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“Shabby Chic”

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Ye Olde Smokehouse Fraser’s Hill
Ranked #2 of 6 Bukit Fraser B&B and Inns
Reviewed 14 March 2017

The best way to describe our experience was "shabby chic", but unfortunately the "shabby" has been allowed to overtake the "chic"! Attempts have clearly been made to maintain the hotel, but it would benefit from some more attention in some areas.

We found all the staff very pleasant, and they responded positively to attempts to engage them in conversation, relaxing noticeably and smiling a lot more. They undoubtedly try hard to provide a good service, but would benefit from some customer service training, especially at meal delivery. Our first eating experience was with an Afternoon Tea on arrival. The Cream Tea was fine, but an accompanying egg and tomato sandwich arrived toasted and with french fries, so training is required in the correct way of preparing and serving Afternoon Tea style sandwiches! Dinner was good, competently cooked Lamb Shank. It took a little too long to deliver our chosen bottle of wine, but it arrived at the correct temperature and had clearly been correctly stored. The wine list contains a good selection of whites and reds, and is reasonably priced. House wines (we didn't try them), are about RM120, and the most expensive on the list about RM500. Breakfast served on the patio was also fine - good press coffee, freshly squeezed orange juice, toast and croissants. The "Full English"breakfast suffers from the use of beef bacon and a chicken sausage, but that is expected in many if not all Malaysian hotels. The service during breakfast was lacking in anticipation of our needs - additional milk with a second coffee, for example. Entertainment during breakfast was provided by the antics of a tree squirrel and three kittens, which combined with the amazing views and lovely temperature made up for any human failings!

Now the hotel itself. Other reviewers have been critical of the poor upkeep and shabby condition of some areas of the hotel. Without doubt attention is required in some areas, but there is a certain charm in the shabby chic approach. This does not purport to be a modern four star hotel, and its overall ambience fits in well with the "Old Colonial Hill Station" feel. Over modernising would ruin the effect, but improvements could certainly be made - poor plastering, carpentry and painting in places all need to be addressed, but could all be fixed by professional contractors very quickly. The Old Smokehouse in the Cameron Highlands achieves this rather better, as it does with service.

We stayed in Newhaven suite, which was fine - spacious and clean, and being at the rear of the hotel, quiet. Rooms overlooking the road may suffer from the occasional noise of an unsilenced two stroke motor bike passing by. Having said that, we had a look at Charlotte and Victoria Suites, both of which overlook the road, and these would be our choice in future - Charlotte in particular is brightly decorated and furnished in an English chintz style, welcoming, and seems to have been well maintained.

In summary - would we stay again? Definitely, and we would recommend it to friends, with some expectation-tempering comments. If you go, don't expect a modern sterile hotel - accept there are shortfalls, but these are more than compensated for by the stunning views and green surroundings, the birdsong, and the cool temperatures!

Room Tip: Rooms at the rear may be quieter, but as there is hardly any road traffic, I'd recommend either...
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  • Stayed: March 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10 - 16 of 182 reviews

Reviewed 2 March 2017 via mobile

Had one night stay in this hotel as had arranged a bird watching tour with local ornithologist. On arrival the outside looked very pleasant. That changed the minute we waved through the door. The hotel is very dated and looks as though nothing has been touched for years. The staff try hard but mostly hadn't a clue. Service was very slow, the hotel was very cold. The fire was only lit once we had eaten our evening meal. We were the only ones staying in the hotel and e only ones eating in the restaurant so there was absolutely no atmosphere. Our bedroom was not fit for purpose. It was impossible to close the windows due to the rotting and filthy frames. The bed was damp and smelled of mildew. It was so cold in the room despite a portable heater that we had to sleep in our clothes. It is such a petty that this hotel has been let to go to rack and ruin as the location and surrounding are is stunning.

Stayed: February 2017, travelled as a couple
Thank JuF-BG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2017 via mobile

I come here to enjoying the tea with my husband. We order cream tea with scones and taste good.
I like the place design it's homey so really relaxing, maybe because when we come there's not many people.
The hot tea in a cold weather with the old song music they playing and the beautiful view outside for me is really weekend getaway to relax from all city crowd.
This restaurant also have a hotel to stay in upstairs.

Stayed: February 2017, travelled as a couple
Thank s_febry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2017 via mobile

We arrived at smoke house at 12 noon, and asked to check in early a bit. Since the room is empty. But the way they greet us like' what r u doin here? Its not 2pm yet'' and then we said, the room is empty but the receptionist lady lied to us and said the room is vacant. And then we had lunch there, cost about 300++rm for 2, The service is very slow, Took 1/2 hour for appetizer which is only fries garlic bread. The taste is reasonable for main course which is lamb rack and chicken pie. We sat there and now the guy coming to us and said ' u can check in now, because its 2 o'clock! And i dont see anybody check out from our suite! Wtf.. is it too much to asked to check in early?! I must say the way they welcome u is very unfriendly, except the older indian lady which is nice and polite.
Enter the room, yes its spacious but very unpleasant smell, dusty and damp smell, lay down on the bed, same smell, old and damp! The room is nice but need TLC! That 3 bangladesh guy need to send back them to charm school and very slow services! And they are bloody arrogant (especially the short and fat one).
The good part is beautiful scenery, nice breakfast in the morning accompanied my friendly bird asked for food, very beautiful bird and they are singing.. this is what i like the most about this place..
Unfortunately..Overall i think they just need to change their management and hired qualified people to do the customer services..

Stayed: January 2017, travelled with friends
4  Thank shah846
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2017 via mobile

This was our 2nd visit to Frasers Hill n especially to Ye Olde Smokehouse...Just love this place n staff here is amazing..It's not an easy place to manage n fulfill your needs but they try to do their best with a Smile..Mr Suzilan, Manager n his team is all out to take care of you at any hour..The weather was awesome with rains..Food made by Chef Tuntun is connoisseurs delight..A must visit n stay here only..

Stayed: January 2017, travelled as a couple
Thank nomadsk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2017

Nice and really cozy. I wished I have a cup of hot coco with marshmallow type of place. Being in a all year summer country like Malaysia, this place got a "Downton Abbey-ish" feel.
Love all the staffs member there who are able to tolerate with my twin toddlers.
But too bad they are not really a "toddler friendly" place as they have many nice antiques pieces around and no TV in the room or strong internet to stream Disney Channel to distract them from wanting to touch all these nice looking display.
Tyler and Zephyr amazed and their eyes sparks when they finally found a TV at the public living area.. But they were sad as the channel does not have any kids channel. And they start wanting to wonder around looking for
things to play.
I must say their scone and chicken nugget are really awesome. Can't forget the taste of their warm and nice scones. And they serve freshly squeezed Orange Juice in the morning.
The room are a bit worn out. But then again, people who visited the house must understand that it is not easy to maintain the originality of a closed to 150yrs old house.
No regrets, love the place, the staffs and the surrounding.

Room Tip: Tea Set is a Must to try and also their Almond Cookies.
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  • Stayed: January 2017, travelled with family
    • Value
    • Location
    • Service
2  Thank fatkittydiary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2016 via mobile

one day drive to Fraser hill.....stop by smokehouse for a break....the tea was good but the scone is so so....order brownies and it's the worst that I ever have ate......nice ambience, close to nature.. especially with the long tail birds chipping around the tree.....

Stayed: December 2016, travelled as a couple
Thank A. R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ye Olde Smokehouse Fraser’s Hill

Address: Jalan Jeriau, Bukit Fraser 49000, Malaysia
Region: Malaysia > Pahang > Raub District > Bukit Fraser
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #2 of 6 B&Bs / Inns in Bukit Fraser
Price Range: $84 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ye Olde Smokehouse Fraser’s Hill 3*
Number of rooms: 16
Official Description (provided by the hotel):
Ye Olde Smokehouse invites you to experience the charm of English countryside and its architecture that will make your stay at the Hill Resort truly memorable. Stay in one of our well appointed rooms/suites furnished with four poster bed, English furniture and antiques. Enjoy the cool climate and tranquility of Fraser's Hill by indulging in our afternoon cream tea with homemade scones, strawberry jam and a pot of tea. In the evening, head to the bar where a real log wood fireplace awaits you. Have a drink and dine in one of the Hill's finest English restaurants. ... more   less 
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Also Known As:
The Smokehouse Hotel And Restaurant
Smokehouse Hotel Bukit Fraser

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