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Reviews (438)
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All reviewsjuhu beachtwo bedroom apartmentexcellent locationnon vegmain roadnice stayhotel is locatedreception staffhotel managementbusiness tripbreakfast spreadinternational airportindiapharmacy
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Reviewed December 18, 2012

Had booked this hotel through their website after reading reviews on tripadvisor. Was pleasantly surprised with the level of service which was perfect and with a smile. It seemed the staff at this hotel loved doing what they were doing. Had a small conference organised at this hotel in advance an it all went off well. The rooms are good sized, clean and with all modern facilities in place. Breakfast was in the Garden area and it was very pleasant and with good choice. The wifi was very much efficient. I had Dinner at the restaurant which though vegetarian had good choice. Had to rebook my tickets to Delhi on an urgent trip and the travel desk was very helpful, specially one gentleman I think name was Pankaj. He also organised a taxi at very short notice. Did not have time to try the spa, but will on my return trip to Bombay shortly from Delhi.

  • Stayed: December 2012, travelled on business
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Thank Suharto T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chetanmehta, Owner at The Emerald - Hotel & Service Apartments, responded to this reviewResponded December 23, 2012

Dear Guest, Many thanks for posting your review with us. We pride ourselves on hospitality which you experienced. I would personally pass on your compliments to the staff. Yes, i advice you to use our Spa for complete relaxation on your return. Waiting to host you again.

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Reviewed December 11, 2012

Good apartment hotel with great location. I have stayed here for 3 nights while on business trip and overwhelmed with the service. Would definately recommend to anyone travelling to Mumbai and looking forward to stay in Juhu area.

  • Stayed: November 2012, travelled on business
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Thank SumitGupta04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chetanmehta, Owner at The Emerald - Hotel & Service Apartments, responded to this reviewResponded December 11, 2012

We would like to thank you for taking out time and posting your experience with us. Your review is valuable to us. It would be our pleasure to serve you again.

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Reviewed December 3, 2012

My friend and I stayed here in November for 10 days in a studio room.
Once again the staff couldn't do enough to help make our stay enjoyable and comfortable.
The breakfasts were lovely out in the Green Topaz garden and meals in The Sapphire restaurant excellent.
The studio room was spacious and clean.
This trip we visited the White Lotus Spa a few times, and indulged in some magical massages.
A few staff deserve a special mention.
A big thank you to Kavita and Ashit on the front desk who always had a smile, good advice and lots of patience.
Sena in the White Lotus spa gives the best back and head massage I have ever experienced.
Sujeet in The Sapphire for friendly service, a smile and great menu recommendations, and the chef (who's name I dont know) who makes the best dahl tadka and palak paneer.
Thanks again for an enjoyable stay.

Room Tip: upgrade to a studio/suite if staying more than a few days, and ask for a room towards the rear. They are quieter.
  • Stayed: November 2012, travelled with friends
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Thank landcruisergal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chetanmehta, Owner at The Emerald - Hotel & Service Apartments, responded to this reviewResponded December 11, 2012

We are delighted to read your experience with us. I would personally pass your compliments to the staff. We assure you the same warmness and greet every time you come in. See you soon.

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Reviewed December 1, 2012

Well firstly it is a nice business trip hotel but still price/quality ratio is high. It is a 3 star hotel that rated itself as 4. Staff seems friendly but misdirected me with false wifi pass :-) and wifi is free on loby which is 15 sqm. U have to pay for it in your room. Do not rent a room looking to road side cus no way u can sleep 24/7 cus of traffic and never ending horns. *** now comes the most important part if u have asthma, allergic asthma or such come prepared or do not stay here, rooms smell moist and air condition makes it worse *** this hotel is suitable for short stays.....
On the other hand veggies and fruits are fresh and must be the best side of this hotel.

Stayed: November 2012, travelled on business
1  Thank Toygar N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chetanmehta, Owner at The Emerald - Hotel & Service Apartments, responded to this reviewResponded December 11, 2012

We pride ourselves on hospitality but clearly was not the case with you. Sincere Apologies for the same. We have noted down your comments and will be working on the same. Your review helps us become better. See you soon.

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Reviewed November 8, 2012

Was their on a brief unexpected Business trip to Mumbai in October. Great Hotel with lot of warmth and friendly staff. They were ready to go that extra mile to see that I had an excellent stay. The travel desk is very helpful and specially one gentleman, Dharmesh (that's what I think hIs name was) went out of the way to organise guide me and beat the traffic in Bombay which can be quite notorious. The rooms were cosy, with modern decor and the mini bar was well stocked. The breakfast was a good spread. They have a Spa, but could not make use of it on this trip, but certainly plan to on my next trip.

Room Tip: At times the Front Desk needs to upgrade a few Guests, so no harm in asking them. You could get lucky.
  • Stayed: October 2012, travelled on business
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Thank John E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chetanmehta, Owner at The Emerald - Hotel & Service Apartments, responded to this reviewResponded December 11, 2012

Thank you for posting your experience with us. I would personally pass your compliments to the staff. We pride ourselves on hospitality and we are glad we lived up to it. Your review is valuable to us. Await to welcome you again.

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