I had a bad vibe about this property from the moment I checked in..
Incident 1 -
The bell boy who helped me with the bags till my room (A fairly man) made me really uncomfortable with his stares..
He kept standing in the room staring at me and smiling long after he had placed the bags in the room .. i said "Thank you" almost 3-4x however, he didn't move and kept staring at me.. It was so unprofessional.
The bedsheets were dirty and had spots on them. The shower was broken and was leaking .. after i took the shower, there was water everyone.. in the shower area outside the shower area.. they really need to repair their shower and
Incident 4 -
I had spoken with the lady at the reception in person as well as on the phone to allow me to check out at 1500 instead of 1200 since i had an emergency .. she said she cannot allow at 1500 however, at 1400 instead.. i said "Ok, I appreciate it.. "
She didn't or forgot to update her system or make a note and my keys stopped working at 1200. i had gone out to eat and i couldn't get in post noon. i then requested for another keys so i could get in.. One of the housekeeping staff helped me get in.
Incident 5 -
At 13:45 i got a call if i am checking out at 1400 or no.. i said i am.
At 13:50 someone knocked on my door (despite the fact that i had a "DO NOT DISTURB" tag on the door.. and asking me in loud voice "Am i checking out or no"
i said i am packing my bags and will check out soon.
At 14:01 i got another call asking When will i check out.
Can you believe this?
I have stayed in a million properties all over India and in 11 other countries, this has got to be the most unprofessional and amateur staff i have ever seen.
Incident 6 -
By now I couldn't wait to leave this property and check-in to a hotel that knows some customer service..
I asked the hotel reception desk if they could arrange an Uber or Ola cab for me since i dont have an Indian no or any calling no they said, "They couldn't.
I explained them that i do not have an indian no , the guy said He cannot book Ola using his phone cause sometimes people dont pay the cancelation fee and then he has to pay it ..i told him that if an uber or ola driver has charged you wrong cancellation fee you can always claim a refund (i have done that too, they have good customer service) however the hoel reception staff didnt help me..
It was really weird. I went to the main exit door and asked the gaurd what should i do and the gaurd helped me book a cab. This gentleman used his personal phone to book an Ola Cab for me and called the chauffeur .. He was super nice and helpful..
I will not stay at this property ever again.. The staff needs an immediate training on "CUSTOMER SERVICE" and "PROFESSIONAL BEHAVIOUR"
Unarguably my worst hotel experience in India.
The worst thing was that at the time of check-out i expressed my disappointment and gave a verbal as well as written feedback to the reception staff who handed over the bill to me and did my check-out formalities, however , he didn't say a word. No Apology. No Response. Nothing.
He was too swamped counting cash received from the new customer.. It was very disrespectful and super annoying..
Horrible horrible experience.
- Official Description (provided by the hotel):
- While selecting a Five Star hotel in Mumbai, every discerning business traveller and the leisure traveller on holiday in Mumbai looks for luxury, functionality and status, with value for money. At Ramada Plaza Palm Grove, one will experience all this and more. ... more less
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- Also Known As:
- Ramada Plaza Palm Grove Hotel Mumbai (Bombay)
- Ramada Hotel Palm Grove Mumbai
- Mumbai Ramada Hotel