We stayed here twice, as part of a tour with "TripADeal" and "Special Holidays"; once in August and once in September.
The first thing you encounter are two security guards as the property is fenced and gated.
The driveway is impressive and the gardens look good. The hotel looks impressive.
Security will then check your bags and may stop you from bringing food and drink into the hotel. Travel companions had their alcohol removed, which they weren't happy about. (You can buy alcohol in the hotel though)
The lobby is large and nicely decorated. The floors are polished. There is a large glass feature over the check in desk, that is covered in dust. The hotel would do better to remove that feature, and create a better impression (free of all that dust) ... or have to get professionals to clean it regularly.
Check in seems a little slow but is fairly straight forward. There was only one staff member on the desk by 10pm.
Wifi is free in the hotel and needs a login. Worked fine for checking emails and sending photos. But internet access ended maybe 2.5 hours before we were due to check out, on the second stay and we were told it was just the servers needing a reboot (which we were told would take 15 minutes :S ).
First stay was a 9th floor, executive level room. Large room, good sized bed, a couch and modern furnishings. The shower was separate from the bath. Plenty of lighting. Poolside view.
We could only get luke warm shower water.
Strong, foul smell that starts around 9pm. Towels were damp and discoloured. Unpleasant feel to the room and the bathroom. Air conditioning was okay for 23C.
Second stay was on level 5, large room, good sized bed and modern furnishings. Plenty of lighting. Construction site view.
We could get hot shower water.
Stagnant smell detected in the evening but nowhere near as bad as the first room. Air conditioning did not work at first, increasing the temperature past 25.5C when set to 23C. We called for someone to fix it and it took maybe an hour and a half to get back to an acceptable temperature. (Last evening, it was well under 20C; the controller does not control the air conditioning; it can't even turn it off)
Lobby staff would not change Australian money to Indian money. They wouldn't change 1000 INR bills to smaller (or do any changing whatsoever). They told a different guest that the cashier was away from the desk, as the reason they couldn't change money.
Check out for my second stay took over 45 minutes. There were 4 people at the desk, with only 2 attending to guests (the others standing around). There were maybe 3 guests and I was asked to have a seat while they finalised my bill. 45 minutes later, they still didn't bring it over so I had to chase them for it. The first time they showed it to me, it included 2 extra charges for the restaurant, when all meals were included (an extra $40 AUD or 2000 INR or so). When queried, the concierge _did_ quickly check that all meals were included and removed the extra charges.
Also, that day we ordered drinks and a club sandwich in the lobby for lunch. Drinks were served in a timely manner, but 45 minutes later and there was no club sandwich. I went to cancel the sandwich and was told the bill would be brought over to me. Two minutes later, the sandwich now arrives. The sandwich did taste good and came with fries and tomato sauce. 1 coffee, 1 masala tea + 1 club sandwich = about 1000 INR
The buffet restaurant presents very nicely and is highly recommended. All meals have several Indian curries and one or two breads. Western dishes are also provided and some Asian ones too. Breakfast includes cereals, pastries, sausages and the chefs are ready to cook plain and mixed omelettes. The dessert offering at dinner was very impressive. Service is mixed. Sometimes waiters came to ask what we wanted to drink during a meal; other meals waiters didn't. Sometimes there was the right cutlery and crockery on the table; sometimes some was missing.
Our tour group strayed from recommendations on cautious eating in India (re: preventing Delhi belly). We ended up drinking milky drinks, eating meats, someone drank water that was poured for them AND none of us got Delhi belly during the tour so, I think that speaks pretty well to the food hygiene of the restaurant.
There is also a bar in the lobby and a restaurant you can pay for separately though we didn't dine at these.
It was more noticeable at this hotel that everybody wanted a tip. Even security guards scanning my bag wanted to keep chatting to me. One asked another guest where he was from, what did the money look like from there, could the guard see the money ... could the guard have some of the money ... :S
We didn't try the pool but it looked clean and well presented. It is large and some other guests enjoyed it, though on the whole, it was empty most times we passed by.
The hotel has a spa. Although pedicures etc are advertised, we were only able to get massages done. 1 leg massage + 1 full body massage ~ 4800 INR. The setting though is very nice, the massages were very good and if you have to wait for a late transfer to the airport, I can recommend the massages there.
This hotel is not in the city centre. In the evenings, it takes over 2 hours to get there due to the horrendous traffic jams in the area. Other times it can be quick enough to get to and from. (Day time to the airport was under 45 minutes)
If you are touring or planning to do things in the city, I would recommend staying somewhere in the heart of New Delhi.
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- Also Known As:
- Hilton New Delhi Janakpuri Hotel New Delhi