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Reviewed January 15, 2011

I knew going into it that this would be budget lodging, so I had already calibrated my expectations and wasn't anticipating 5 star accommodations. Let me start with the positives - this place is an incredible value for the money. And if you're coming/going by train, you're right near the station which makes it very convenient. There is an on-site restaurant and tour desk to book trips, drivers, or get info. The A/C in the room worked well, there was ample storage space (a wardrobe and some shelves), and some basic items such as soap and pen/paper were provided (a surprise for something in this price range).

So where did things fall short? For starters, it was a challenge to locate - our cabbie had to stop and ask for assistance a couple times and when we finally saw the Ginger sign, we had to cross our fingers that the cab would make it down the muddy, puddle-filled road (it was unpaved and this was monsoon season) to get us to the front door. The immediate area seemed a bit sketchy - even late at night there were always people milling around outside. At first it was unsettling, but after a day or two you realize people are generally doing their own thing and it didn't really feel threatening.

Overall the service at the front desk was poor. The reception clerk was on the phone when we arrived shortly after midnight, and took his time finishing his conversation before acknowledging us. Check-in seemed to take an unnecessarily long time, and when we finally received the keys to our 2 rooms, they weren't even on the same floor despite being part of the same reservation. The night before we checked out we asked if they could arrange a taxi to bring us to the airport the next day and were told to call one ourselves. When we asked for a number to a cab company the clerk seemed very put off and then finally dialed someplace himself and told us a cab would meet us in the morning. Yes, we could have just ventured over to the train station and grabbed a cab, but that would have meant trudging through the mud and puddles with our suitcases in hand and it didn't seem very practical or hygienic (there were things on the street that the rain swept into the puddles that would make you cringe). Plus there were 4 of us and we needed to guarantee we would all fit in one vehicle.

The rooms themselves were minimalist and the beds were quite comfortable if you like a more firm mattress. Bottled water was provided each day, as well as various instant teas. There was a small TV mounted on the wall (we were curiously intrigued by the MTV-like videos of traditionally dressed Indian people dancing to Indian rap music, with the occasional appearance of a scantily clad blonde "westerner"). The room colors were bold, but the paint was worn and in need of a fresh coat. Our bathroom was dirty when we arrived. There was still garbage in the trash bin, hardly any toilet paper remaining, and the grout was very dingy and gave bathroom an overall gross feel. The shower took a while to heat up and the pressure wasn't very strong. Our room was on the side of the building that did not face the train station, so the noise wasn't too terrible (especially with the A/C going). Our friends were 2 floors up and on the other end of the building and they could still hear the street noise below even with the A/C. So if you have a choice, ask for a room that's on the same side of the building as reception.

The on-site services were OK. The restaurant's breakfast buffet didn't have much to choose from, but the staff were friendly and the price was good (about $3 per person - be sure to try the various juices and chai tea!). The concierge/travel desk was somewhat helpful in booking our Taj Mahal trip, however we were quite surprised at the language barrier. It seems like somebody in that role should have a better command of English as he is dealing mainly with tourists, but perhaps Ginger draws a more indigenous clientele. Nonetheless, he was able to arrange a driver for a full day, to bring 4 of us to & from Agra in one day. (We ran into some major traffic problems on the way back and the "day" ended up lasting about 17 hours instead of 12, so we tipped our driver extra). Note to all: if you're planning a day trip like this, make sure you have a few hours of contingency - the traffic is unpredictable and quite heavy for most of the ride between Delhi and Agra!

I think the reason my expectations fell short was because the website made the place look so squeaky clean and new, but it was actually quite tired and filthy in areas. I'm surprised to see that the overall rating is a 4 with over 250 reviews - it makes me wonder if we just got one of the worst rooms in the place? Regardless, if you're just looking for budget accommodations and a bed, and the weather's not too rainy, this place is a real bargain.

  • Stayed: September 2010, travelled with friends
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3  Thank Maruru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 10, 2011

When you try to book the Ginger next to the railway station, it's automatically booked in Vivek Vihar. The taxi driver called the hotel 10 times and 40 min later we managed to find it.
Awfull district, dirty hotel. When the elevator was switched off we tried to go down by stairs. The way out was blocked with rubbish.
Rooms have terrible smell, the walls were dirty, bathroom with cockroaches...
Early morning we woke up with the sounds of air-operated hammer as there were constructions outside. See the photo!

Don't spoil your holidays by going there!

  • Stayed: December 2010, travelled solo
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6  Thank JtheWonderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 8, 2011

We booked a family room (4 people) for a really good price of 1100 rupees. The hotel is hard to find even though its so close to the railway station and the metro. We had rickshaw drivers unable to get us there. We arrived at 3 am, and had to wait half an hour while they made up the room. The entrance was a shock- full of potholes and packers sleeping. But we eventually found it fascinating, and loved watching the comings and goings.
The family room was great. Small but nicely laid out, with AC, small fridge with bottled water, nice shower and towels. Breakfast is not included, and the breakfast in the restaurant is not much to talk about. But we liked eating lunch and dinner in the restaurant. The clientele is a nice mix of Indians and foreigners. We arranged for internet access, which took a day but finally got taken care of. We used the laundry service, which is very expensive. They bagged each pair of socks!
We tried to book a room for our last day, but they were full. Worth booking a couple months ahead.

  • Stayed: August 2010, travelled with family
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3  Thank olivepit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 6, 2011

I thought I had booked into this hotel only to find that they had made me a booking at the overflow hotel 15km out in east Delhi. They would not refund me so I decided to give it a go in Vivek Vihar. I got a rickshaw in and out of the center which was actually quite fun for a tourist as i got a good look at some areas of Delhi that you would not normally see.

The ginger hotel was very dirty and had a strong smell. The room was very small and the bathroom dirty. You did get free internet access thought and the restaurant was excellent (food wise and service wise).

  • Stayed: December 2010, travelled solo
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4  Thank tell-it-as-it-is47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 3, 2011

I visited New Delhi in December 2010 and stayed in Ginger for 2 days in the third week of December. The reason for my choosing Ginger was obvious: lowest room tariff, proximity to the Railway station (I arrived there in Rajdhani Express) and the many positive reviews on tripadvisor. Encountered problems when getting in the room as the door-card wasn’t working. Upon reporting this at the reception, I was told that the system wasn’t working properly and hence, my room number couldn’t be configured on the card. The problem wasn't solved till I checked out the next evening (I paid half day's rent extra to extend my stay.)

The hotel is located bang opposite the New Delhi Railway station, just outside platform number 16 towards the Ajmeri Gate side. The access road to the hotel is really filthy and filled with the parcel guys and stray dogs and thus, guests coming in after dark or early in the morning need to be extra careful.

My room was a twin room with the basics: two beds, one 21” LG LCD TV, a bathroom with hot and cold water facilities, including hot water in the shower (Thank you, Ginger!!) My room was not cleaned even once during my two-day stay. I saw many foreigner guests there, including single women travelers, which indicates that the hotel is safe for women. There is no room service, and the restaurant in the ground floor, Comesum, is your only resort if you are looking for an early morning or late night snack. The food there was nice, but slightly over-priced. During the day-time, one can visit Connaught Place, which is just 10 minutes away from the hotel (we visited Tao restaurant in the E Block - highly recommended). The Metro station is also right outside the hotel, giving this place easy accessibility.

The next morning, I asked for a cab to take me and my partner for a city tour, and it was arranged immediately at a very reasonable price.

Overall, this is a good place, but the cleanliness sucks. Will definitely visit this place again, next time hoping for a cleaner room.

Stayed: December 2010, travelled on business
1  Thank HimanshuDoshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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