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“Terrible service”

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Sun Moon Lake Full House Resort
Ranked #24 of 127 Hotels in Nantou County
Taipei
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Terrible service”
Reviewed 23 September 2009

This hotel must be one of the best hotel at Sun Moon Lake. The view is perfect. The room is also perfect. However, I was disappointed very much. At the dinner, I selected Chinese dinner course. Dishes were so so. It was happened before a desert. A waitress brought fruits. On the menu, one more dish must be have been served. I asked her what happened? Surprisingly, she said 'you have to take fruits NOW'. I couldn't believe what she said. I took the hotel mini bus to High Speed railway station. Another couple joined the bus. We took the way to Taichun. I found the way to city was wrong as I took to the hotel. The driver took a wrong way. Finally, we arrived at Taichun station. He said here we were. But, nobody left. All of us wanted to go High Speed Rail station. A couple missed the booked train. Why didn't the driver check the destination at first? Stuff are young. However, as the hotel is 5 stars and very expensive, such poor srivice can not be accepted.

  • Stayed May 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maxkhiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Thai first
  • Any
English first
Taipei
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 26 July 2009

Skipped the busy weekend crowds and arrived in SunMoon Lake on a Sunday evening. I previously stayed in the lower-budget accommodation near the lake, and also the high-budget. This hotel was one of the lower priced mid-range hotels, I was a bit dubious about it being located on the opposite side of the lake from the main bus stops.

The hotel was really excellent. I like my comfort, and this hotel doesn't disappoint. The beautiful timber finishing gives the whole place a feel more of a log cabin than a hotel; not to mention the collection of unusual furniture which crowds the first floor.

The rooms are quite large, spacious and in good condition. I found the beds to be very comfortable. A big plus was the large balcony off the room, with a lake view and a nice size couch and lots of huge cushions, where you can wind away the evening with a good book and glass of wine.
The 24-hour restaurant is also great, good quality food, reasonably priced, and the outdoor canopy complete with chandelier lights makes for a really nice evening.
The hotel is only 2 minutes walk from the edge of the lake and some small shopping streets with all the typical tourist shops.
Staff were very friendly and efficient. The hotel manager also went out of his way to be helpful and welcoming.

Possible cons:

If you arrive late in the evening, the boats stop crossing the lake after a certain time, so to get to the hotel you'll need to get a taxi around the lake. The hotel manager was very help with this.

The lake views aren't nearly as good as some of the other hotels which are right beside the lake. But the lake is so close, this isn't a biggie.

The wooden floors can mean noise from adjacent or upstairs rooms may be quite loud. I only really heard much noise during the day; I slept soundly at night.

Unless you really want to fork out a lot of money on the top-tier hotels around the lake, I highly recommend this one. I will certainly be staying here again on my next trip to SunMoon Lake.

  • Stayed May 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TonyLonergan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sun Moon Lake Full House Resort

Property: Sun Moon Lake Full House Resort
Address: No.8 Shuixiu Street | Riyue Village, Yuchi Township, Nantou County 555, Taiwan
Region: Taiwan > Nantou County
Amenities:
Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
#8 Best Value Hotel in Nantou County
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sun Moon Lake Full House Resort 3.5*
Number of rooms: 13
Official Description (provided by the hotel):
We are Sun Moon Lake Full-House Resort. ... more   less 
Reservation Options:
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Also Known As:
Full House Hotel Nantou
Sun Moon Lake Full House Resort Taiwan/Nantou County

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