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“Disapointing”
Review of Villa Alice

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Villa Alice
Ranked #1 of 31 Suceava B&B and Inns
Toronto, Canada
Level 4 Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Disapointing”
Reviewed 26 May 2012

I had high expectations of this villa based on the reviews, photos and the presentation made by the owner, who compares it with 4 and 5 star hotels in larger cities.
Everything looks exactly as in the pictures, but that all. Although efforts are made by the staff to accommodate your stay, it cannot be hidden that the receptionist is also room service, and the chef is server and part-time cleaning lady as well.

The sheets were spotted and could have been cleaner, the towels had spots and one of them had a big hole most likely made by a cigarette, despite the big sign on the door that read No Smoking.
The "5 star" room had an overpowering, chemical smell coming from one of those power candles. 12 hours after removing it the smell was still unpleasantly present.
The shower was leaking water around the head instead if through.

On the way out I mentioned the above to the owner and he promised to look into all of these.
Surprisingly he did not offer anything to repair the discomfort.

Needless to say that this was one night stay. I will never return or recommend this villa to anybody.

  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank DemandingTraveller7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
villaalice, Manager at Villa Alice, responded to this review, 25 June 2013
We apologize for the discomfort of the anonymous tourist “DemandingTraveller7”. For the mistake with the towel, the housekeeper in question has put forward her resignation. Still, if this had been signalled at the time of discovery or occurrence, including the damage made or found at the shower, it would have been immediately remedied and the discomfort significantly reduced. The tourist “DemandingTraveller7” did not signal any problem or damage at the time when it was discovered or made, although he himself points out that he was in contact with the receptionist. The other things the reviewer refers to are completely false: the chef is not the same person as the housekeeper and the so called “chemical smell” is actually from a discreet and delicate natural oil, highly appreciated by all the other previous tourists. The fact that the tourist “DemandingTraveller7” expected a compensation (probably material), which he did not receive, makes us take into consideration the (logical) possibility that the tourist “DemandingTraveller7” could be the author of the damages and problems mentioned in order to receive the compensation or even stay for free. He did not receive it hence he denigrated under anonymity.

We would like to assure the current and future guests of our hotel that we will do all we can so that everything will continue to be the best at Villa Alice, like all the other tourists have written so far. Still, if it were to happen to make a mistake with something we will try to immediately remedy it so that your stay will be a pleasant moment which will make you return anytime with pleasure.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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101 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Calgary, Canada
Level 6 Contributor
361 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 238 helpful votes
Reviewed 14 May 2012

The 5* star rooms are wonderful with an oversized king bed, monster TV and one of the best jacuzzi tubs we have ever seen. Spotless and nicely laid out. Breakfast freshly made. Remember you can order something specific through the front desk (she doesn't understand any English).

Room Tip: Go 5*. Worth the extra few dollars.
See more room tips
  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emandernie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bucharest, Romania
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 April 2012

Whether you stay in the 3,4 or 5 star rooms, they will be spotlessly clan and luxurious. The location makes a great base for visiting the local painted monasteries, and the staff were friendly and spoke good English.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShanghaiPlater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal
Level 5 Contributor
53 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 18 April 2012

To be brief:

Lots of choices for rooms, from fancier (more$), to relatively simple (less$). I chose simple but the room was clean and comfortable with a good bathroom. Quiet location and easy to get to, centrally located too.

Reliable internet access.

Very helpful staff, I had some special scenarios while staying there, very helpful accommodating people.

Restaurant on location. Tasty, generous breakfast with a good variety on the plate (not included but well worth paying for).

Good value for the price. I would stay here again if in Suceava, without question.

Room Tip: consider all room choices before choosing, there seems to be a great difference in amenities, size a...
See more room tips
  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wanderingwhit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 22 November 2011

Don't miss staying there if u visit Suceava. Everything was perfect.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thea's time
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 September 2011

We happened across this hotel and it was a treat! After three overnight trains in a row, a little R&R was just what we needed. This hotel has recently finished its renovation and people will soon be flocking to it. There are several different price ranges for rooms to appeal to any budget, but all rooms are clean, nicely furnished and have great running water and electricity. Nice extra touches made our room extra special - plush bathrobes and slippers in the closet, a variety of television channels, free wifi, and our room (not all rooms have this) had a big screen tv and a two person jacuzzi tub. You don't need to splurge to stay here, though - rooms for different budgets were available. It was in a great location, near the city centre and within walking distance of some nice restaurants, the local monastery and ruins. The best part is the service - the staff are eager to help and were amazing to us. The hotel owner, a lovely man who has also written an excellent book on the Romanian experience, took us on a tour of the painted monasteries. He was an excellent guide and we learned so much from spending time with him. He was a perfect host and helped to make our time in Romania a perfect adventure.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank K F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craiova, Romania
Level 5 Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 25 August 2011

It has a good location, near the center of the city and Hotel Continental. Villa Alice has completely renewed its accommodation offer with 4 and 5 star rooms (a premiere for the Suceava county and the north-eastern part of Romania, according to their site). I stayed in a 3 star room, but the conditions were the best. Imagine how good the 4 or 5 star rooms are! It has a breakfast saloon, but during my stay, the cook was in his holiday, that is a pity! The prices are accessible for these conditions, even for the 5 star rooms!

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank aurelian77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Villa Alice

Property: Villa Alice
Address: 1st bis Simion Florea Marian Street, Suceava, Romania
Region: Romania > Northeast Romania > Suceava County > Suceava
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Spa Suites Airport Transportation
Hotel Style:
Ranked #1 of 31 B&Bs / Inns in Suceava
Price Range (Based on Average Rates): $
Number of rooms: 11
Official Description (provided by the hotel):
Villa Alice has an exceptional location, being situated downtown, but in a quiet place, near the ever-green Simion Florea Marian Park. It is the ideal accommodation in Suceava or Bukovina both for business, cultural or relaxation stays, being close to the main state, city or county institutions, the best restaurants and the important tourist sites. We have a private and secure parking with non-stop video surveillance, 24 hour Reception, central private heating, breakfast room, conference room, sauna, fitness, medical clinic with round the clock medical service and other on demand services. Villa Alice has been completely renewed, now offering you 4 star rooms, 4 star "Belvedere" apartments, as well as – a premiere for Bukovina, but also the northeastern part of Romania – 5 star rooms and bathrooms. These are equipped with 152 cm (60”) Full HD Plasma TV, digital & HD television (over 115 channels), Blu-ray player, personal computer (in the room), wireless and cable Internet access, cold or hot air conditioning, minibar refrigerator, detailed control of the lights also through personal remote controls, smoke detectors etc.. The huge bathrooms have: double tubs with hydro massage and Jacuzzi and a shower cabin with hydro massage and sauna and many more. The furnishings are from white solid wood custom designed for each room in a French style close to the age of Louis XV. Bio and ergonomic mattresses, 100% natural fluffy down blankets, satin cotton bed linen, hypoallergenic pillows etc.. The original paintings in the rooms or hallways present old Suceava in a true exhibition. Everything is new and the prices are affordable. ... more   less 
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