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Reviews (421)
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Reviewed October 17, 2017 via mobile

Hotel is ideally located in town close to all the sight seeing attractions, local bars and restaurants. The staff are friendly especially the lovely guys on the front gate, who always had a smile and a hello for you. The rooms are clean and functional which is reflected in the price and serviced daily. All I would recommend is maybe some more information in the room detailing room service number, restaurant opening times, I don't know if this hotel has a bar as I was never informed and never saw one? Would definitely return.

Stayed: October 2017, travelled with friends
Thank WAYNEG114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 17, 2017

My first stay at this hotel, did not know what to expect, from the moment i checked in there was absolutely no flaw, we stayed for two nights and was highly impressed. Front office staff Mr Thomson and FB manager Mr Nelson, needs a lot of credit, their customer service skills are fantastic.
The location is a plus point, if only they would provide free airport transfers, i would give it 5*.

Room Tip: Higher floors are better, at times you can here very loud music.
  • Stayed: October 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank johnmmachado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager-OR, Manager at The Oriental Residency, responded to this reviewResponded October 25, 2017

Dear Mr. Johnmachado,
Thank you for your review and for staying at Oriental Residency, Mumbai.

We are delighted to hear your stay with us was great, especially the buffet breakfast experience at Soul and Mr. Thomson at front office. As you discovered, our associates are really the key to our success. We truly believe they do their best to ensure all of our guests are looked after with the true spirit of Oriental hospitality. We are humbled & grateful for your feedback.

Looking forward to your next visit to our hotel.
Team Oriental

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Reviewed October 14, 2017

We stayed at the hotel for almost 5 nights. The staff is extremely not helpful including the management. We had the window open and we had advised them to close it. While we were in the room, we wanted to enjoy the room and we were refused that the window cannot be open due to security reasons while we were in the room.

Stayed: October 2017
Thank AnandIshwarlal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager-OR, Manager at The Oriental Residency, responded to this reviewResponded October 24, 2017

Dear AnandIshwarlal,

Thank you for your feedback.
Thank you again for staying with us. We apologize as we did not open the windows, as a hotel policy we do not open the windows for your safety and security and to avoid flying insects from entering the hotel rooms. As we had offered you a complimentary upgrade to the Terrace Garden Room which allows you to enjoy the Mumbai Weather and is more suited to your requirements. We understand since you had unpacked it is rather inconvenient to move rooms.

Once again accept our sincere apologies and we look forward to welcoming you back to The Oriental Residency Hotel
Team Oriental

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Reviewed October 7, 2017 via mobile

The hotel is located very close to everyday amenities like Khar station, good food joints, hospital, bus stops, etc. Linking road and Bandra are within 500 m.
The north Indian food served here is among the best I have had in Mumbai.
The hospitable staff like Nelson and Arun who handle the restaurant in the morning, Victor part of the front office and the housekeeping team will know your personal preferences and make an effort to make your stay a secure and comfortable one.

It is a safe place to stay. Looking forward to being back!

Stayed: September 2017
Thank Priyanka_maz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager-OR, Manager at The Oriental Residency, responded to this reviewResponded October 7, 2017

Dear Madam,

It’s so wonderful to read your review and we were thrilled you felt our quintessential Oriental Residency hospitality when you stayed with us.

While we are extremely lucky to enjoy a prime location in Mumbai, we are very proud of our team who are really the key to our success. I truly believe they do their best to ensure all of our guests are treated as VIPs and I am thrilled this came across in your interactions with them. I will certainly pass on your kind words to Victor, Arun, and Nelson with a special internal kudos for making your stay more memorable.

We hope to welcome you back to Oriental Residency someday very soon!

Warm regards,
Team Oriental

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Reviewed October 2, 2017

The location and amenities and excellent. The entire team is very cooperative, helpful and ever smiling. Excellent service provided by Makrand, Victor and others from Front Desk as well as by Arun & Nelson from Restaurant.

Room Tip: Worth Staying definitely
  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Umeshm1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager-OR, Manager at The Oriental Residency, responded to this reviewResponded October 4, 2017

Dear Mr. Umesh,

Thank you for choosing to stay at Oriental Residency Hotel for your recent stay in Mumbai!

We were thrilled to have you as our guest and appreciate your feedback which is very well received. We have also shared your comments with Makrant, Victor, Arun & Nelson with a special commendation for making the stay more memorable.

We hope to have the pleasure to welcome you back to Oriental Residency on your next visit to Mumbai!

Warm regards,
Team Oriental.

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