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“Let Down”
Review of Sheraton New Delhi

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Sheraton New Delhi
Ranked #29 of 715 Hotels in New Delhi
Certificate of Excellence
nagpur
Level 6 Contributor
143 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Let Down”
Reviewed 18 April 2012

This little sister of the better known Maurya Sheraton is at best an overpriced hotel. Located in Saket very near to the City Select Walk Mall, about 20-30 minutes from the domestic and international aiports, the hotel boasts all modern facilities expected from a five star property. Contemporary, clean, spacious with a few down sides, ameneties wise this hotel is ok, but then the extras are barbaric and you need to stay here to realise that ! The service level is acceptable but then again at the price you are paying, you will get a 150% more service at the Maurya Sheraton, so what would you choose? The food quality is fine and the rooms are comfortable....but.....but....the granite tiles in the bathrooms are dangerous very slippery and with a little water, you can break your bones. How did the Shertaon group make such a gaffe? dunno? But these needs to be checked out and rectified. Bottomline: pay 2000 rupees more and stay at Maurya Sherton, buck this hotel anytime, you wont regret it.

  • Stayed February 2012, travelled with family
    • Value
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Helpful?
1 Thank Travelbug5099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, 24 April 2012
Dear Guest,
We are extremely concerned with your comments. May we request you to please send us details of your stay for corrective action. May I request you to please e-mail me at benita.sharma@itchotels.in, your dates of stay. We value your support and look forward to you giving us the opportunity to serve you.
Yours sincerely,
Benita Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (319)
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London, England
Level 5 Contributor
77 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 18 April 2012

I stayed here as part of a tour on three separate occasions and all were very enjoyable.

The first day after flying through the night we checked in and ordered some lunch time snacks before heading out for a tour, the snacks were absolutely delicious and a great start to the culinary delights of India, I cannot describe how much I enjoyed them.

That night we ate at the buffet and again the food was superb, the quality of the Indian dishes especially was absolutely fantastic and an excellent range. The bar area was nice and relaxed with a good selection of drinks; albeit a little expensive but I was aware of this.

The rooms were also really nice and the beds were among the most comfy I have ever stayed in.

All in all a very good experience with the definite highlight being the amazing food.

  • Stayed April 2012, travelled with friends
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Helpful?
Thank Alan222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, 21 April 2012
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Banbury, United Kingdom
Level 6 Contributor
164 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 3 April 2012

Our first visit to India as a business for the Label Expo Show. We decided to pay a little more and were pleased we did. It is a culture shock seeing the poverty vrs the money. But we paid more for this hotel and it was an oasis in amongst the caos outside the walls. Everything was tipity top. Breakfast was excellent and the retaurants provided excellent food. The hotel was clean and offered many facilities. I would recommend highly this hotel, but bear in mind the distance from attractions if you are on holiday.

Room Tip: Distance from attractions may be an issue due to the traffic, but if you are not in a hurry then no...
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  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, 4 April 2012
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level 4 Contributor
28 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 March 2012

I have stay at the Sheraton 4 or 5 times and the service has always been good. I particularly like the breakfast selection and the cook to order chefs will prepare western or very good traditional Indian items.

There is a medium size mall within two minutes walk out the side gate. Has Costa Coffee, a large Marks and Spencers, Apple Store, a Supermarket, etc.

Only a small part of the pool area gets the sun so a good shaded area to sit.

Rooms are clean and well furnished.

Room Tip: If you are Gold or Platinum SPG member or book Club Level try and get on Floor 7 where the Lounge is...
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GlobalServicesGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, 4 April 2012
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 5 Contributor
58 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 28 March 2012

The rooms have everything you need, clean, great air conditioning, good beds, loads of towels, and toiletries. the breakfast spread is good. Great business facilities, but most of all, quality service is provided with confidence and without being overbearing. Also I like convenience of the large mall just behind the hotel.
Small negatives are high prices for room service beverages, and in some of the restaurants, as well as for the internet. The pool temperature is arctic, and way to cold.

Room Tip: Ask for upgrades, for such things as laundry, and wifi.
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Katrin09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, 15 June 2012
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
199 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 27 March 2012

This Hotel is simply fantastic. Anyone who stays in a higher star hotel in India will surely agree that the service standards in all aspects are very hard to beat. Checkin is very efficient with lovely staff who genuinely want to please and help. The rooms are spacious with flat screen TV's, Mini Bar and a few snacks (all reasonably priced). Bottled water was also in the room which is recommended for the Tea and Coffee Making facilities.

The beds are very comfortable and very clean and the general appearance of the room and bathroom is that it is cleaned properly. There are complimentary toiletries which seem to be of a good standard... Its not until you look out of your window that your reminded that your in India (some interesting sights) !

Having travelled extensively in my opinion it would be hard to match the service offered by such Hotels in India. The people are simply wonderful and the staff in this hotel from reception to cleaners are a prime example of Indian hospitality.

I cannot praise this hotel enough mainly because of the staff, genuinely helpful always polite and willing to assist. I phoned housekeeping to get a shirt pressed within 5 minutes my shirt was collected and within the hour it was returned, brilliant.

The Dhaksin restaurant offers an evening buffet with lots of Indian dishes, the food was beautiful and very tasty you can eat as much as you like (No Delhi belly here) and whilst it is more expensive than eating outside it still represents good value.

There is a well appointed health club which offers massage and beauty treatments and a large sheltered pool area with the usual attentive staff. My visit with work was as usual to brief but one which I always enjoy.

Room Tip: My room looked out towards a car park and government building where you could see people 'reliev...
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank paulwflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, 4 April 2012
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 6 Contributor
487 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 456 helpful votes
Reviewed 26 March 2012

It is a pity that this outstanding hotel, a joint venture of Sheraton and the India Tobacco Co, is situated in such an unattractive part of this vast and largely ugly city. In design and quality, it deserves to be right up there in Connaught Square. The rooms are spacious and well equipped, the service first class, and the eating facilities are the best my wife and I experienced during 12 days in India. Downstairs, there is a good bar and an all-day restaurant that serves buffet meals for breakfast, lunch and dinner that are simply outstanding in quality and the wide range of dishes available. The prices are very reasonable. For more exotic and somewhat more expensive dining, there are two award-winning restaurants on the 1st floor, one serving Pan-Asian cuisine and the other is devoted to the hot spicy and delicious cuisine of South India ----- it includes a la carte and fixed price menus. We were too busy to explore the facilities, but we did enjoy the delightful walled-in garden with its sinuous swimming pool. A kettle and modest refreshments were provided in the room. Wi fi costs are pretty standard for this chain. On several occasions, because there was no tonic or chips in the mini-bar, I went downstairs to the lounge bar and was offered what I wanted free of charge. Finally, there are some excellent shops in the hotel's small arcade where we did most of our shopping --- a very rare experience for us, as we generally find such outlets greatly overpriced. Bed and breakfast came in around $200 and the wonderful buffet meals $30 per head. For us, this hotel rated as our favourite attraction in India's capital.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davidgoldberg1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, 4 April 2012
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton New Delhi

Property: Sheraton New Delhi
Address: District Centre | Saket, New Delhi 110017, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in New Delhi
#18 Business Hotel in New Delhi
#23 Luxury Hotel in New Delhi
#30 Romantic Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton New Delhi 5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Sheraton New Delhi Hotel New Delhi
Maurya Sheraton Delhi
Hotel Sheraton Delhi
Maurya Sheraton New Delhi
Sheraton Maurya New Delhi
Sheraton Delhi
Sheraton Maurya Delhi

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