If you are seeking a "7 Star" experience, I advise you to try another property.
Due to a snafu at the airport, we needed to stay an extra night in Mumbai and were able to secure a room at the Oberoi. Based on its reputation and despite the additional 500 USD cost, we were expecting our experience at the hotel to ameliorate our frustration with Jet Airways. Unfortunately, the entire experience from check-in to check-out was well below our expectations and not comparable to the Four Seasons - Mumbai where we had spent the previous five nights before our planned departure or the Leela Palace where we stayed while in Delhi.
Essentially, at this level of hotel, I expect to feel pampered and special and that was not our experience at the Oberoi - Mumbai.
Specifically, we arrived at the hotel at 9 in the evening after spending 5+ hours in the airport and reception immediately took full payment on our credit card and then told us that our room was not ready. This was incomprehensible to me as it was past 9 and I was offered no explanation or even a beverage to placate us while waiting.
Rather than sulking (which is normally my nature) we decided to make the best of our time and had dinner and drinks in the hotel while waiting for someone from reception to bring us our room key. As you can probably guess, no one from reception came to find us and we needed to go back to reception to finally get a key.
When we were finally brought to our room, it was surprisingly small (probably half the size of the Four Seasons). Despite there being 2 of us, the room was set up for 1 person (IE, it contained only one robe, one pair of slippers, one bottle of water, etc). I mentioned this to the bell staff when they brought the bags and was told that someone would come back to take care of it. About 5 minutes after they left, a greeter arrived to bring us 1 welcome drink! After about 10 minutes of waiting, I got impatient and pressed the butler button (this actually was the one fun part as I really had no idea how to use a butler) and magically in seconds a very helpful gentleman showed up. After explaining the situation to him, he brought extra water and a matching set of everything else.
With respect to dinner and breakfast, we ate in Fenix. The breakfast buffet was unimpressive. And while the staff were friendly, the pace of service was Caribbean like (don't worry be happy mon), which would have been okay except we did not have extra time.
The room was clean and the bed was comfortable, though a bit on the squeaky side. The common space, pool area, and lobby bar all looked clean and comfortable.
Further, to check-in we were required to provide passports, business cards, and credit card. Yet, our last name was misspelled – making it a challenge to sign on to the internet. Rather than correct the spelling, we were required to sign-on using the wrong name.
After departing, we completed their survey. A manager called us in the States to apologize for our inconvenience and offered to try and make it up to us if we returned to Mumbai.
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- Also Known As:
- Oberoi Mumbai Hotel Mumbai (Bombay)
- Oberoi Hotels Mumbai
- Oberoi Bombay
- The Oberoi Mumbai
- Oberoi Hotel Bombay