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“Another great property- Victim of government apathy”
Review of Hotel Samrat

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Hotel Samrat
Ranked #411 of 713 Hotels in New Delhi
Reviewed 19 May 2017

What do you call a place near the power centre in Delhi. The hotel is walk-able distance from 7RCR (Indian PM residence) so it seems like rooms facing his residence are not allocated (as told), so there you have few rooms lying vacant or used for government purposes.

The staff has the same attitude, though they try their best to appear courteous, but since its a job on which they cannot get fired they dont care.

The room which I stayed had an issue with A\C but repeated requests did not yield any results, also the hotel is used extensively by government employees (during my stay entire group >15 from IRS were staying there).

The food was average, cannot complain, but service need improvement. The parking outside the hotel is mostly filled by taxis, drivers for babus.

Overall I could say a golden goose left at the mercy of the famous Indian bureaucracy, which by sheer size, location and some upkeep would have given other private hotels a run for their money.

Room Tip: If you have other options please choose that.
  • Stayed: March 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Ranjitvenu81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samratteam, Manager at Hotel Samrat, responded to this reviewResponded 23 May 2017

Dear Guest

Greetings from Hotel Samrat!!!

The hotel Samrat appreciates your valuable comments on tripadvisor.The points raised by you are all noted for better performance of the hotel in future.

Please help the hotel by providing the room number and date of your stay at the hotel.

Regards
Samratteam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (151)
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4 - 10 of 151 reviews

Reviewed 16 April 2017 via mobile

Stayed in this hotel for short visit to Delhi and was expecting a little more nicer and cleaner than it was.

The hallway carpets are old and torn, the rooms setup is average and some areas were not even clean.

Staff is very friendly and courteous, that is the only good thing which is keeping this hotel running.

They have tough competition out there and they should keep up.

Stayed: April 2017, travelled with family
1  Thank tarandeep s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samratteam, Manager at Hotel Samrat, responded to this reviewResponded 20 April 2017

Dear Guest
Greetings from samrat!!!!
Thanks for your feedback on trip advisor as it helps us to improve and do better. we have noted all your points of improvement and let me assure you that we are already working on it and all your areas of concern are under renovation. Hope you will see the the change in your next visit.

Regards
Management

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Reviewed 16 April 2017

The room was above the Market
Nice and Clean
Free WIfi
with good speed
very reasonable as i booked through ibibo
Above market so accecess all types of shop
Reasonable parking space
but place is quick access to Work

  • Stayed: April 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank kamalkatari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samratteam, Manager at Hotel Samrat, responded to this reviewResponded 20 April 2017

Dear Guest

Greetings from the Samrat!!!!!

Thank you very much for your appericiation it boosts our morale to do better.

Regards
MANAGEMENT

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Reviewed 10 April 2017 via mobile

I stayed in the hotel for 3night, Hotel is under Govt control run by ITDC, rooms are clean and big enough, though little outdated, need renovation in some rooms. Check in and out was hardly took me 5min. Room service is very good with tasty food. Only cons is almost no WiFi signal at my room. Hope management will look at that matter.

Stayed: April 2017, travelled solo
Thank pallabD1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samratteam, Manager at Hotel Samrat, responded to this reviewResponded 12 April 2017

Dear Guest
Greetings from Samrat!!!!!

Thank you very much for your feedback as it not only motivates us to do better but also helps us in improving our shortcomings. we have noted your concern regarding the wifi and already working on it.

THANKS
REGARDS
MANAGEMENT

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Reviewed 23 March 2017 via mobile

Just visited Delhi for a day so stayed at Samrat cause got a good package. Hotel undergoing renovations so rooms Aloted on 2nd floor only. In fact first floor is in accacable so have to use lift n stare case near reception only. As usual nice big room all facilities lot of toiletries bath Rob n off course welcome fruit platter with two 500 ml bottles of cold drinks. Breakfast now they serve at newly opened restaurant where it is a constraints to find sitting place. It is musical chairs. Need improvement. Also now.they provide wifi code at check in only.

Stayed: March 2017, travelled solo
Thank JSS71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samratteam, Manager at Hotel Samrat, responded to this reviewResponded 24 March 2017

Dear Guest


Greetings from the hotel!!!!!!

Thank you very much for your feedback. Your appreciation really boosts our moralr to do better .As you are aware that hotel is undergoing rennovation it will be a great pleasure to serve you again to make you feel and see the difference

REGARDS
HOTEL MANAGEMENT

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Reviewed 5 March 2017

Stayed for 3 nights.

Pros
1. Great Location. Walking distances to all the embassies and the prominent Government buildings of the city.
2. Lots of parking space, unusual in this part of the city.
3. Variety of toiletries is more than average.
4. Room service is prompt

Cons
1. Poor cleanliness especially considering that renovations are on.Carpets have a musty smell and towels are old and yellowing.
2. Quality of breakfast buffet is POOR. Though the spread is continental, quality needs vast improvement. restricted myself to pacakged products and fruits. Staff helps themselves from the buffet during the buffett timings ahead of guests.
3. Gym needs improvement....one treadmill and a cross trainer do not make a gym.
4. Refrigerator of minibar needed cleaning.
5. Elevator does not open on the second floor......seriously?

  • Stayed: March 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Vivek V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samratteam, Guest Relations Manager at Hotel Samrat, responded to this reviewResponded 15 March 2017

Dear Sir,

Greetings!!!

The Hotel Samrat Team apologizes for the inconveniences faced by you during your stay here. All your observations are noted and the needful is being undertaken for improvements. Further this is inform you that as the maintenance work was going on at the 2nd floor and the elevators were made non-operational there.

Thanks & regards

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Reviewed 3 March 2017

We went as a marriage group and front office reception was very inefficient and rude. it took more than an hour to allot rooms. Finally we entered old large untidy room with pathetic baths room. House keeping is bad and unprofessional. Less said the better. Avoid if you can and I surely would.

  • Stayed: November 2016, travelled with family
    • Value
    • Location
    • Service
Thank Sivaramakrishna... G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Samrat

Address: 50 - B Kautilya Marg, New Delhi 110021, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#80 Luxury Hotel in New Delhi
Price Range: $75 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Samrat 4*
Number of rooms: 255
Official Description (provided by the hotel):
Set in the landscape garden. Samrat’s elegant structure built around a centre flower-filled atrium an open air courtyard lives up to the concept of luxury hotel. The hotel has a choice of 255 rooms with a Pan-Asian restaurant “SHIRO,” a multicuisine restaurant ‘CHAKRAAS.” To serve you better there is LAYBA, a beauty salon. ... more   less 
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Also Known As:
Samrat Hotel New Delhi
Samrat New Delhi
Hotel Samrat Delhi
Samrat Hotel Delhi

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