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“Restaurant- looking for atmosphere and a good salad”

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Ye Olde Smokehouse Fraser’s Hill
Ranked #2 of 6 Bukit Fraser B&B and Inns
Reviewed 26 June 2017

My son is living abroad and suggested this place. "Mom you will love the British Charm". The gardens are lovely, the place was indeed charming. The staff made us feel special. You are greeted by the host at the desk. You order from the parlor, have a drink and socialize. Then enter the dining room-so much to look at and enjoy. I was dying for some great vegetables. My husband and I enjoyed the green salad- so fresh. I had the poached salmon and he ate Beef Wellington. We loved the place so much we returned the next night.

Stayed: June 2017, travelled with family
2  Thank Ruth N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 15 of 188 reviews

Reviewed 14 June 2017

The western dishes are recommended by Local people, and located on the way to famous waterfall. The facade and interior are fantastically tradittional. The Coffee are bit high cost but beef stake is reasonable price is indicated. We never tried but if had chance we 'd like to enjoy it!

  • Stayed: June 2017, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank ta-chan2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2017 via mobile

Employees very friendly and helpful, especially manager, Mr. Lee. Food was excellent. Very quaint and relaxed, nice atmosphere. No tv or fridge in room. Lots of birds and wildlife to watch. Room and food not cheap.

Stayed: June 2017, travelled as a couple
1  Thank Craig N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2017

This was a spur of a moment decision. The trip was on the 19 May to 21 May.

Have been to this hotel couples of time however this time it was the spur of the moment thing. Tried calling the hotel to check the availability of room and make the reservation but could not get in contact with the hotel so my partner and I decided to take a risk and drive up. Anyway, my partner needed to be in Kuala Kubu Baru, a town at the foothill of the range, for some last minute work commitment.

When we arrived at the hotel, we found out that there were couples of suites available. Since every suites here were different, we asked to be shown the suites before we decided which one to choose. On our previous visits we have stayed in Alexander, Russel and Scott suites. All of these room were facing the back of the property overlooking the hills and the first 2 were in the main building while Scott was in an annexe at the back of the main building. Scott is an Executive Suite, recently tenovated. This time we were shown to the New Haven suites that faces the back of the property and Charlotte Suites, the so call honeymoon suite, that faces the front of the property overlooking the breakfast terrace. We decided on Charlotte as the suite was brighter due to its location and it was equiped with a rather big and airy bathroom completes with a 2 person jacuzzi. Worth mentioning that there were also some standard rooms available on a separate building to the side of the main building.

Check-in was done in the small lobby where you were required to prepay for your entire stay. All incidental charges, like drinks and foods were to be settled when you check out. They did not ask for any deposit for that purpose.

The suites comes with a king 4 poster bed, a sofa and 2 small chairs and a coffee table that was arranged at the foot of the bed and a separate breakfast nook overlooking the garden. From the bedroom, you walk into the dressing room and through a door to the big bathroom with the above mentioned jacuzzi. A sharp contrast from other suites in the main building, Charlotte Suites looks like it was recently renovated. As is norm of this place, there were no tv or phone in the room. Wi-fi was available but the connection was not good. Mobile reception was also iffy. This, according to the staff, had been a problem of late hence the reason I could not get them on the phone to make my reservation.

To enjoy your stay at this place, first do not expect a 5 star service. Learn to accept that there were nothing much to do. This is a place for relaxation. If you manage to do that, you will enjoy this place with all its idiosyncrasies from the rumbling plumbing to the creaking of floorboards and mildewy books and magazines in the Library and the TV Room. The staff are friendly and since we were returning guest, we were treated more like a friend. The head housekeeper, an Indian lady who works here for more than 20 years, was always happy to welcome us back to her place.

The suite came with free English Breakfast and Good Night Tea. Breakfast is served on the outdoor terrace. Good Night Tea can be taken anywhere you like, in the Bar, the Lounge, the TV room or in your Suites. There was no kettle in the room but they gave you a thermos of hot water. Bring your own tea/coffee if you feel like making your own drink.

We have been staying here everytime we were in the area. We loved the area for the slow pace of life of a small town and we love this place for its history, its staff and its character. The hotel never advertised itself as an upscale star rated property so don't expect a service like that provided by big chain hotels. If you can accept that you will fall in love with this place as we did. Would we return? Of course, at the spur of the moment.

Room Tip: Stay at one of the 2 Honeymoon Suites even though you were not on honeymoon.
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  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Adli Izham A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2017

This is a quaint old place, with an amazing location, but it needs some care and attention to bring it up to the highest standard. It reminded us of a country hotel in the English lake district - from about 50 years ago! But the views are amazing, breakfast or evening drinks on the terrace not to be missed, and the staff are willing and friendly if not exactly polished. We came away saying we would definitely go there again!

  • Stayed: April 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank L5952TKthomasd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2017

Overall what can i described on our one night stay here is "it's not that bad". Despite a lot of negative comment, there's something that can be accepted. Especially the weather. it such a lovely on that day because its quite cold in the morning and its so cozy. the staff quite friendly and helpful.

Parking: Upon arrival, we a bit disappointed with the parking location. Its quite limited space and you have no choice to park your car away from the hotel if the parking in front of the hotel is fully occupied.

Check in: The check in was smooth and we were served with welcome drink.

Room: We stayed in Ashley Executive Suit. its a lovely view from our front window but not at the back. because the back view is jungle view and there is some rubbish area that management should take into it. the room was spacious and come together with sofa, fire place (which is unfortunately only for display) and breakfast table.

Bathroom: Its quite large with bath tub and 2 separate basin. unfortunately, the water stagnant on the floor its annoyed us.

Afternoon tea: only the scone is tasty and the others such the brownies and cake is ordinary. nothing special compare to the price.

Dinner: we didn't choose the set for 2 because its overprice. beside, we try ala carte. the taste of the meal just nice but the dessert is wonderful. we chose Alaska Bombe (i forgot the name). what interesting of this dish is the presentation. but, it take too long for them to served the meal. we think that they lack of staff because the staff have to work for the whole area there is no specific staff at certain area. maybe they lack of chef as well. it took 10 minutes to served us warm water and plain bread. the dishes on the dining area also no one clean it up as we passed by the next morning at dining place, the dishes is still there.

Breakfast: Not much choice as they served only English breakfast set and you can select the type of the egg only.

Overall, Its bot that bad. the view from this hotel was everything. there a room for improvement to make this hotel better. management should hire more staff.

Room Tip: Ashley executive room is better than Scott executive room
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  • Stayed: March 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Zylang2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2017

The best way to describe our experience was "shabby chic", but unfortunately the "shabby" has been allowed to overtake the "chic"! Attempts have clearly been made to maintain the hotel, but it would benefit from some more attention in some areas.

We found all the staff very pleasant, and they responded positively to attempts to engage them in conversation, relaxing noticeably and smiling a lot more. They undoubtedly try hard to provide a good service, but would benefit from some customer service training, especially at meal delivery. Our first eating experience was with an Afternoon Tea on arrival. The Cream Tea was fine, but an accompanying egg and tomato sandwich arrived toasted and with french fries, so training is required in the correct way of preparing and serving Afternoon Tea style sandwiches! Dinner was good, competently cooked Lamb Shank. It took a little too long to deliver our chosen bottle of wine, but it arrived at the correct temperature and had clearly been correctly stored. The wine list contains a good selection of whites and reds, and is reasonably priced. House wines (we didn't try them), are about RM120, and the most expensive on the list about RM500. Breakfast served on the patio was also fine - good press coffee, freshly squeezed orange juice, toast and croissants. The "Full English"breakfast suffers from the use of beef bacon and a chicken sausage, but that is expected in many if not all Malaysian hotels. The service during breakfast was lacking in anticipation of our needs - additional milk with a second coffee, for example. Entertainment during breakfast was provided by the antics of a tree squirrel and three kittens, which combined with the amazing views and lovely temperature made up for any human failings!

Now the hotel itself. Other reviewers have been critical of the poor upkeep and shabby condition of some areas of the hotel. Without doubt attention is required in some areas, but there is a certain charm in the shabby chic approach. This does not purport to be a modern four star hotel, and its overall ambience fits in well with the "Old Colonial Hill Station" feel. Over modernising would ruin the effect, but improvements could certainly be made - poor plastering, carpentry and painting in places all need to be addressed, but could all be fixed by professional contractors very quickly. The Old Smokehouse in the Cameron Highlands achieves this rather better, as it does with service.

We stayed in Newhaven suite, which was fine - spacious and clean, and being at the rear of the hotel, quiet. Rooms overlooking the road may suffer from the occasional noise of an unsilenced two stroke motor bike passing by. Having said that, we had a look at Charlotte and Victoria Suites, both of which overlook the road, and these would be our choice in future - Charlotte in particular is brightly decorated and furnished in an English chintz style, welcoming, and seems to have been well maintained.

In summary - would we stay again? Definitely, and we would recommend it to friends, with some expectation-tempering comments. If you go, don't expect a modern sterile hotel - accept there are shortfalls, but these are more than compensated for by the stunning views and green surroundings, the birdsong, and the cool temperatures!

Room Tip: Rooms at the rear may be quieter, but as there is hardly any road traffic, I'd recommend either...
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  • Stayed: March 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ye Olde Smokehouse Fraser’s Hill

Address: Jalan Jeriau, Bukit Fraser 49000, Malaysia
Region: Malaysia > Pahang > Raub District > Bukit Fraser
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #2 of 6 B&Bs / Inns in Bukit Fraser
Price Range: $88 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ye Olde Smokehouse Fraser’s Hill 3*
Number of rooms: 16
Official Description (provided by the hotel):
Ye Olde Smokehouse invites you to experience the charm of English countryside and its architecture that will make your stay at the Hill Resort truly memorable. Stay in one of our well appointed rooms/suites furnished with four poster bed, English furniture and antiques. Enjoy the cool climate and tranquility of Fraser's Hill by indulging in our afternoon cream tea with homemade scones, strawberry jam and a pot of tea. In the evening, head to the bar where a real log wood fireplace awaits you. Have a drink and dine in one of the Hill's finest English restaurants. ... more   less 
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Also Known As:
The Smokehouse Hotel And Restaurant
Smokehouse Hotel Bukit Fraser

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