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“Great first impression of India”

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The Emerald - Hotel & Service Apartments
Ranked #121 of 489 Hotels in Mumbai
Reviewed 3 September 2012

We were booked at the Emerald initially for 9 nights, but needed to extend our stay to 18 ( at the same nightly rate and inclusions as our original internet booking). It started very well with our complimentary airport pickup to our airport drop off when we left.
The studio room was roomy and had a lovely view of the tropical garden next door, with the kites ( native bird of prey) circling and landing in the palm trees, the occassional indian ringneck and of course, pigeons) You feel safely buffered from the bustle of the busy Juhu Tara Road.
The room had a small but functional kitchenette, with cooking utensils and pans etc. The floors and bathroom were cool, beautiful marble. The wall tiles in the bathroom could do with a grout scrub but but the shower was spacious and vanity and toilet clean. The exhaust fan was quiet and good lighting throughout the studio, even a night light.
Room cleaning was throrough, and apart from us leaving our towels hanging to prevent daily laundering they were changed everyday.
We used the free wifi in the lobby, the ( 1st 30 minutes free) business room, with 3 desktop pc's, printer etc, and paid for wifi in our room on occassion. All easy options depending on your needs at the time. Front desk staff are happy to help with all sorts of things, iuncluding changing currency.
Our package included buffet breakfast and it was always lovely, and the hot dishes changed every day, as did the fresh juice and flavoured lassi. My partner had not eaten exclusive vegetarian fare before and had surprisingly no cause for complaint.
We indulged with room service a few times, and we were always pleased. From taking the order, to delivery and the meal itself. All good.
Dinner in the Saphire restaurant was always a pleasure and the no-fat, zero oil menu is great. I would definitely recommend the dahl masala and the clear soup. The service was always impecable, but sometimes a little intrusive.
We availed upon the private car/driver service a few times as we had to get to Andheri, and we pre booked and paid. Once they were quite late in picking us up but, the front desk staff called the manager, the car arrived shortly afterwards, and we still got there on time. (We always gave ourselves 30minutes to an hour leeway on getting anywhere.The traffic can be totally mad)The drivers always polite with passable to excellent English, and cars spotless, and you feel safer in the larger SUV's.
In summary the staff are plentiful, efficient and helpful, the rooms clean and comfortable, and the food is excellent.
So if I need to stay in Mumbai in the future I will be returning to the Emerald, and would have no hestiation recommending it to friends and family.

Room Tip: If you are staying more than a couple of days, up grade to a studio or suite.
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  • Stayed: August 2012, travelled as a couple
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4  Thank landcruisergal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chetanmehta, Owner at The Emerald - Hotel & Service Apartments, responded to this reviewResponded 4 September 2012

Dear Guest, Many thanks for posting your experience with us. We pride ourselves on our food and hospitality as you experienced. We try our best to make you feel homely as much as we can and makes us happy to make you feel so. I would pass on your compliments to the staff. We await to welcome you again and be rest assured your visit would be better one this time.

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279 - 285 of 423 reviews

Reviewed 25 August 2012

This was the first and most expensive hotel we stayed at in India. Our room was quiet and had a nice view of a neighboring garden. The air conditioning kept everything cool and comfortable. It was the perfect spot to recover from jet lag in a loud city.
Its location in the up and coming Juhu district was nice too. 3 blocks to walk to the beach, 20 minutes to lots of great shopping, and great restaurants everywhere made it a convenient spot to acclimate.
The hotel offers several nice perks as well. They have a varied breakfast buffet and make omlettes to order. There is free wi-fi in the lobby, as well as a tiny business center with a couple of desktop computers and a printer for use. In the business center their is also a small library of loaner books.
We also tried the hotel restaurant's signature oil free thali for dinner and spent some time in their small bar. The food was very good, as well as the drinks. The bar tender was friendly and spoke impeccable English. Everyone on staff was able to provide directions and activity suggestions. They also hire cars on request, but we did not get this service.
The only downsides were: expensive laundry service (US prices), lack of room cleaning when staying for several days, and prices on mini bar items are 100-150% more expensive than street prices. Plus it was the most expensive place we stayed. After the luxury taxes it was roughly $100 USD a night. Even so I would stay there again during my jet lag recovery.

  • Stayed: April 2012, travelled as a couple
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1  Thank beecantrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chetanmehta, Owner at The Emerald - Hotel & Service Apartments, responded to this reviewResponded 28 August 2012

Many thanks for posting your experience with us. Your review is valuable to us as it helps us improve. We consider your comments and will take the necessary steps. Hope to serve you again soon.

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Reviewed 28 July 2012

We were a group of 3 mothers and 4 kids and 1 youth, and stayed here for 2 nights in June 2011 and what a great time we had. We were given a 3 room apartment in the hotel, had daily breakfast. There is an attached coffee shop here. Even the cab drivers right outside were so helpful, and made sure we got a cab large enough to comfortable hold all of us and travel together during our holiday. I found this hotel to be extremely safe and family friendly and would recommend staying here to all without any fear or apprehensions

Room Tip: Please give your requirement clearly, and I think, you will get just the right deal
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  • Stayed: August 2011, travelled with family
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Thank DrivingtotheHills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chetanmehta, Owner at The Emerald - Hotel & Service Apartments, responded to this reviewResponded 30 July 2012

Many thanks for your positive review about your recent stay. Your review motivates us to strive better. We assure you a better experience at your next visit. Hope to welcome you back again with your family and friends in the future.

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Reviewed 7 July 2012

I stayed here in June for a night for a short business trip. The hotel is least maintained and toilets are dirty needing a full renovation. I was given a room to which the way to reach the room was like a dungeon and was frightening. While booking the hotel online, they mention Free WIFI facility. When asked for using it, the receptionist says that there are 3 paid packages to use the WIFI and complimentary wifi is only available in hotel lobby. only good thing about the hotel is the location and decent standard room. defenitely not a 4* property. centralised AC only provides the cooling of a fan and nothing close to air conditioning.

  • Stayed: June 2012, travelled on business
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1  Thank mahaveer83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2012

The Emerald is very well located in Juhu and the apartments are roomy enough by Mumbai standards. The pricing is reasonable and it has many eating places that can be visited close by. The Breakfast offered is reasonable good however the restaurant size is a little small.
The staff are very helpful and this stands out at this hotel compared to other hotels in this city.

Room Tip: The rooms facing the east are quieter.
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  • Stayed: March 2012, travelled on business
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Thank golfguroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 July 2012

We are delighted to read your experience with us. We assure you the same warmness and greet every time you come in. See you soon.

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Reviewed 21 June 2012

Had booked this hotel on recommendation by a Business colleague of mine who had stayed here solo a few months back. As was a single woman travelling all by myself, am quite careful whilst selecting hotels. Hene was a bit apprehensive at first but went by her recommendation. Was pleasantly surprised. I can personally vouch that It is a very safe hotel for travellers like me. The rooms are good size and the service very warm and friendly. The breakfast was decent. The restaurant though vegeterian, serves a good fare. The service was again quite crisp and friendly. Tried the spa and found the treatment a good value for money. Would be definitely returning back on my next trip to Bombay.

  • Stayed: June 2012, travelled solo
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1  Thank Sonia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 24 June 2012

We would like to thank you for taking out time and posting your experience with us. Your review is valuable to us. It would be our pleasure to serve you again.

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Reviewed 13 June 2012

We were a huge group of people participating in an Exhibition in Mumbai in the month of April and we all were staying in this hotel.

It is an old hotel but is very well maintained and well kept.

The location is excellent as you are just 5 min walk to the JUHU beach and there are a lot of eating places around.

People who need to catch a flight must keep a margin of at least 60-80 minutes, specially in the evening time when it is very crowded and to reach the airport could be an ordeal! Fortunately our pick up and drop was complimentary by the hotel so it had no effect on us financially but the traffic jam gave us some very anxious moments.

The hotel serves only Vegetarian food but if ordered can get Non veg food from outside.

Their own Low Calorie Thali is very good and a must have.

Room Tip: Take a higher room to avoid main road noise!
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  • Stayed: April 2012, travelled on business
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Thank ANOOPGIRDHAR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chetanmehta, Owner at The Emerald - Hotel & Service Apartments, responded to this reviewResponded 18 June 2012

We would like to thank you for taking out time and posting your experience with us. Your review is valuable to us. it would be our pleasure to serve you again.

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Additional Information about The Emerald - Hotel & Service Apartments

Address: Juhu Tara Road, Mumbai 400049, India
Phone Number:
Region: India > Maharashtra > Mumbai > Juhu , Juhu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#52 Spa Hotel in Mumbai
Price Range: $87 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Emerald - Hotel & Service Apartments 3.5*
Number of rooms: 67
Official Description (provided by the hotel):
The Emerald - Hotel & Executive Apartments has elegantly furnished Superior, Deluxe rooms as well as fully Studio / One / Two Bedroom furnished apartments to offer its guests. It is close to the airports as well the commercial areas of Bombay including the NSE and MMRDA Exhibition Grounds. Juhu Beach is located across the road from the hotel. The Hotel is located in the famous Juhu area which is the happening place of Bombay. The Hotel offers all the standard facilities and amenities to its Guests from the Corporate as well as Leisure segments. ... more   less 
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Also Known As:
The Emerald - Hotel And Executive Apartments
Hotel Best Western Mumbai
Mumbai Best Western
Best Western Hotel Mumbai
Best Western Emerald Mumbai

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