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“Amazing service at the restaurant ”

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Grand Kandyan Hotel
Ranked #8 of 58 Hotels in Kandy
Certificate of Excellence
Reviewed 21 November 2017 via mobile

During our dinner at the lemongrass restaurant,I would like to say that the quality of the food and especially the service were both outstanding! All the staff was willing to response to any of our requests immediately with highly respectful manner.
MOHAN though who was in charge for our table was absolutely amazing! His behavior and experienced knowledge of serving the customer with respect and smile will be definitely a nice reason to go back to this restaurant! Thank you for the outstanding service,MOHAN!

Stayed: November 2017, travelled with friends
1  Thank melinamerm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Grand Kandy... H, Public Relations Manager at Grand Kandyan Hotel, responded to this reviewResponded 23 November 2017

Dear melinamerm,
Thank you for your review. Appreciate the recognition of the outstanding service of our team. Your comments encouraged us to continue to be better. We shall look forward to seeing you again with us in near future.

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92 - 98 of 608 reviews

Reviewed 17 November 2017 via mobile

A new 5 star hotel. Excellent service. Staff very friendly and helpful. Value for money. Luxury room. Amazing view. Very nice and large pool on the rooftop. Free wifi, but weak. They have room service but no special choice for breakfast on the menu. Dinner buffet for very reasonable price.

Stayed: November 2017, travelled with friends
1  Thank Willeke A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Grand Kandy... H, Public Relations Manager at Grand Kandyan Hotel, responded to this reviewResponded 20 November 2017

Dear Willeke,
Thank you for your feedback. Your comment certainly encouraged us to continue to be at our best. Thank you once again and look forward to see you with us soon.

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Reviewed 16 November 2017 via mobile

It’s an wonderful hotel to visit and we had Chinese festival dinner which was marvelous.The Manager Thushith and restaurant manager Chaminda were very courteous to us No second thought to visit again. I must say the best hotel in Kandy .

Stayed: November 2017, travelled with family
1  Thank dissanaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Grand Kandy... H, Public Relations Manager at Grand Kandyan Hotel, responded to this reviewResponded 20 November 2017

Dear dissanaw,
Thank you for your feedback & recommendation. Your comment certainly encouraged us to continue to be at our best. Thank you once again and look forward to see you with us soon.

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Reviewed 16 November 2017 via mobile

Ruwantha is an amazing server, highly recommended, wonderful panorama, drinks are great and so is the food.
I'd advise against getting the prawn salad as the portions were lackluster, but the fish and chips my brother got was absolutely delicious!

Stayed: November 2017, travelled with family
1  Thank Heshan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Grand Kandy... H, Public Relations Manager at Grand Kandyan Hotel, responded to this reviewResponded 20 November 2017

Dear Heshan D,
Thank you for reviewing us on tripadvisor on your recent stay with us. We shall be looking forward to welcoming you back to Grand Kandyan to have another memorable stay

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Reviewed 16 November 2017

Our party stayed in this hotel for 3 nights. The first impression was of a grand appearance, opulent style furnishing. However, the service form the staff was far from grand. The manager ignored our request abuot the late night party noise which vibrated our rooms. The waiter spilt boiling hot water down my back in the restaurant.
Service in the restaurant was so slow and poor . although the hotel was nearly empty.
The receptionist rejected our perfectly good pound notes to exchange, as the banks had written some very small numbers on the notes. Although we objected to this, the manager who was standing behind the receptionist, did not say or respond. We eventually only changed our perfect notes to receive some gruesome and disgusting rupees. We made the point to another manager upon leaving and asked him to read my review which was left at reception and requested his response via email , upon my return to the UK. No reply.
They seemed only to be interested in the large parties and weddings.
I will not be returning to this hotel again.

Stayed: November 2017
1  Thank TyroneP007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Grand Kandy... H, Public Relations Manager at Grand Kandyan Hotel, responded to this reviewResponded 20 November 2017

Dear TyroneP007,
Thank you for the review. We are sorry that your experience was not up to your expectation. We have investigated the highlighted incidents of noise & spilling of hot water. But findings are negative. However, with regards to the pound note, it is true that we strictly do not accept any note which written numbers on it because the banks do not accept. We believe since you are an international traveler you would know about this. Once again thank you for your review and all the best.

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Reviewed 15 November 2017 via mobile

I went there with my office friends for a dayout, thatz a nice place to have a free mind, and i love the roof top area. A place to remember, to spend some quality time with ur family and friends, and it makes u feel grand too:-)

Stayed: November 2017, travelled with friends
1  Thank nirmaleee s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Grand Kandy... H, Public Relations Manager at Grand Kandyan Hotel, responded to this reviewResponded 20 November 2017

Dear nirmaleee s,
Thank you for sharing some feedback with us . We look forward to welcome you back and be at your service to offer you a home away from home at Grand Kandyan.

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Reviewed 10 November 2017

This hotel is a tiny bit 80's with its glitzy decor but I quite liked that about it, we stayed in the presidential suite and the room was impressive in size and glitzy style! The service from the staff was nice a little stilted at times but noting that can't be improved. The breakfast was a mix of continental and Sri lanken. The only thing worth noting with this hotel is it's on a big hill this might not be good for everyone but that said a Tuk tuk up the hill would not cost much. The pool is on the roof and is a good size towels and lounger cushions are provided.

Stayed: November 2017, travelled as a couple
1  Thank Lucy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Grand Kandy... H, Public Relations Manager at Grand Kandyan Hotel, responded to this reviewResponded 20 November 2017

Dear Lucy L,
Thank you for sharing some feedback with us . We look forward to welcome you back and be at your service to offer you a home away from home at Grand Kandyan , Srilanka.

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Additional Information about Grand Kandyan Hotel

Address: 89/10 Lady Gordon's Drive, Kandy 20000, Sri Lanka
Region: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 58 Hotels in Kandy
Price Range: C$128 - C$442 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Kandyan Hotel 5*
Number of rooms: 100
Official Description (provided by the hotel):
Situated in the heart of city of Kandy, the Grand Kandyan is the perfect haven for those with time to explore Kandyan warm hospitality and diverse cultures. Just 10 minutes from 'Dalada Maligawa,' the sacred tooth relic of Buddha and Kandy main city shopping area. As its name suggests, The Grand Kandyan is the epitome of extravagance and profusion with a beautiful and scenic atmosphere with the makings of an unforgettable stay for our guests. With over 100 tastefully furnished rooms equipped with a wide range of deluxe amenities, abundance of recreational, food and beverage facilities to choose from, The Grand Kandyan offers unparalleled luxury and comfort for our guests. At The Grand Kandyan, guests are treated with the reverence, respect and care given to royalty. With the plethora of thing to do and see, one loses track of time at this majestic, luxurious retreat. Unwind in our swimming pool, take a tour with one of our own tour guides, indulge in a productive workout or drift off under the soothing hands of our expert masseuses in our spa. Enjoy your stay. ... more   less 
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