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Reviewed April 3, 2018 via mobile

Myself and my daughter had a wonderful holiday. The staff could not do enough for you. If there was anything you were not sure of the staff went the extra mile for you. Also have to mention Suresh Tours. You can find him on the beach you really can't miss him with his red/orange mohican. We actually found him on here reading the reviews and I must say he is Brilliant. Anywhere you want to go on the Island he will take you and the price is very reasonable. I would highly recommend the Mermaid Hotel and definitely Suresh Tours. Hope this convinces anyone who is considering going to go for it.

Date of stay: March 2018
Trip type: Travelled with family
Thank karenandemily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajith W, General Manager at Hotel Mermaid & Club, responded to this reviewResponded April 16, 2018

Many thanks for taking the time to review your recent time with us, we're so pleased you had such memorable stay at Mermaid Hotel and Club and truly appreciate all the lovely comments you've made .

We hope to welcome you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 1, 2018

Thanks to the professional staff of this lovely hotel, we had a wonderful time.
All the members of the hotel staff were very polite and attended every request very personal.
Every day spent in the back yard was a day in paradise.
Special thanks to the waiter/bartender who helped out lending a moto helmet to us, although it wasn’t his obligation.
And of course thanks to the professional attitude from the Sports Centre guys, they were great and encouraged us to participate in several events, that lead to a great time and satisfaction.
We will recommend Hotel Mermaid & Club to everyone who will plan their vacation in Sri Lanka.
Wish You all the best!

Room tip: Garden view
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Service
Thank Edijs O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajith W, General Manager at Hotel Mermaid & Club, responded to this reviewResponded April 16, 2018

We thank the reviewer for their stay at Mermaid Hotel & Club and sharing their holiday experience.

We were delighted in reading the favourable comments and thank you for expressing them for the benefit of visitors to this website.

We wish you will return and look forward to welcoming you to Mermaid Hotel & Club

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 31, 2018

I have just returned from a wonderful first time holiday in sri lanka, I shall be having return visits i am sure. The Mermaid Hotel was truely lovely and my room was on the ground floor 153 which was right opposite the pool and a short walk to the beach. Having travelled on my own I was a bit nervous but the staff we're so friendly and caring that it wasn't long before I felt fully relaxed. I have never stayed at an all inclusive hotel before but was extremely surprised with the standard of food, there was always a large variety of flavoursome hot foods and fabulous desserts and cakes, all prepared by the very smiley chefs. I walked on the beach most mornings but was never bothered by boys trying to sell tours. Some other guests have remarked on people asking for money, I never experienced any such thing, I found the sri lankan people so friendly and helpful and do not expect anything in return. I booked several tours with "Manu Tours" who friends had previously used and recommended.

"Manu Tours"
Kalutara (Turyaa) Sri Lanka

mobile +94 774 125 142

Wonderful experience and Manu was so informative. Just some of the tours I went on were the river safari, fabulous, elephant orphanage, unforgettable. Fantastic memories which I thank Manu for helping to make. Will definitely be using Manu Tours on my return visit to Sri Lanka.

Date of stay: March 2018
  • Trip type: Travelled solo
    • Value
    • Rooms
    • Service
Thank Sueollis2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajith W, General Manager at Hotel Mermaid & Club, responded to this reviewResponded April 16, 2018

Thank you ever so much for choosing to stay at Mermaid Hotel and Club, and moreover for taking the time to review your experience.

We are so pleased to hear that you enjoyed your time with us and hope to have you visit in near future!

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Reviewed March 30, 2018 via mobile

Arrived to a welcome drink and cold wet towel which was beautiful after a long taxi ride from Negombo! Shown to our room (107) on the ground floor to the right of the pool, lovely room and walks straight out to the grass area before the beach but after the pool. Our friends were in room 101 on the ground floor and had the pool right outside their balcony. We really enjoyed being able to walk between pool/sunbed/balcony with ease. A word of warning if you’re here on business or anything... the WiFi is very temperamental and often goes off for hours at a time!

Food & drink

The food here was honestly one of the best all inclusives I’ve been to! The food was always so flavoursome and fresh, always replenished and boiling hot even if you turned up 10 mins before the end! The cakes actually had taste which is unheard of for most all inclusives we’ve been to.
The alcoholic drinks weren’t as good.. I didn’t personally like the taste of the local alcohol but i never do. And they make you pay for Diet Coke. You can purchase cocktails at BOGOF for about 1100 rupees which is around £5 (for 2). We wish personally that there was wine on the all inclusive menu as that is our drink of choice usually.

Trips
For our trips here we read on trip advisor about a beach boy named Saresh with a red/orange Mohican, so we found him under a tree (his office) on the beach infront of the hotel and to the right and booked our trips with him. We did the river cruise and Kosgoda turtle factory, great experience! We went for sunset so we could release the baby turtles and this was a really lovely experience, we were even lucky enough to see some hatch!
We also did Yala National Park.. this was a 4 hour drive away and you can stay overnight but we chose not to. So we left at 8am and arrived at the park at 1pm (after a few toilet stops on the way) great safari, even managed to see a leopard which is rare!
All in all would highly recommend using Saresh he looked after us and definitely gave us a good price.

Out and about
There’s not much in walking distance from this hotel, the shops were probably about 15 min walk but the heat when we went was sweltering so we didn’t go. But you can get a tuk tuk from the hotel easily.

The beach
The beach is beautifully unspoilt and there are no sun beds at all on the beach, and we rarely even saw anyone lying on their towels on it but the sea is very rough most of the time so maybe this is why.

Date of stay: March 2018
Trip type: Travelled with family
Thank Danielle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajith W, General Manager at Hotel Mermaid & Club, responded to this reviewResponded April 16, 2018

Thank you for choosing Mermaid Hotel and Club for your recent stay and for giving us the perfect review score!

We appreciate the lovely sentiments on the property, Services and our team.

We hope to have you visit us again on a longer stay!

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Reviewed March 29, 2018 via mobile

We have just returned from our holiday again a fantastic time with freinds hotel staff made a very welcome the hotel just had refit and a grand job. The staff at this hotel are just outstanding with smiles and make the hotel just perfect
The entertainment team are just fantastic they do make you feel so relaxed and you want to take place with activities
We had a transfer from hotel with SR taxi not a good one the driver kept falling asleep not be using them again becareful
We want to sunshine garden next to hotel we had a fantastic meal the lads made you so welcome and cooked what you wanted please try
Looking forward to next year's return

Date of stay: March 2018
Trip type: Travelled with family
Thank karen r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajith W, General Manager at Hotel Mermaid & Club, responded to this reviewResponded April 16, 2018

Thank you for choosing Mermaid Hotel and Club for your recent stay and taking the time to give us your honest and sincere thoughts.

We do apologies for any shortcomings in transport service you may have experienced, however we will be sure to look into this further.

We hope to see you on your next trip to Sri Lanka.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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