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All reviews pondicherry cafe club millesime le bar special thanks business district special mention his team club floor keep up the good work amazing experience amazing service great hospitality business trip excellent stay amazing hotel housekeeping staff front office
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Reviewed November 15, 2018 via mobile

Very good person with a helping nature Mr Pratik Bhandirge and Mr Rohit Shinde...They both were very good and helpful..I will give a thumps to both of these guys.. and a big thank you to you Sofitel for providing us wonderful facilities and staff..

Date of stay: November 2018
Trip type: Travelled on business
1  Thank AdityaC441
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Mumbai-BKC, General Manager at Sofitel Mumbai BKC, responded to this reviewResponded November 16, 2018

Bonjour AdityaC441,

Thank you for choosing to visit Sofitel Mumbai BKC and for taking the time to share your compliments on TripAdvisor.

It is heartening to note your appreciative comments about our 24 hours room service. We have shared your review with the ambassadors and they are all delighted to note your kind words for them.

It was our pleasure being at your service and we look forward to welcoming you back to Sofitel Mumbai BKC in the near future.

Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 15, 2018 via mobile

It was great experience with lovely reception from Sofitel Staff!

The surprise was intact, most staff knew about the occassion and they greeted us accordingly! Ambiance and food were good!

In happy hours at club though I would suggest to add more starter options for veggies!

Date of stay: November 2018
Trip type: Travelled as a couple
Thank Jignesh P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Mumbai-BKC, General Manager at Sofitel Mumbai BKC, responded to this reviewResponded November 16, 2018

Bonjour Jignesh P,

Thank you for taking the time to convey your comments and for choosing our hotel as your accommodation choice.

We are very pleased to know that you appreciated the overall facilities, the professionalism of the staff and enjoyed your overall experience at our hotel.

We thank you for celebrating an occasion with us and the team was only too happy to make it even more special. We are glad you enjoyed the surprise delights in the room and look forward to celebrating even more occasions with you and your family.

It was certainly a pleasure for us to be at your service and we look forward to welcoming you again soon to Sofitel Mumbai BKC.

Sincèrement,
Biswajit Chakraborty
General Manager - Sofitel Mumbai BKC

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Reviewed November 15, 2018 via mobile

The best hotel in Mumbai for sure. The staff are amazing and they make me feel like home. I visit Mumbai frequently and always choose to stay at the Sofitel because it is fantastic. The gym is professional and I use it all the time. The food is excellent and they update it all the time with new dishes. The spa is spoiling and always a pleasure. The Lounge is amazing with the service of breakfast high tea and cocktails hrs special recommend to lounge staff too merwyn , Amol ,Ashriya, and other lounge staff

Date of stay: November 2016
Trip type: Travelled on business
Thank Roving645198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Mumbai-BKC, General Manager at Sofitel Mumbai BKC, responded to this reviewResponded November 16, 2018

Bonjour Roving645198,

Thank you for choosing to stay with the Sofitel Mumbai BKC and for posting your review online.

We are glad that you had an overall pleasant stay with us and are pleased to note your appreciative comments on the hotel facilities and the service provided by our staff.

We are most concerned with the satisfaction of all our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our discerning guests.

We look forward to welcoming you again soon and hope that Sofitel Mumbai BKC remains your preferred hotel on all your future visits to Mumbai.

Sincèrement,
Biswajit Chakraborty
General Manager - Sofitel Mumbai BKC

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Reviewed November 15, 2018 via mobile

The food was amazing and the service was excellent. The overall experience was great and since it was a special day we were very enthusiastic and I'm glad it ended in a wonderful experience. Kudos to the entire team.

Date of stay: November 2018
Trip type: Travelled with family
Thank rishil1511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Mumbai-BKC, General Manager at Sofitel Mumbai BKC, responded to this reviewResponded November 15, 2018

Bonjour Roving55241184033,

I sincerely appreciate you taking the time to write and post a review on TripAdvisor. It is always a pleasure to receive positive feedback.

We are glad you were able to enjoy a generous service experience and carried with you a magnifique memory of Sofitel Mumbai BKC. Comments such as yours allow us to ensure that we are indeed constantly making progress towards excellence.

Your warmth and appreciation for our staff makes me feel very proud – and I have personally shared your comments with the team. Your kind mention has certainly made their day!

Thank you once again for the appreciative note and we look forward to welcoming you back soon to Sofitel Mumbai BKC.

Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC

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Reviewed November 15, 2018 via mobile

It's a wow experience once again we are doing our event's in Sofitel Mumbai BKC due to staff like Akshay Patel ,abhay , pratik ,Akshay shingade they were very very helpful to co ordinate from start to end of my event
As always Barchef Akshay Patel made my guest happy in the bar serving cocktail and mocktails which they also loved it
Abhay Akshay shingade pratik was very helpful for the buffet and starter
Special thanks to all will visit soon

Date of stay: November 2018
Trip type: Travelled on business
Thank Satish C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Mumbai-BKC, General Manager at Sofitel Mumbai BKC, responded to this reviewResponded November 15, 2018

Bonjour Satish C,

Thank you for choosing Sofitel Mumbai BKC as your preferred choice for hosting your conference and for your review on TripAdvisor.

It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit.

Your appreciation for the friendliness and assistance of our staff has been passed on to the team. Your kind words will surely encourage them to achieve greater heights of excellence.

Keep planning your next events here and your dedicated Magnifique Meetings™ team will suggest creative banqueting options to make each one Magnifique.

We look forward to the opportunity of welcoming you back soon and hope that Sofitel Mumbai BKC remains your choice of hotel at all times.

Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC

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