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The Emerald - Hotel & Service Apartments
Ranked #97 of 458 Hotels in Mumbai (Bombay)
Reviewed 6 March 2017

We took a service apartment for a family of four, the rooms were big with a nice drawing room, a small kitchen, good quality food so for us it was a good deal considering such a prime location the hotel was located at. Overall a satisfying stay.

  • Stayed: April 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ritik_Agrawal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (405)
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26 - 32 of 405 reviews

Reviewed 16 February 2017 via mobile

Hotel is ok
location is great
Service is average
Breakfast is poor
Front office staff is pleasing
Room service people are great
Rooms are good enough to rest and work
Restaurant staffs are not from the hospitality industry a lot of improvements are required on them to enable them for the service

Stayed: February 2017, travelled on business
Thank Imran A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2017

Pros: it is a reasonably price hotel, the wifi in the lobby was free, good sized rooms.
Cons: at the time we stayed there were flights overhead, the rooms were smelly initially.
Tip: top floor has roof fans so that can be noisy if you are a light sleeper.

  • Stayed: December 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank worldtraveller88810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2017

The website for this hotel is extremely misleading. The quality of the rooms and the type and quality of amenities are the polar opposite of what is represented. Overall, the hotel is small, tired and down market. Our room was just awful: cramped, dirty and smelly. Water leaked from every outlet in the bathroom and most other appliances in the room did not work properly or at all. We were pretty sure we heard rats in the wall cavity late at night. We also had the bizarre experience of a member of staff entering our room only minutes after our arrival to remove the bed runner, cushions, stationery, the contents of the minibar and even the box of tissues. We tried for two days to obtain an explanation as to why, but were unsuccessful. Nor was any of this reinstated. Being close to the airport, the noise from planes taking off at all hours of the day and night was horrendous. The hotel itself was unacceptably noisy - one evening we were even treated to drilling work, either on our floor or an adjacent one. A member of the group I was travelling with described the breakfast set up as "like being on school camp". That was being kind.

  • Stayed: January 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank PattyTPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2017 via mobile

The room and bathroom was not clean. Smoking smell in non smoking area. Breakfast buffet was average. Restaurant dinner not great either. The apartment converted into three or more rooms with a common area. May be ok for large family occupying whole apartment. Disappointed completely.

Stayed: December 2016, travelled with family
1  Thank gopnarao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2017

The staff is excellent. Very helpful and accommodative. We had a few pre-wedding events and they were handled very well by the staff.
The food was excellent also. Would recommend to my friends S WELL.

Room Tip: Initially the rooms we got were not very good but after we talked to the staff we got very good room...
See more room tips
Stayed: December 2016, travelled with family
Review collected in partnership with this hotel
Thank hareshb2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2017

<b>Hotel:</b>

We had a one night stay at the hotel. Nice big rooms and bathrooms. We got an upgrade - which is always nice. The hotel is situated very conviniently next to Juhu beach, shopping districts and multiple spas. The ambience and pricing and proximity to important areas make this a really nice and comfortable hotel at a decent price. The breakfast at the hotel offered a nice variety of indian as well continental dishes.

<b>White Lotus Spa:</b>

We made use of the on premis spa at the hotel. We had a 3 hours couples session with therapists Alice and Khummi - both were very professional and made sure we were comfortable at all times. We had the siganture 90 minute massage followed by body exdoliation and scrub. The spa manager Inderjeet was very flexible in terms of booking the appointments.

Both, the hotel and spa are recommended.

  • Stayed: January 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Huz A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Emerald - Hotel & Service Apartments

Address: Juhu Tara Road, Mumbai (Bombay) 400049, India
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay) > Juhu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#47 Spa Hotel in Mumbai (Bombay)
Price Range: $93 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Emerald - Hotel & Service Apartments 3.5*
Number of rooms: 67
Official Description (provided by the hotel):
The Emerald - Hotel & Executive Apartments has elegantly furnished Superior, Deluxe rooms as well as fully Studio / One / Two Bedroom furnished apartments to offer its guests. It is close to the airports as well the commercial areas of Bombay including the NSE and MMRDA Exhibition Grounds. Juhu Beach is located across the road from the hotel. The Hotel is located in the famous Juhu area which is the happening place of Bombay. The Hotel offers all the standard facilities and amenities to its Guests from the Corporate as well as Leisure segments. ... more   less 
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Also Known As:
The Emerald - Hotel And Executive Apartments
Hotel Best Western Mumbai
Best Western Emerald Mumbai
Best Western Hotel Mumbai
Mumbai Best Western

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