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“An oasis where service is king” 5 of 5 bubbles
Review of Trident, Bandra Kurla, Mumbai

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Trident, Bandra Kurla, Mumbai
Ranked #7 of 439 Hotels in Mumbai (Bombay)
Certificate of Excellence
Melbourne, Australia
Level Contributor
49 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“An oasis where service is king”
5 of 5 bubbles Reviewed 3 March 2012

I was recently booked into the Trident by a client and spent 11 nights there. Normally the prospect of 11 nights in the same hotel is...well...dispiriting, but this was one of the best hotel experiences I have had for some time.

True, the hotel is located in a bit of a wasteland. Apparently this whole Bandra area comprised slums that have been cleared by the Government which has then provided incentives to business to move there and build. To that end you'll find yourself surrounded by building sites and emerging towers of glass and concrete. You'll even overlook the US Embassy from some rooms!

Don't be put off by this. You will find yourself well outside old Mumbai, but it's easy enough to get there to explore the sights and get a feel for old India. Here you'll be in a great sized room, furnished in wood, marble and light colours, wide windows, heaps of light and every modern convenience you could want. Great bathroom with shower, bath and vanity. The rooms have motorised curtains and blinds, good desk and working facilities, great lighting and, very importantly, a really comfortable bed and great airconditioning system.

Everything feels new, the maintenance levels are incredibly high, the food is really good and offers not only great variety, but also good quality. The in-house restaurants are great, especially Maya, the hotel car service efficient and cost effective, rooms beautifully serviced, bowls of fruit in the rooms - the list goes on and on. The Health Club/Gym is well equipped and there is enough gear to cope with peak periods and there is usually a trainer there to help if you need it. The negative edge pool is a landscaping triumph, although being quite new, there are no trees yet shading it on a hot Mumbai day.There is even a spa which I did use a couple of times, and that was fine. After a hard day at work, this is truly an oasis.

OK, you can tell I enjoyed this experience, but let me share with you the key ingredient that underpins the real enjoyment. It's the people who work there! They are great. I have been lucky enough to spend time on business in may cities and in many hotels. The Trident stands apart through its people. Obviously carefully recruited and trained, they are arch professionals focused on making sure you enjoy every experience in the hotel. They are friendly without being intrusive, they go to the trouble to learn your name, they look for ways to help and make your stay most enjoyable. They succeed! The service here is second to none, so don't be put off by earlier statements about location. Give the Trident team an opportunity to prove my claims. You won't regret it!

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Davred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BandraKurla-Trident, General Manager at Trident, Bandra Kurla, Mumbai, responded to this review, 5 March 2012
Dear Trip Advisor member,

Thank you for your appreciative comments about our hotel on Trip Advisor.

I am happy to note that you enjoyed the product and services at the hotel. Your words of appreciation have been conveyed to the team who are delighted to know that their efforts have been recognized and appreciated by you.

The team and I look forward to welcoming you back soon.


Warm regards,

Visheshwar Raj Singh
General Manager, Trident, Bandra Kurla, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,283 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Jakarta, Indonesia
Level Contributor
200 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed 26 February 2012

Stay for 3 nights at Trident, breakfast was good, but not too many choices, mostly the hotel was business hotel, saw many foreigners with suits having breakfast there. the room was good, but i got not so good view. The services was good. The only thing was when we entered the room, i can feel dust at the room by snitching. The fruit compliment was not yet refreshed, got bad orange with apple but after i called, they change it and i told them that i only want orange everyday, they just did it for me. And since it was at the Bandra Kurla Complex, the nearest mall is about 20 minutes. Not so many things surround.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank InlyF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BandraKurla-Trident, General Manager at Trident, Bandra Kurla, Mumbai, responded to this review, 27 February 2012
Dear TripAdvisor Member,

Thank you for posting the review of your experience at Trident, Bandra Kurla, Mumbai.

I have noted your feedback regarding the fruits and the dust observed by you in your room . I apologize for the inconvenience caused to you. Rest assured, your feedback has been shared with the concerned teams and corrective action has been put in place.

My team and I look forward welcoming you back to Trident, Bandra Kurla, Mumbai.

Warm Regards,

Visheshwar Raj Singh
General Manager, Trident, Bandra Kurla, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Istanbul, Turkey
Level Contributor
166 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed 26 February 2012

I visited for a conference and was surprised by the attention to detail at every moment of my stay. I asked how many staff worked at the hotel and was told "700"; for this reason, I was constantly pampered. Perhaps the best hotel I have had the pleasure to stay at.
I normally spurn hotel restaurants but the Maya Restaurant had excellent food with a chef who came out and recommended items that each of the three of us would like. Chicken in a silky coconut curry sauce, 'paneer' (cheese' in a spinach sauce), etc at just the right 'heat' level to satisfy our varying tastes.
The location is in a suburb so that would be the one factor that would need to be considered if you were not aiming for this district in particular.

  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cyrus C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BandraKurla-Trident, General Manager at Trident, Bandra Kurla, Mumbai, responded to this review, 27 February 2012
Dear Trip Advisor member,

Thank you for your appreciative comments about our hotel on Trip Advisor.

I am glad to note you enjoyed your meal at Maya, our Indian specialty restaurant. Your kind words of appreciation have be conveyed to my team for whom it will be a tremendous source of inspiration.

The team at the hotel and I look forward to welcoming you back soon.


Warm regards,

Visheshwar Raj Singh
General Manager, Trident, Bandra Kurla, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 20 February 2012

This is not a bargain hotel, but it's worth the splurge. The rooms are lovely, and the maids don't miss a thing. I had a single flower in my room in a glass of water, and once the maid came through the room it was placed in a bud vase and there was also a whole bouquet of fresh flowers! Meals are quite good, with a great breakfast buffet and good service. Beautiful pool and an exceptional gym with a trainer there full-time to help you and make sure you always have a bottle of water and a fresh towel.

Beware - meals can be quite pricey if you have several courses. The view from my room was of the pool and the new US Consulate compound.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank hikerVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BandraKurla-Trident, General Manager at Trident, Bandra Kurla, Mumbai, responded to this review, 22 February 2012
Dear Trip Advisor member,

Thank you for posting your review about your experience at Trident, Bandra Kurla, Mumbai.

I am glad you enjoyed the services at the hotel.

With reference to your comment about ‘meals being pricey if you have several courses’, we do provide set menus at our restaurants which give you the option of having a 3 course meal at a fixed price.

Thank you once again for taking the time to comment on our services.

The team at the hotel and I look forward to welcoming you back soon.

Warm regards,

Visheshwar Raj Singh
General Manager, Trident, Bandra Kurla, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 18 February 2012

very convenient location at 20 min distance from international airport. Posh area with some good restaurants nearby. Breakfast is served in a very light and clean restaurant with open windows looking at the garden. Every taxi driver provided by the hotel is reliable, which is important when in rush. Rooms have good rate price/quality, and well equipped but not well noise insulated. Enough space in the closet for one person staying 2-3 days max. The indian restaurant has excellent taste and presentation, but dishes are adjusted to western visitors. The gym I can be improved with machines. The Spa has terapy room with comfortable climate and very good cleanness level. The business center is too small and do not guarantee enough privacy .

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Viaggiare

Helpful?
Thank LucaG1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BandraKurla-Trident, General Manager at Trident, Bandra Kurla, Mumbai, responded to this review, 22 February 2012
Dear TripAdvisor Member,

Thank you for posting the review of your experience at Trident, Bandra Kurla, Mumbai.

Whilst I am happy to note that you had a comfortable stay at the hotel, please accept my apologies for the inconvenience caused to you on account of the noise insulation in your room. With regards to the food at our Indian Restaurant Maya, our Chef would be delighted to customize the dish to suit your palate.

Space constraints would not allow us to add new piece equipment at the fitness center, but we would be happy to hear from you any recommendation which we would bear in mind the next time we were renovating the space.

Our team at the business centre would be delighted to organize a more private space for you to work in, upon your next visit to the hotel.

We look forward to welcoming you back to Trident, Bandra Kurla, Mumbai.

Warm Regards,

Visheshwar Raj Singh
General Manager, Trident, Bandra Kurla, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Ontario, Canada
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 17 February 2012

This is best of the best. I'm an ex-Hotelier who was a manager at Four Seasons and stays either at the the Four Seasons or 'the one and only' globally. I give this hotel and Oberoi chain higher grade. Whenever I'm in India I stay at one of The Oberoi Hotels and my partners and clients do the same. Keep up the good work

  • Stayed March 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vik K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BandraKurla-Trident, General Manager at Trident, Bandra Kurla, Mumbai, responded to this review, 18 February 2012
Dear Trip Advisor Member,

Thank you for posting your review about your experience at Trident, Bandra Kurla, Mumbai.

Your kind words of appreciation shall be conveyed to my team for whom it will be a tremendous source of inspiration.

The team at the hotel and I look forward to welcoming you back soon.


Warm Regards,

Visheshwar Raj Singh
General Manager, Trident, Bandra Kurla, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 14 February 2012

I stayed for 2 nights at the Trident on a business trip. Was very impressed with the rooms as well as service - both were of superior quality. The breakfast was excellent, the pool and spa both looked good though I didnt get a chance to try them out. I would definitely stay here again.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank amrita666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BandraKurla-Trident, General Manager at Trident, Bandra Kurla, Mumbai, responded to this review, 14 February 2012
Dear Trip Advisor member,

Thank you for posting your review about your experience at Trident, Bandra Kurla, Mumbai.

I am glad you left with a positive impression of our hotel product and services.

The team at the hotel and I look forward to welcoming you back soon.

Warm regards,

Visheshwar Raj Singh
General Manager, Trident, Bandra Kurla, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Trident, Bandra Kurla, Mumbai

Property: Trident, Bandra Kurla, Mumbai
Address: C - 56 | Bandra Kurla Complex, Mumbai (Bombay) 400051, India
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Luxury Hotel in Mumbai (Bombay)
#7 Spa Hotel in Mumbai (Bombay)
#21 Family Hotel in Mumbai (Bombay)
#22 Business Hotel in Mumbai (Bombay)
#28 Romantic Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Trident, Bandra Kurla, Mumbai 5*
Number of rooms: 436
Official Description (provided by the hotel):
Trident, Bandra Kurla is an elegant sanctuary located in the heart of the financial and commercial district of North Mumbai.It is in close proximity to leading financial institutions as well as pharmaceutical and information technology companies within the Bandra Kurla Complex.The hotel offers 436 well appointed guest rooms with a host of facilities for business and leisure. Trident, Bandra Kurla is an ISO 22000:2005 certified hotel. ... more   less 
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Also Known As:
Trident, Bandra Kurla, Mumbai Hotel Mumbai (Bombay)

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