ladies who were massaging us WOULD NOT STOP talking to each other to a point it was too loud to bear. We couldn't sleep, not to mention even enjoy the massage because half an hour later, followed another hotel staff who came by and they started exchanging words or rather shouting at each other. When I asked the lady if they could bring their volume down, she was offended n replied that they need to order water so they have to talk. So they ordered water for 1 whole hour as we gave up on enjoying our massage and frankly speaking, that was the most horrible massage experience I've had in thailand and i have always loved thai massages. We did not let that ruin our holiday nevertheless, but please take this as a warning before you decide to go there.
Moving that aside, it was a pleasant stay and carpe diem was definately a gem to chill your afternoon listening to bob marley, sipping on our fav carpe diem cocktail. The view of the clear blue waters and mountains are breathtakingly beautiful from outside of the hotel. All the hotel needed was to improve their receptionist staff on their english as it does come across as rude to us when they ask us certain things such as hairdryers, towels and such. I think the in and out system for pool towels is reasonable as guests who arent responsible for the stuff they use should be charged. There are several convenient stores beside the hotel which sells things from snacks, lotions, shower gels, etc so it was very convenient. The hotel is located within a walkable distance from the nightlife yet far enough to get a good night sleep in peace. All and all it was an unforgettable experience esp with my friends and we loved the island as much as we loved the hotel. Hope the hotel could take this comment as something constructive esp in areas they could improve on.
Note: Overall the hotel isn't anything fancy but comfortable and safe for any travelers ready to explore the nightlife and beautiful view of the sea on phi phi island. None of the villas have a direct seaview. If you are expecting a 5star service and luxury, looking for a peace and quiet time there are other options on the other side of the island where the waters are clearer and away from nightlife. But this one is just right for us as we wanted beautiful scenes and nightlife within a walk away.
- Official Description (provided by the hotel):
- Phi Phi Villa Resort is a Thai Boutique style resort located on the beautiful island of Koh Phi Phi. The Resort has its own white sandy beach with magnificent views of the Andaman sea and the famous Phi Phi Lay Island. The 62 Rooms, Bungalows and Villas are set in lush tropical gardens. The facilities include a Spa, Gym, Cafe and the largest private swimming pool in the Ton Sai Bay area. Officially 2 star but looks like 4 star, especially the new rooms. ... more less
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- Also Known As:
- Phi Phi Villa Hotel Ko Phi Phi Don
- Phi Ko Don