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Reviewed April 3, 2018

I was really looking forward to staying here but was quite disappointed. We were shown to our room with a king size bed which I asked no less than three times if it was a king bed. Of course, it wasn’t and had to go all the back to reception and find a new room. While doing this a bus or two of Chinese tourists pulled in and I had to interrupt 500 people to find a room with what I had requested and had been promised. Finally got to the room and it wasn’t fully cleaned – the staff were still in the room – (6pm) and they finished up after 15 or 20 minutes. Unfortunately, they missed the mold around the tub and the ants on the floor. We had dinner and breakfast included but no one told us what to do or where to go. I tried going to each restaurant, but they weren’t open until 7 pm – so couldn’t figure out what to do for dinner with my family of 6. Finally, a bartender helped us and told us that the Moroccan rest was closed and we could sit anywhere and order from Moroccan, Asian, Italian or international menus – That took 45 minutes. While I was dealing with that, my children wanted to go to the pool which is unheated – it was close to freezing temperature – a real shock to the kids – couldn’t use that despite it being large and nice looking.
We went to the Italian restaurant and all received 4 menus – finally chose and then it took several hours for us to have dinner because dishes were coming from different areas – we think – not really sure though but each person was served at a different time. Ok let’s be real – this is not a luxury hotel – it is a big factory all-inclusive style hotel – not nice, not charming and very very forgettable.

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank RR22RR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 28, 2018 via mobile

While touring Morocco, we were fortunate enough to spend a night here. The room was like a small apartment with a large separate living room, huge bedroom and a walled courtyard. Tour groups ate in the dining room that served buffet and everything was delicious. The grounds were beautifully maintained and service was friendly and professional.

Stayed: March 2018, travelled as a couple
Thank Mimimama08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 28, 2018 via mobile

This is a very large hotel complex with rooms that are best described as villas. Many actors stay here as it is the best hotel in town and the area boasts two large film studios. We had room service which was nice but I can't comment on the restaurants. The rooms were spacious and comfortable. In warmer months there are plenty of common areas to sit out and enjoy a meal and with our ground floor villa we had a small courtyard with table and chairs.

A great place to stop if you're driving through to the Western Sahara.

Stayed: March 2018, travelled as a couple
Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 9, 2018

Driving up to this large hotel were at least three large coach buses. It appears this is a hotel used by tour operators. The style of the hotel is similar to a three star resort style hotel you would find in Cuba or Mexico (less the ocean). The hotel has a 1970's feel (likely the last time renovated).
Room: A sitting room and bedroom. The furniture was old and chipped. Very dark. One good feature a circa 2017, 32" TV that worked (snowy picture though).
Bathroom: Dirty and old. The water temperature in the shower was either very hot or very cold.
Dining: Our rate included dinner at the buffet. Food was unappetizing and cold when it should be hot and warm when it should be cold. I did not eat the meat or prepared salad. The restaurant charged for a bottle of water.
Summary: If you have an option do not stay here. The hotel has no charm. There is no service, staff does not escort you to your room requiring you to hunt around to find the room (we arrived after dark). It is likely cheap for tour operators who can provide tourists with a stay at a easy in/out hotel. A very disappointing stay and dinner.

  • Stayed: March 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank LMC_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 4, 2018

Nice building, attractive location, nice decoration.

We had a room with two areas, one are with a double room and another one with two beds. Everything was clean and the furniture was nice.

The breakfast buffet was of good quality.

Internet was free of charge.

Rooms are in different buildings. Our room was in a second floor and the access was through a narrow stairs, not easy to climb with luggage.

In a few words: I recommend it.

Room Tip: Ask to see where the assigned room is. Stairs to a second floor could be a problem for some travelers.
  • Stayed: February 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank RodBiasca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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