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Reviews (171)
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Reviewed April 16, 2017 via mobile

Stayed in this hotel for short visit to Delhi and was expecting a little more nicer and cleaner than it was.

The hallway carpets are old and torn, the rooms setup is average and some areas were not even clean.

Staff is very friendly and courteous, that is the only good thing which is keeping this hotel running.

They have tough competition out there and they should keep up.

Stayed: April 2017, travelled with family
1  Thank tarandeep s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samratteam, Manager at Hotel Samrat, responded to this reviewResponded April 20, 2017

Dear Guest
Greetings from samrat!!!!
Thanks for your feedback on trip advisor as it helps us to improve and do better. we have noted all your points of improvement and let me assure you that we are already working on it and all your areas of concern are under renovation. Hope you will see the the change in your next visit.

Regards
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 16, 2017

The room was above the Market
Nice and Clean
Free WIfi
with good speed
very reasonable as i booked through ibibo
Above market so accecess all types of shop
Reasonable parking space
but place is quick access to Work

  • Stayed: April 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank kamalkatari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samratteam, Manager at Hotel Samrat, responded to this reviewResponded April 20, 2017

Dear Guest

Greetings from the Samrat!!!!!

Thank you very much for your appericiation it boosts our morale to do better.

Regards
MANAGEMENT

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 10, 2017 via mobile

I stayed in the hotel for 3night, Hotel is under Govt control run by ITDC, rooms are clean and big enough, though little outdated, need renovation in some rooms. Check in and out was hardly took me 5min. Room service is very good with tasty food. Only cons is almost no WiFi signal at my room. Hope management will look at that matter.

Stayed: April 2017, travelled solo
Thank pallabD1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samratteam, Manager at Hotel Samrat, responded to this reviewResponded April 12, 2017

Dear Guest
Greetings from Samrat!!!!!

Thank you very much for your feedback as it not only motivates us to do better but also helps us in improving our shortcomings. we have noted your concern regarding the wifi and already working on it.

THANKS
REGARDS
MANAGEMENT

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Reviewed March 23, 2017 via mobile

Just visited Delhi for a day so stayed at Samrat cause got a good package. Hotel undergoing renovations so rooms Aloted on 2nd floor only. In fact first floor is in accacable so have to use lift n stare case near reception only. As usual nice big room all facilities lot of toiletries bath Rob n off course welcome fruit platter with two 500 ml bottles of cold drinks. Breakfast now they serve at newly opened restaurant where it is a constraints to find sitting place. It is musical chairs. Need improvement. Also now.they provide wifi code at check in only.

Stayed: March 2017, travelled solo
Thank JSS71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samratteam, Manager at Hotel Samrat, responded to this reviewResponded March 24, 2017

Dear Guest


Greetings from the hotel!!!!!!

Thank you very much for your feedback. Your appreciation really boosts our moralr to do better .As you are aware that hotel is undergoing rennovation it will be a great pleasure to serve you again to make you feel and see the difference

REGARDS
HOTEL MANAGEMENT

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 5, 2017

Stayed for 3 nights.

Pros
1. Great Location. Walking distances to all the embassies and the prominent Government buildings of the city.
2. Lots of parking space, unusual in this part of the city.
3. Variety of toiletries is more than average.
4. Room service is prompt

Cons
1. Poor cleanliness especially considering that renovations are on.Carpets have a musty smell and towels are old and yellowing.
2. Quality of breakfast buffet is POOR. Though the spread is continental, quality needs vast improvement. restricted myself to pacakged products and fruits. Staff helps themselves from the buffet during the buffett timings ahead of guests.
3. Gym needs improvement....one treadmill and a cross trainer do not make a gym.
4. Refrigerator of minibar needed cleaning.
5. Elevator does not open on the second floor......seriously?

  • Stayed: March 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Vivek V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samratteam, Guest Relations Manager at Hotel Samrat, responded to this reviewResponded March 15, 2017

Dear Sir,

Greetings!!!

The Hotel Samrat Team apologizes for the inconveniences faced by you during your stay here. All your observations are noted and the needful is being undertaken for improvements. Further this is inform you that as the maintenance work was going on at the 2nd floor and the elevators were made non-operational there.

Thanks & regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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