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“Stay Away!!!!” 1 of 5 bubbles
Review of Hotel BB Palace

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Hotel BB Palace
Ranked #509 of 706 Hotels in New Delhi
Gloucester, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Stay Away!!!!”
1 of 5 bubbles Reviewed 14 January 2012

Mice, cockroaches, unclean, with restricted hot water supply. We felt vulnerable in the event of a fire as there was no alternative means of escape, smoking was allowed and there was no sign of a fire alarm. The sheets were dirty on arrival and were not changed after this was highlighted for the whole duration of our three night stay. Breakfast was also disappointing and the extras listed in our booking were not fulfilled.

Room Tip: Ask to see a room before you check in
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  • Stayed January 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Terry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KARTIKBB, Manager at Hotel BB Palace, responded to this review, 7 July 2015
Thanking you for your valuable feedback, It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high , It will be our honour to serve you better to better hospitality again, Rest assure all the problem has been taken care of , There has been change in management you will see a new BB Palace when you come again Hope we will see you soon in our hotel with Renewed vigor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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223 reviews from our community

Traveller rating
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    34
    19
    32
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
München
Level Contributor
194 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
1 of 5 bubbles Reviewed 12 January 2012

we booked: late checkin (guaranteed booking), free wifi, free transfer from and to the airport.

we got: no room (fully booked), no wifi available, no transfer from/to the airport offered.

Do not book this hotel!! Restaurant kitchen is dirty - if you see you won't eat anything.

Wir buchten: spät checkin (garantierte Buchung), kostenloses W-Lan, kostenlosen Airport Shuttle (hin und zurück).

Nichts von alledem wird tatsächlich geboten. Stattdessen war das Hotel ausgebucht und wir mussten in ein anderes Hotel. Finger weg!!!

  • Stayed January 2012, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank rs94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KARTIKBB, Manager at Hotel BB Palace, responded to this review, 7 July 2015
Google Translation
Ich danke Ihnen für Ihr wertvolles Feedback , Es war ganz unser Vergnügen, Sie gedient haben . Es ist geschätzten Kunden wie Sie, die die Moral der jeden von uns , die in Hotel BB Palace so hoch zu halten, wird es uns eine Ehre, Sie besser dienen , um eine bessere Gastfreundschaft wieder , Rest versichern, all das Problem hat sich erledigt sein , hat es gewesen Wechsel in der Geschäftsführung werden Sie eine neue BB Palace finden Sie , wenn Sie wieder kommen Hoffe, wir werden Sie bald in unserem Hotel mit neuem Elan zu sehen
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Travellers are raving about these New Delhi hotels

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 1 January 2012

1) Staff is very lazy. We had to tell 3 times to get our work done.
2) Items in morning breakfast will be missing after the first round is over and takes 20-30 minutes to refill, where the staff will ask you "Aur Kuch Lau :)".
3) Wireless does not work.

This was the worst stay ever with a hotel.

  • Stayed December 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Omkarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KARTIKBB, Manager at Hotel BB Palace, responded to this review, 2 July 2015
Thanking you for your valuable feedback, It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high , It will be our honour to serve you better to better hospitality again, Rest assure all the problem has been taken care of , There has been change in management you will see a new BB Palace when you come again Hope we will see you soon in our hotel with Renewed vigor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 December 2011

A friend and I were traveling throughout India and had the pleasure of staying at Hotel BB Palace. We always stayed at nice hotels wherever we were and this was by far our favorite!The hotel is small and quaint and the staff are incrediably helpful and attentive. We also felt very safe there, which is important since we are both young women. The rooms are clean and the food is delicious. You must take your breakfast out on the terrace which overlooks Bank Street. Everything about our experience at Hotel BB Palace was positive, but what really made it special was the staff. They really take care of you and want you to have a wonderful time in Delhi. Saurabh, Vijay and Mahi were great, ask for one of them and they will be sure to help you anyway they can.

  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BrieCollins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 12 December 2011

We were two families, four adults & four kids, we had taken four rooms, the hotel looks great on the website but very poor when you visit the same. We had taken the room with breakfast package, breakfast was of very poor quality, rooms are below average, too many mosquitoes, bathrooms are too greasy, showers didn't work even though we made strong complains, they were falling on deaf ears!! The hotel is approx 15minutes walk from metro rail, but it is not a great point to consider staying in this hotel. Avoid!!

  • Stayed November 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank naresh_rohira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KARTIKBB, Manager at Hotel BB Palace, responded to this review, 2 July 2015
Thanking you for your valuable feedback, It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high , It will be our honour to serve you better to better hospitality again, Rest assure all the problem has been taken care of , There has been change in management you will see a new BB Palace when you come again Hope we will see you soon in our hotel with Renewed vigor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hyderabad, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 12 December 2011

My family and a friend of ours stayed for four days at BB Palace in November [14-17]. The Finance department reeks of scam. First the accountant Mahendra did not give us complete bill - he put some figures in print and some in pen and added them up for our total. There is no issue with the amount of the bill. The issue is giving a PROPER bill to the guest who stayed and has PAID in FULL.

When I insisted on the bill he gave me two bills one for room 105 and another for 106. The lesser amount bill is a proper bill printed, but the higher amount bill is just a PROFORMA - a sample copy in simple words.

I have called them about four times and the response is CASUAL and 'SO WHAT' attitude.

Then I sent three mails to their id and I received a mail from one Mr. Karthik Uppal asking for my telephone number, dates of our stay and the amount of the bill. I sent all the details and he is yet to respond. I have mailed him twice and yet there is no response from Mr. Mahendra, the cashier or accountant nor from Mr. Karthik. I have to claim this amount from my office for the expenses incurred on this trip. Since I have not received a proper bill, I had to pay from my pocket. I had to either produce the proper bill or just pay.

I do not know if the issue at hand is an ERROR or A DELIBERATE attempt at fraud to make money. But I feel cheated and let down by the hotel and its staff.

WOW WHAT AN EXPERIENCE - IT IS TRULY A PALACE!!!

Room Tip: I checked the reviews and made the decision to stay there. I do not blame the others and their expe...
See more room tips
  • Stayed November 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank KoolKeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KARTIKBB, Manager at Hotel BB Palace, responded to this review, 7 July 2015
Thanking you for your valuable feedback, It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high , It will be our honour to serve you better to better hospitality again, Rest assure all the problem has been taken care of , There has been change in management you will see a new BB Palace when you come again Hope we will see you soon in our hotel with Renewed vigor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 28 November 2011

This hotel is absolutely disgusting!! We paid £100 to stay here for 3 x nights which isn't a lot but there's budget and then there's rank!! This hotel is rank!! It’s got a certificate on the wall in reception from somewhere (probably homemade) saying…
“Best boutique hotel in Delhi!!” My answer is...No bloody way!!
There's much better budget accommodation around; I saw a best western hotel which looked reasonable and nice from the outside!!
The hotel is not far from the main sites of Delhi i.e. Connaught Square, India gate, Jama Masjid etc. but believe me that is the ONLY thing this hotel has to offer!!
Its actual location is in a VERY filthy and built up street which is noisy 24hours a day!! No taxi or Tuc Tuc drivers ever knew where the actual hotel was! But they know the road so you find it eventually!!
The towels were dirty and hard, we didn't use them!! The sheets were dirty, the Wi-Fi didn't work (had to use an internet cable!) defeating the point of Wi-Fi . My wife has an ipad so she couldn’t connect using a wire.
You have to ring and ask for hot water to be turned on but you don’t get much as there’s a big bucket in the bathroom that they expect you to fill and wash from! You can’t use the shower as an actual shower as it just floods the bathroom!
They advertise hotel pick up but they didn’t pick us up even though they confirmed via email that they would be! Not nice when you land at 4am!!!
We paid for a taxi ourselves but kept a receipt and instead of refunding us they offered to drop us at the airport at the end of our stay! Which was fair enough we thought even though the person at the front desk told us we paid twice the amount we should have paid for the taxi!! (Should be 650rupees MAXIMUM!) We paid 1,300 rupees!
When we actually got the hotel transfer to the airport it was a busted up fiat panda that turned up!! With no seat belts and the boot didn’t open so they had to cram our bags into the front passenger seat!!!
The Breakfast was OK they had spicy potatoes, boiled eggs yoghurt and cold tea on offer. The waiters tried to be attentive but they had very little resources to work with!!
Now; just in case you were thinking of booking still … we had a mouse in the room!! My wife left her eye liner pencil on the bed before we went out and when we got back it was chewed to bits and when I opened the fridge cabinet you could see it was full of mouse droppings!! We called the front desk and they sent two porters up to the room with a sticky pad to catch it with!
After half an hour they caught it and just walked out of the room and shut the door!! Leaving the mouse droppings and the chewed up pencil!!!
This is without a doubt the WORST hotel I have ever stayed in!! Don’t be fooled by the fact that it’s in Delhi as there really are some nice, decent, budget hotels in Delhi!!
The hotel has a horrible smell throughout. We could not wait to leave!!

Room Tip: Whatever price you get quoted barter to at least half!!
See more room tips
  • Stayed November 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank tommy3929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KARTIKBB, Manager at Hotel BB Palace, responded to this review, 2 July 2015
Thanking you for your valuable feedback, It was entirely our pleasure to have served you. It is esteemed customers like you who keep the morale of each one of us working in Hotel BB Palace so high , It will be our honour to serve you better to better hospitality again, Rest assure all the problem has been taken care of , There has been change in management you will see a new BB Palace when you come again Hope we will see you soon in our hotel with Renewed vigor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel BB Palace

Property: Hotel BB Palace
Address: 2638 & 2642 Hotel BB Palace Bank Street Gurudwara Road | Karol Bagh, New Delhi 110005, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #509 of 706 Hotels in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel BB Palace 3.5*
Number of rooms: 24
Official Description (provided by the hotel):
Award winning BOUTIQUE HOTEL BB PALACE, KAROL BAGH, NEW DELHI opened on 15 Jan 2009. Centrally and Conveniently located in the heart of National capital New Delhi, Karol Bagh, which is in easy access to Connaught Place, India Gate , Red Fort , Jama Masjid and prime business and shopping area of New Delhi, major government and corporate offices.Just 5 Minutes walking distance for Metro Station also New Delhi Railway Station is just 3km far. ... more   less 
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