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“Acceptable lodging for one night” 3 of 5 bubbles
Review of Serene Garden Hotel

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Serene Garden Hotel
Ranked #29 of 58 Hotels in Kandy
Hagley, United Kingdom
Level Contributor
171 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
“Acceptable lodging for one night”
3 of 5 bubbles Reviewed 15 March 2012 via mobile

We stayed here as part of a tour and found it perfectly adequate without being anything special. We were lucky to get a room at the back of the hotel with great views over Kandy but most do not. Unfortunately the pool was not working as it was being refurbished but they said we could use a sister hotel down the road.

Food was fairly average but edible, drinks were relatively cheap.

Main gripes were that the shower did not work properly and was frustrating. Plus as we checked out a guy came running out to he car to say we had smashed a bottle in the minibar (we hadn't), but as we were running late we paid and left rather than argue. Also, we were late (compared to everybody else) going to bed and struggled to get some water - in he end we had to beg the night porter who eventually relented.

There are better hotels out there, but fine for one night.

Stayed March 2012
Helpful?
2 Thank Hillpudlian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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264 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (43)
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Edinburgh
Level Contributor
110 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
1 of 5 bubbles Reviewed 13 March 2012

The room was cramped and noisy. It's too far from the town to walk there so we were stuck with eating in the hotel restaurant. The staff were disinterested and the food was mediocre. There have to be better places to stay in Kandy.

Room Tip: make sure you have a room on an upper floor.
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  • Stayed February 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Alekto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kandy hotels

copenhagen
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 4 March 2012

stayed for 2 nights with our kids age 2,3, and 7. average place in Kandy and you need to get on a tuk tuk to get downtown. it is places on the mountain and with at least 15 meters to the ground, I was horrified to find out, that the fence of the balcony only reached to the belly of my 7-year old. Now, I am also afraid of heights, so this freaked me out. Would never recommend staing there wiht kids. Pool was also freezing. food nothing special and so many other nice places in sri lanka. not worth the 175 usd we paied/night

  • Stayed February 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank zuzan l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
276 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
3 of 5 bubbles Reviewed 2 March 2012

Adequate for a night but not much more. The food was the standard buffet aimed at western palates and the staff were clearly under pressure to sell wine to go with it. Beer is better with curry which kills the taste of wine. It may be within walking distance of the city centre but not for dinner in the evening.
The room was clean if a bit small and we were under the dining room which made it noisy in the evening and early morning. We were recommended to keep the window shut because of monkeys.
I would describe it as rather characterless which is a pity in a place as historic as Kandy.

Room Tip: Avoid the level below the restaurant.
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  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Ewingston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 16 February 2012

Serene Garden (not to be confused with Serene Grand which is just down the road) is a small but modern hotel whose build quality and amenities put it a notch above most of the hotels in Sri Lanka. The facilities appear very new and clean, and they have free wifi in the lobby.

The only downside of the hotel is the room size. The standard room is tiny. There was barely enough room to fit the bed, and we had to lay out our suitcases on the floor next to the bed to access them.

While the hotel is by no means luxurious, it is clean, new, and well-built (no intruding mosquitoes), and we would definitely recommend this hotel again.

Tip: The lobby wifi uses a 3g signal and can be very slow. What we did is plug our travel router into the lounge's desktop computer to create a wifi hotspot using the desktop's DSL line.

Room Tip: If you get a room as close to the lobby as possible, wifi signal will reach your room.
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cdeng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fethiye, Turkey
Level Contributor
105 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 bubbles Reviewed 8 February 2012

We stayed overnight at the Serene Garden Hotel in Kandy on the 13th January 2012 whilst on a 2 day tour with Suresh Tours which we booked whilst staying at the Mermaid Hotel and Club, Kalutara (Suresh is a fantastic local lad and tour guide with his own business. We fully recommend Suresh for any trip that you may wish to take in the area, his tour agenda's are fabulous, he knows all the reputable tour guides and uses them, and he knows everything about his Country and the local area, and he knows the best overnight stay hotels, and
the booking for this stay was completed by Suresh, and he did not let us down). The hotel is a very reasonable 3 star, the room was very clean with all facilities (other than tea/coffee making) and a very serviceable (hot at all times) shower. We were on the second floor, adjacent to the very nice swimming pool and lounge bed area. The balcony from the room had absolutely fantastic views across the city of Kandy. Included in our stay was evening Dinner, and breakfast, and both meals were excellent to say the least, dinner with a large self service traditional Sri Lankan hot buffet, and breakfast in a similar vein with everything available from European, English and traditional fare. The staff we found accomodating at all times, and nothing appeared too much trouble at all. The local monkey wildlife was a joy to watch with their antics, and peeping through the windows to see what was available! Many of the Kandy tourist attractions are nearby, do not miss the Temple - amazing culturally and historically - and the Cultural dancing, well worth watching, if only for the firewalkers! A very comfortable and straightforward hotel. Thanks for the memories Suresh.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Turkeyites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darwin, Australia
Level Contributor
43 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 bubbles Reviewed 29 January 2012

I’ve stayed in many hotels around the world and this hotel is what I rate as the worst hotel due to number of factors. I stayed one night walking off the street. The reception staff quoted me an inflated price hoping I would accept. I must also state that the hotel at that time was under construction with the hotel lifts not operational. According to reception staff the only rooms available were rooms located on the lowest floor, which was some 4 floors below. Once we arrived on the lowest floor a strong smell of sewerage was over powering. Inside the room the fan and air-conditioning do not work simultaneously. For a 5 star rated hotel no bar fridge or no directory inside the room. I did not know if room service was provided The room was large and bare. The bathroom is large and reasonably clean. I later protested regarding the smell I was subjected too and requested management to accompany me to experience the smell. However management refused making me think that they are aware of the smell but still insist on placing customers in that location. After talking to a number of others travellers they had the same opinion of the hotel. I would not recommend this hotel to other travellers.

Room Tip: If you have to stay at this hotel request a room on the upper floors
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  • Stayed December 2011, travelled solo
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Maz092
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Serene Garden Hotel

Property: Serene Garden Hotel
Address: 189 Rajapihilla Mawatha, Kandy, Sri Lanka
Region: Sri Lanka > Central Province > Kandy
Amenities:
Bar / Lounge Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #29 of 58 Hotels in Kandy
Price Range (Based on Average Rates): $
Hotel Class:3 star — Serene Garden Hotel 3*
Number of rooms: 12
Official Description (provided by the hotel):
Serene Garden Hotel is situated within walking distance of the city centre and overlooking the serene Kandy Lake. Above all these things, something unique about Serene Garden Hotel: its ambience is serene and the experience blends with the unique enchantment that Kandy serenely weaves in the mind of the foreign traveller, as it has done for centuries. From Serene Garden Hotel, it is walking distance to the Dalada Maligawa (The Temple of the Tooth) across the road from the Kandy Lake. This hallowed temple is synonymous with the historic hill capital of Kandy; it is where the tooth relic of the Buddha is enshrined, enduring symbol of a nation’s sovereignty. ... more   less 
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