We stayed at the Trident in Bandra by default. We missed a connecting flight from Mumbai to Kochin and had to overnight in Mumbai unexpectedly. Our travel agent booked us a room in the hotel, which is not the kind of hotel we would normally choose. It is close to the airport and seems to cater mainly for business travellers. Having said that, the hotel is extremely comfortable - spotless, spacious and well-equipped rooms, a very comfortable bed and a lovely breakfast. Now for what set this hotel apart... We were having some trouble connecting to the outgoing mail server. The hotel immediately sent their technical guy up to our room to try and resolve the problem. A colleague soon joined him. Unfortunately the problem couldn't be solved, but certainly not for their lack of trying. We left the next morning for Kochin. As we were leaving, the concierge asked us where we would be staying next. When we arrived at our hotel in Kochin (not at all affiliated to the Trident group) we checked in and went for a walk about the town. When we returned to our room, we found waiting for us a bottle of wine and a HANDWRITTEN note from the manager of the Trident in Mumbai, apologising for the difficulties we had experienced with the mail server and wishing us a pleasant stay in Kochin! We were astonished. Remarkable, remarkable service given that we had stayed only one night and were unlikely to ever return. Thinking back on this, I still find it amazing that they would go to such trouble to make up for what was in the end a very small problem. Well done to them - I wish them all the best and cannot recommend them highly enough.
- Official Description (provided by the hotel):
- Trident, Bandra Kurla is an elegant sanctuary located in the heart of the financial and commercial district of North Mumbai.It is in close proximity to leading financial institutions as well as pharmaceutical and information technology companies within the Bandra Kurla Complex.The hotel offers 436 well appointed guest rooms with a host of facilities for business and leisure. Trident, Bandra Kurla is an ISO 22000:2005 certified hotel. ... more less
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- Also Known As:
- Trident, Bandra Kurla, Mumbai Hotel Mumbai (Bombay)