This is a spanking new hotel in West Delhi that has been devoid of any decent hotels until now. It is not too far from the airport, but for South and Central Delhi, it can be very inconvenient. It is a typical modern Hilton. It is not fully functional yet, so only one restaurant was on offer, and that turned out to be disappointing, being their 24 hr coffee shop that tries to cater to every one, and fails at every thing. When we came down for breakfast one morning, it was a riot, inundated with a noisy, hungry wedding group that was eating away as if they had never seen food in their life before. The least that a hotel of this category can do is to separate the wedding and other large groups and banish them to the basement or somewhere, so that the regular guets can enjoy their experience and stay.
Nonetheless, I have rarely seen a hotel bend over backwards in providing superlative service at all levels. Our room was not ready in spite of an early check in request (12 noon), and we were inundated with complimentary beverages, chocolates, fruits and a cake and a juice bottle, along with loads of apologies and 2 drinks on the house in the bar!!!. They even threw in complimentary breakfast even though it was not included in our rate. Each time there was a goofup by room service or housekeeping, a box of chocolate showed up! Some of the more established hotels in India need to wake up and read this.
However, being an American hotel, food is their weakness, and it showed in the room service as well as the coffee shop in terms of choices and quality. FIrst of all, it is a crime in my opinion not to clearly identify items that are vegetarian. Secondly, the vegetarian choices are very limited. Thirdly, I wish these hotels would get their breakfast buffet act together, and come up with a little more originality and creativity, and a push towards healthy, quality items instead of the run of the mill stuff they always dish out.
Lastly, the hotel lobby was one of the largest I have seen, so huge in fact, that one night there were a bunch of kids along with their guardian playing races and other odd games there! I love you India!
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Priceline, getaroom.com, HotelQuickly, TripOnline SA, Evoline ltd and Cancelon so you can book your Piccadily Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton New Delhi Janakpuri Hotel New Delhi